Reneilwe Deborah Laka
Temba
Summary
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Subjects : Computer Practice Communication Public Administration Public Finance Public Law Municipal Administration Entrepreneurship Computer Literacy and Skills Computer Literate Good Listener Team player Hard Worker Time Conscious. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Financial Advisor
OLDMUTUAL
PRETORIA
08.2022 - Current
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Facilitated new client onboarding process and investment account setup.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
Supervisor
KHARI, LITERACY CAMPAIGN
GUDE
07.2009 - 03.2016
- Supervising all volunteers working on the project Making sure everyone understand the main purpose of the project We all attend training before start working on the project We meet our deadline every six months of each year we are given the opportunity to work on the project
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Service Helpdesk Consultant
SITA, State Information Technology Agency
07.2008 - 06.2009
- To log, update and resolve calls logged on Computer System Update calls in Relation to User Enquiries and field support feedback First call fault resolution
- TSS
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
Help Desk Agent
Department of Justice
02.2007 - 07.2008
- First line support Call logging Ensuring user details is confirmed and updated Maintains average calls and tickets logged per day Password reset Assist client telephonically
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Cashier
State Information Technology Agency
01.2004 - 05.2006
- Cash Management : Daily Stock Taking, Liaise with Clients and report to Management
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Business Administration
Tshwane North College
Pretoria, South Africa06.2021
Matriculated (Grade 12) - Matriculated
Alfred M. High School
Pretoria South Africa11.2013
Diploma - Call Centre Course
Damelin College
Pretoria South Africa06.2004
Diploma - Office Administration
Atech College
Pretoria, South Africa11.2000
Skills
- Travel coordination
- Office administration
- Documentation and reporting
- Inbound Phone Call Handling
- Managing Office Supply Inventory
- Event Coordination
Timeline
Financial Advisor
OLDMUTUAL
08.2022 - Current
Supervisor
KHARI, LITERACY CAMPAIGN
07.2009 - 03.2016
Service Helpdesk Consultant
SITA, State Information Technology Agency
07.2008 - 06.2009
Help Desk Agent
Department of Justice
02.2007 - 07.2008
Cashier
State Information Technology Agency
01.2004 - 05.2006
Business Administration
Tshwane North College
Matriculated (Grade 12) - Matriculated
Alfred M. High School
Diploma - Call Centre Course
Damelin College
Diploma - Office Administration
Atech College
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