Reneé Tobias

• Personal Assistant
  Management of emails, meetings and calendar bookings
  Quotations and Invoicing
  
• Event Management
  Site Management
  Event planning and co-ordinating
  Show caller
• Audio and Visual
  Preparation of gear lists for each function for crews
  Set up of equipment where required
• Adhoc requests
• Managed administrative logistics of events planning, event booking, and event promotions.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• Liaised with clients to determine exact event requirements.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Coordinated florists, photographers, and musicians for events.

My role started as a Senior Administration Officer and changed to Delivery Enablement Support as our team purpose was aligned to a new strategy.

At the beginning of the Pandemic, an adjustment to working from home required:

• Maintained energy and enthusiasm in fast-paced environment.
• Adjustment to working from home required a variety of different written communications, reports and documents to ensure smooth operations.
• Planning, co-ordination, production and execution of Virtual Team meetings, team buildings, conferences
• Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
• Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
• Developed and maintained productive relationships with internal and external stakeholders to support increased business.
• Partnered with HR to implement and monitor policies and procedures and recommend changes.
• Accountable for all administrative related functions for the Product and BITE team for the Product Onboarding Journey
• MI reporting – purpose for various steerco’s as well as other reporting requirements
• Team travel
• Team Ariba Order Management
• Used Microsoft Office tools and other software tools to create documents and other communications.
• Business support for initiatives impacting business areas regarding client experience.

Activities and administrative functions with specific reference to:

• Time Management
• Cost savings
• Record keeping of all critical decisions and discussions trough effective minute and action item management and easy retrieval of minutes

Portfolio and Prioritization Planning

• Scheduling and co-ordination of Portfolio Planning discussions with Managing Executives
• Obtaining required information
• Ensuring accurate updates of the pack
• Scribing of meetings
• Recording keeping of accurate minutes, action and risk logs
• RRB/BITE Manco pack update and submission
• Opcom pack information and submission
• RRB ERCO Pack information and submission
• RRB/CX Portfolio Prioritization updates and pack submission
• EPIC updates for JIRA for RBB/CX

ME Data SteerCo and ME Data Governance workstream

• Scheduling and co-ordination of SteerCo and Workstream discussions
• Scribing of meetings
• Recording keeping of accurate minutes, action, and risk logs

In my 15-year journey within Nedbank, I have been able to explore different roles and responsibilities to develop my career. These include but not limited to:

Event Management (Team building, Year End function, Conferences, Pop up stands, Recognition functions, etc.)

• Function questionnaire and analysis of requirements
• Venue research
• Obtaining various quotes
• Finalising venue and venue set up
• Arranging of catering, Deejay, sound
• MC of functions
• Themed invites and presentations
• Developing my own community of Deejay's, audio and visual hire, etc

Project Administration/Management

• Development and updating of the project plan Gantt format
• Capturing and maintaining all project data
• Update the central database
• Building dashboards
• Chairing of meetings
• Setting up of meetings, minutes and action logs of meetings completed and distributed
• Designing and mapping of templates for project management and presentations
• Tracking projects from start to complete

Change Management

• Drafting and reviewing of communications
• Development, vetting and tracking of training plans
• Part-taking in awareness sessions advising staff of the change
• Stakeholder management
• Stakeholder identification and mapping
• Stakeholder management through communications plans and deliverables
• Collect and collate feedback by requesting status updates from internal stakeholders
• Build and maintain positive relationships with stakeholders

Project team enablement

• Address adhoc requests by attending and assisting the project team to deliver on team deliverables
• Co-ordinate and schedule boardroom requests and usage

Client Experience

• International Customer Service Week annually for Unsecured Lending
• Monthly Client Experience Initiatives
• Management and resolution of Hello Peter and Client Experience complaints

Administrative

• Taking Minutes in meetings
• Capturing of overtime and mileage
• Screening of calls
• Travel bookings
• Org Charts development and distribution
• Compliance and training reports
• Audits of staff files
• Monthly accruals
• Telephone reports and recoveries
• Maintaining meeting attendance registers
• Ordering of stationery, refreshments and equipment
• Staff access and IT requests
• Co-ordinate and schedule boardroom requests and usage