Rene Johnson
Senior Sales And Marketing Consultant / Manager
Durban
Summary
I have the ability to provide the highest quality customers service that is efficient and effective. This delivered in a friendly and professional manner. I was responsible for the provision of high quality information and service to meet the needs of Council and clients (internal or external) to project and promote the image of Corporate as both efficient and courteous I am able to carry out effectively all cashiering and receipting on a daily basis. Ascertain that all products and supplies are submitted accurately. I can resolve customer inquiries and complaints both face to face and telephonically, pertaining to all areas of the business. Accomplished Secretary bringing +-18 years of proven administrative expertise in Retail, Sales regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. Versatile Customer Service offers experience in front desk management. Successful at prioritizing tasks, and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Dedicated Sales and Marketing Consultant. With excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Sales and Marketing Consultant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
Secretary
LLC Tiling
01.2021 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Organized envelopes, postage and mail correspondence for staff and leadership.
Virtual Assistant
Self Employed
01.2010 - 10.2022
- Office Administration, Surveys Data Capturing, Proof Reading etc
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Analyzed and compiled data to prepare comprehensive reports for management.
Senior Sales and Marketing Consultant
Sanikleen Hygiene Services
03.2006 - 09.2009
- Dealing with clients internally and external Cold calling, Telemarketing, on site quotations Selling a service of Hygiene products
- Dealing with Customers regarding service delivery and sales
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 1 0 0 %.
- Planned and executed events and marketing programs to increase qualified leads.
Senior Sales and Marketing Consultant
Virgin Active, Lucia
04.2003 - 02.2005
- Signing New members
- Cold calling, Meet and greet new Members
- Corporate promotions and Presentations
- Telemarketing and monthly targets
- Reason for Leaving Child was ill
- Planned and executed events and marketing programs to increase qualified leads.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Retail Sales Manager
9th Avenue
03.1998 - 02.2002
- Duties Management, Sales, Window Dressing, Merchandising, Monthly Targets, Customer Services, Banking, Stock Control
- Reason for Leaving Retrenched – All 8 stores closed
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Customer Service Representative
Shellmarc Tilers
02.1995 - 02.1998
- Duties Secretarial, Administration, , Quotations
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
Advertising Sales Representative
Independent Newspaper
06.1990 - 01.1995
- Advertising, clerical – classifieds
- Created and presented media and advertising packages to prospective customers.
- Conducted market research to attract clients in new territories.
- Helped customers in determining design and layout of sold and spec ads.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Receptionist
Napac Warehouse
10.1989 - 05.1990
- Duties Reception, Secretarial Administration, Salaries
- Reason for Leaving Temporary position
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
National Diploma - Secretarial Studies And Office Administration
LC.Johnson Technical College
01.1985 - 11.1985
High School Diploma -
Parkhill Senior Secondary School
01.1981 - 12.1985
Skills
Technical Skillsundefined
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing. Surveys
- Achieved 2nd in the region for highest sales by completing and reaching my monthly target with accuracy and efficiency.
- Achieved highest monthly internal sales through effectively helping with up selling products
Hiking, Swimming,Rock climbing, Reading
I love to read a good book and have a cuppa
Nelson Mandela long way to freedom - Michelle Obama - Barack Obama and Trevor Emmanuel Autobiography's
On the week ends spend some quality family time doing bush walks and hiking trails.
Swimming is a good way for me to relax after a long day at work
Timeline
Secretary
LLC Tiling
01.2021 - Current
Virtual Assistant
Self Employed
01.2010 - 10.2022
Senior Sales and Marketing Consultant
Sanikleen Hygiene Services
03.2006 - 09.2009
Senior Sales and Marketing Consultant
Virgin Active, Lucia
04.2003 - 02.2005
Retail Sales Manager
9th Avenue
03.1998 - 02.2002
Customer Service Representative
Shellmarc Tilers
02.1995 - 02.1998
Advertising Sales Representative
Independent Newspaper
06.1990 - 01.1995
Receptionist
Napac Warehouse
10.1989 - 05.1990
National Diploma - Secretarial Studies And Office Administration
LC.Johnson Technical College
01.1985 - 11.1985
High School Diploma -
Parkhill Senior Secondary School
01.1981 - 12.1985
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