Reneiloe Shabangu
Professional in Customer Service and Data Quality Administrator
Clayville West
Summary
Dynamic and proactive professional with extensive experience in customer service, data administration, and client retention. Skilled in managing customer relationships, maintaining data accuracy, and providing top-tier support in fast-paced environments. Known for a strong work ethic, attention to detail, and excellent communication skills.
Overview
4
4
Languages
17
17
years of professional experience
Work History
Assistant
Blues Baker
09.2025 - 01.2026
- Coordinated daily operations to ensure efficient workflow and optimal resource allocation.
- Developed and maintained filing systems for project documentation and reporting accuracy.
- Assisted in executing marketing strategies, enhancing brand visibility through targeted initiatives.
- Streamlined communication processes among team members, improving collaboration and information sharing.
- Receiving and ordering new stock
Data Quality Administrator
PNet Pty Ltd
09.2021 - 12.2024
- Accurately capturing and managing data within a custom SAP CRM system.
- Conducting frequent quality checks and database cleanups to maintain data integrity.
- Generating leads, creating new accounts for the sales team, and validating customer data.
- Handling general sales inquiries and reporting on SAP system performance.
- Validated and verified customer and company information.
- Produced Excel reports and monitored system performance.
- Researched prospective clients before allocating leads to sales teams.
- Responded to general sales enquiries and provided system support.
- eCommerce
Insurance Voice Logger
Cartrack
10.2017 - 08.2021
- Ensured accuracy of recorded client information.
- Called insurance client calls for tracking device requirements.
- Updated operational statistics and managed reports.
- Acquired leads from the insurance department.
- Captured client information and arranged scheduling.
Retentions Officer
Cartrack
07.2013 - 09.2017
- Retained clients through proactive outbound communication and upselling services.
- Managed technician bookings for tracking unit installations and assisted with client care queries.
- Managed inbound calls and booked technicians.
- Upsold and cross-sold products and services. Resolved general customer queries efficiently.
- Updated client records and captured new contracts.
Telesales Representative
iChoices (Neotel Campaign)
01.2011 - 01.2012
- Conducted upselling and cross-selling to existing customers.
- Scheduled appointments and managed calendars for the sales team.
- Assisted with technical queries and performed data entry and administrative tasks.
- Followed up on calls to ensure customer satisfaction.
- Consistently achieved monthly and quarterly sales targets.
- Maintained CRM records and prospect information.
Customer Service Representative
iChoices (Top TV Campaign)
01.2010 - 01.2011
- Handled billing reconciliation, registration, and activation of services.
- Provided technical support and managed customer retention.
- Escalated unresolved issues to supervisors.
- Maintained accurate customer records.
- Analyzed feedback to improve service delivery.
Customer Service Representative
iChoices (Aegis (British Gas Campaign))
01.2009 - 01.2010
- Resolved billing and technical queries, managed emergency calls, and scheduled engineer visits to ensure timely customer support.
- Responded to customers via phone, email, and chat. Trained new staff on company procedures.
- Maintained professionalism in difficult situations.
Education
Matric (Grade 12) - English, Afrikaans, Biology, Science, Mathematics, Geography, Mercantile Law, Biblical Studies
Blue Hills College
01-2007
Complete Communication Skills Master Class for Life -
Udemy
01-2023
Excel Course (Beginner, Intermediate, Advanced) - undefined
Audit Excel
01-2022
Certificate in Call Centre and Computer Training - Inbound Training, Computer Training, Outbound Sales and Debt Collection
Corner Stone Training
01-2009
Access Programme - English - Thinking Skills, Public Administration: Structure and Function of Public Service
University of South Africa (Unisa)
01-2008
Skills
Customer Service Excellence
Data Management and Integrity
Analytical Problem-Solving
Strong Communication and Listening Skills
Team Collaboration and Interpersonal Abilities
SAP CRM
Customer Retention and Satisfaction
Assertive Telephone Manner
Research and Reporting
Microsoft Excel (Advanced)
Sales and Lead Generation
Timeline
Assistant
Blues Baker
09.2025 - 01.2026
Data Quality Administrator
PNet Pty Ltd
09.2021 - 12.2024
Insurance Voice Logger
Cartrack
10.2017 - 08.2021
Retentions Officer
Cartrack
07.2013 - 09.2017
Telesales Representative
iChoices (Neotel Campaign)
01.2011 - 01.2012
Customer Service Representative
iChoices (Top TV Campaign)
01.2010 - 01.2011
Customer Service Representative
iChoices (Aegis (British Gas Campaign))
01.2009 - 01.2010
Access Programme - English - Thinking Skills, Public Administration: Structure and Function of Public Service
University of South Africa (Unisa)
Certificate in Call Centre and Computer Training - Inbound Training, Computer Training, Outbound Sales and Debt Collection
Corner Stone Training
Excel Course (Beginner, Intermediate, Advanced) - undefined
Audit Excel
Matric (Grade 12) - English, Afrikaans, Biology, Science, Mathematics, Geography, Mercantile Law, Biblical Studies
Blue Hills College
Complete Communication Skills Master Class for Life -
Udemy
References
- Riyaad Medina, Line Manager, Aegis, 073 800 0234
- IChoices HR, 011 716 7033
- Mmone, Line Manager, Cartrack, 082 078 7776
- Adolf Hugo ,Data Quality Manager, Pnet , 073 648 8587
- Felicia Mabena, Data Quality Manager, Pnet, 082 216 2307/076 227 4742/ 072 086 1486
- Anna Bolton, Owner, Blue Bakery, 074 382 3155