RENEILOE NKADIMENG
Administrator
Soweto
Summary
To be part of a growing and progressive organization/ company. To work for a company/organization that will allow me to grow and develop. To share my skills and competence to ensure quality and customer service. To learn and gain more knowledge and experience in the particular field I am in and other departments engaging with it.
Overview
19
19
years of professional experience
2033
2033
years of post-secondary education
Work History
Sales Administrator
Smollan
10.2022 - Current
- Company Overview: contractor to Vodacom SA.
- Receive and process sale orders
- Maintain and update sales and customer records
- Develop monthly sales reports
- Ensure sales targets are met and report any deviations
- Making delivery follow ups with the Technicians, so clients receive their products within the turnaround time
- Liaising with Vetting/Cancellation/ Vodacom internal support Dept and Technicians on all the sales done.
- Liaising with Sales Agents on the Sales captured wether approved or not by Vetting
- Submitting Daily reports and Stats
- Submitting monthly commissions
Sales Administrator
Publicis Groupe
12.2021 - 09.2022
- Company Overview: contractor to Vodacom
- Receive and process sale orders
- Maintain and update sales and customer records
- Develop monthly sales reports
- Ensure sales targets are met and report any deviations
- Making delivery follow ups with the Technicians, so clients receive their products within the turnaround time
- Liasing with Vetting/Cancellation and Technicians on all the sales done
- Liasing with Sales Agents on the Sales captured wether approved or not by Vetting
- Submitting Daily reports and Stats
- Contractor to Vodacom
Sales Support Coordinator
Virgin Mobile SA
09.2014 - 01.2021
- Liaise with relevant stakeholders in order to collate information necessary for the update and modernization of sales material, channel support and product information;
- Liaise with the sales team to research, track and coordinate competitor activity and information;
- Liaise and obtain requirements / brief from the marketing team for all retail promotions;
- Ensure adherence to customer survey and requirements;
- Provide support to the sales operations manager on various projects and campaigns;
- Ensure involvement in other areas of the sales teams responsibilities;
- Assist in the process of launching new campaigns / projects to market (including liaising with marketing on all relevant marketing elements);
- Ensure adherence to budget requirements for sales expenditure and cash flow purposes;
- Create engaging reporting for the field team, actively communicate and share findings, use the analysis to assist the field team to identify new go to market strategies;
- Ensure that SLAʼs between ourselves and the channel are correctly adhered to, and escalation compliance is addressed timeously;
- Define growth opportunities within each account, prepare the account sell-in and sell-thru plans, pricing and commissions and all promotional requirements;
- Evaluate potential setbacks to the plan and prepare contingency plans to overcome them;
- Negotiate and agree individual promotional forecasts with each account / retailer
- Monitor monthly performance against forecasts and targets;
- Analyse monthly sell-in, sell-thru, stock productivity, performance, and promotional teams / stores;
- Analyse individual sales promoter performance daily, weekly and monthly, operational processes and ROI of cost vs
- Revenue for each account;
- Ensure correct implementation of agreed positioning, space and promotional execution in-store and retail presence
- Develop a sense of ownership of execution in-store and retail presence;
- Maintain retail management disciplines in conjunction with retail managers;
- Ensure new launches and promotional activities are timeously communicated, negotiated and approved to ensure smooth execution and success
Sales Support
Virgin Mobile SA
10.2009 - 08.2014
- Clearing orders
- Making delivery follow ups with the couriers, so clients receive their phones within the turnaround time
- Handling of collections if incorrect handset were delivered to the clients or if clients received a Faulty phone
- Handling all the telesales queries that clientʼs may have within 7days of delivery to assuring good customer service
- Dealing with cancellation, RICA and Back Order report
- Assisting billing and collection Department with providing them with proof of collection
- Assisting Repairs by providing proof of delivery so that repairs can take place
- Liaising with the Fraud department by providing all the required documents in assisting with investigations
- Creating Pivots and Projections of current and puts work related issues on Power Point
- Submitting Daily reports and Stats on couriers Delivery expectations
Call Centre Agent
Virgin Mobile SA
02.2008 - 09.2009
- Issuing Puk Numbers, Airtime loading, Billing/ Data queries
Call Centre Agent
MTN Telecommunications
01.2006 - 12.2006
- Issuing Puk Numbers, Airtime loading, Billing/ Data queries
Education
Diploma - Leadership and Management
Shaw Academy
Intermidiate Excell Programme -
Torque IT
National Diploma - Financial Management
Ekurhuleni West College
02.2004 - 11.2005
GED -
University of Pretoria/ Women in Leadership Progra
Pretoria 04.2001 -
Bopedi Bapedi High School
01-2003
Skills
- Time management
- Planning & organising skills
- Communication skills (verbal & written)
- Sales objective achievement skills
- Interpersonal skills
- Attention to detail
- Excell/ Word and Powepoint
Personal Information
- Place of Birth: Katlehong
- Date of Birth: 08/17/86
- Gender: Female
- Nationality: African
- Marital Status: Married
Driving Licence
Code8
Accomplishments
Having to be part of Women in Leadership programme within Smollan has been a great achievement which contributed both Educational and personal.Earning this Certificate is a great honor.
Timeline
Sales Administrator
Smollan
10.2022 - Current
Sales Administrator
Publicis Groupe
12.2021 - 09.2022
Sales Support Coordinator
Virgin Mobile SA
09.2014 - 01.2021
Sales Support
Virgin Mobile SA
10.2009 - 08.2014
Call Centre Agent
Virgin Mobile SA
02.2008 - 09.2009
Call Centre Agent
MTN Telecommunications
01.2006 - 12.2006
National Diploma - Financial Management
Ekurhuleni West College
02.2004 - 11.2005
GED -
University of Pretoria/ Women in Leadership Progra
04.2001 -
Diploma - Leadership and Management
Shaw Academy
Intermidiate Excell Programme -
Torque IT
Bopedi Bapedi High School
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