Reneilwe Dibe
Security Technical Engineer
Tembisa
Summary
Security Technical Engineer with hands-on knowledge in endpoint protection and cloud platforms, specializing in security solutions from Google Cloud, Sophos, Kaspersky, FortiEDR, and Trend Micro. Certified in Google Cloud Associate and Security Engineer, with practical experience in endpoint deployment, monitoring, and incident handling. Highly motivated, adaptable, and detail-oriented with a strong desire to grow in the cybersecurity domain.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Security Technical Engineer
Matlala Group
09.2021 - Current
- Assist in deploying and maintaining endpoint security agents
- Monitor endpoint health and respond to alerts using EDR platforms(Sophos Central)
- Document configurations and standard operating procedures
- Provide first-line support to users experiencing endpoint issues
- Collaborate with the senior security team on incident escalation
- Resolved technical issues with prompt troubleshooting and root cause analysis.
- Produced reports and remedial requirements.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
- Executed troubleshooting and server support in both in-person and remote situations.
Debt Collector Agent
SSDA
08.2018 - 09.2019
- Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures and improving overall efficiency.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Documented customer payment interactions and account statuses for future reference.
- Identified and contacted customers with overdue accounts to address payment status.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
National Certificate - IT (System Development NQF Level 5)
DVG Media Training
Kempton Park, South Africa 04.2001 -
High School Diploma -
Ivory Park Secondary
Ivory Park, Tembisa 04.2001 -
Skills
EDR & Endpoint security: Sophos Central, Kaspersky, FortiEDR, Trend Micro
Configuration management
Technical troubleshooting
System monitoring
Report generation
Time management
Effective communication
Technical support
Troubleshooting and resolution
Remote support
Certification
Sophos Central Endpoint and Server Engineer
Timeline
Security Technical Engineer
Matlala Group
09.2021 - Current
Debt Collector Agent
SSDA
08.2018 - 09.2019
National Certificate - IT (System Development NQF Level 5)
DVG Media Training
04.2001 -
High School Diploma -
Ivory Park Secondary
04.2001 -
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