Renee Van
Senior Traffic Controller at Rola Motor Group
Cape Town
Summary
Seeking a challenging position as a Finance and Insurance Manager Assistant where my diverse skill set and experiences can be utilized to contribute to the efficiency and further success of Rola Toyota Somerset West. I am eager to be part of a winning team.
I approach each role as an opportunity for growth and advancement, bringing an entrepreneurial spirit and a commitment to adding value to your team. My work ethic and dedication to confidentiality makes me a candidate you can trust and be proud to have on your team.
I offer a wealth of diverse experience, having worked across three major industries in Cape Town: the Motor Industry, Education, and Optics, with a particular strength in the motor industry. Through these roles, I've developed a deep understanding of human resource policies and procedures, ensuring their ethical enforcement.
Overview
20
20
years of professional experience
20
20
years of post-secondary education
Work History
Senior Traffic Controller
Rola Motor Group
08.2021 - 09.2023
- Manage all inboxes, attend to all inquiries, and filter complaints to the correct individuals
- Handle CV submissions to HR, ensure that CMS generates leads accurately, and all email notifications are indeed reflecting on CMS
- Manage these inboxes - BDC, Rola Motor Group, Finance Applications, and Inquiries, Sell your car, and service and parts
- Responsible for taking all incoming calls from the website and doing call back to all then missed calls listed
- Ensure all POST X'S are attended to
- Address any system issues on CMS or refer to JP
- Able to fault find and provide solutions for any stock percentage issues
- Proficient in CMS reporting
- Proficient in CMS
- Continuously improve processes to benefit our clients and team members.
Team Leader / Buyer (Administrator)
GETWORTH
08.2018 - 09.2021
- Full Background checks on all vehicles before inspections (Example: Calling BMW for the information)
- Client bookings for inspections Cape Town and JHB
- Updated Companies Database Daily, reported on any irregularities or system errors
- Brought new stock into the company’s portfolio
- Managed the RC1 Portfolio
- Compiled Contracts for all (Buy-ins)
- Compliance officer of documents and company processes
- Record-keeping of all vehicles bought and inspected (Data Capturing)
- Responsible for all buy-ins Payments, Settlements, and all Compliance issues
- Trained all new staff members in the Acquisitions department
- Expert on company policies, processes, and GETMORE product
- Attended weekly reporting meetings.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
F & I Assistant
Auto World
06.2014 - 04.2016
- Motor vehicle finance and insurance
- Client Insurance
- Customer Services
- Administration
- Concluding online banking contracts
- Assisted manager in all aspects of business operations
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions
- Increased efficiency by implementing new processes and providing administrative support to management
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively
P.A.
Wayne Motors
06.2003 - 12.2010
- Motor vehicle finance and insurance F&I assistant
- Stock controller
- Salaries, Debtors, Creditors, Banking, etc
- Sold and explained warranties
- Assisted with insurance applications
- License & Registration
- Skilled at working independently and collaboratively in a team environment
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated strong organizational and time management skills while managing multiple projects
- Gained extensive knowledge in data entry, analysis and reporting
Education
Higher Certificate in Short-Term Insurance (NQF 5) - Finance And Insuracne
Moonstone
Cape Town 06.2023 - 12.2024
National Certificate N5, -
College of Cape Town
Cape Town 07.2015 - 12.2015
National Certificate N4, Management Assistant -
College of Cape Town
Cape Town 01.2015 - 06.2015
NCR Accreditation Obtained -
NCR Accreditation Obtained
Cape Town 06.2011 - 08.2024
National Senior Certificate -
Aloe Senior Secondary School
Cape Town 01.1996 - 12.2000
Skills
Positive and optimistic attitude, able to find the silver lining in most situations Attitude of Gratitudeundefined
References
Can be provided on request. Thank you for your time and consideration.
Timeline
Higher Certificate in Short-Term Insurance (NQF 5) - Finance And Insuracne
Moonstone
06.2023 - 12.2024
Senior Traffic Controller
Rola Motor Group
08.2021 - 09.2023
Team Leader / Buyer (Administrator)
GETWORTH
08.2018 - 09.2021
National Certificate N5, -
College of Cape Town
07.2015 - 12.2015
National Certificate N4, Management Assistant -
College of Cape Town
01.2015 - 06.2015
F & I Assistant
Auto World
06.2014 - 04.2016
NCR Accreditation Obtained -
NCR Accreditation Obtained
06.2011 - 08.2024
P.A.
Wayne Motors
06.2003 - 12.2010
National Senior Certificate -
Aloe Senior Secondary School
01.1996 - 12.2000
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