Rene Dittberner
Key Account Specialist
Rooihuiskraal North
Summary
- Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.
- Knowledgeable about the signage industry practices and documentation requirements.
- Successful with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Achievements:
- Sales Performance / Achievement awards:
- 2018
- 2019
- 2020
- 2021
- 2023
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
Key Account Specialist
Avery Dennison
05.2017 - Current
- Maintaining detailed records of all interactions with clients, ensuring seamless handoffs between team members during transitions or absences.
- Implemented a streamlined communication process for better coordination between internal teams, ensuring timely delivery of products and services for key accounts.
- Identifying new business opportunities within existing accounts to expand market share and drive growth.
- Conducting regular account planning sessions with sales teams to prioritize opportunities and align on strategies for achieving revenue targets.
- Auto Aftermarket Pivot Growth
- Converter redefine mapping & share gauge - 12 face to face visits per week
- Identifying new business opportunities within existing accounts to expand market share and drive growth.
- Pipeline build per segment - secure short, mid and long term growth
- Distribution network optimisation - 7 Distribution accounts
- Managing a portfolio of top-tier clients while maintaining a high level of service, resulting in increased client satisfaction and repeat business.
- Strengthening key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Increasing sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
- Monitoring industry trends and competitive landscape, adjusting strategies accordingly to maintain a competitive edge in the market.
- Exploring untapped markets by conducting comprehensive research on potential new accounts, leading to increased market penetration and expansion efforts.
- Conducting regular business reviews with key account stakeholders, presenting relevant data and insights to support decision-making processes.
- Prospecting for new customers in target areas or demographics to bring in new business.
- Attending monthly sales meetings and quarterly sales trainings.
- Developing and maintaining strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Selecting correct products based on customer needs, product specifications and applicable regulations.
- Maintaining current knowledge of evolving changes in marketplace.
- Building a diverse and consistent sales portfolio.
External Sales Representative
UD Trucks NWT
02.2015 - 04.2017
- Promoting and selling of UD commercial vehicles
- Collaborated with internal teams to identify potential opportunities for cross-selling and upselling products or services.
- Implemented innovative prospecting techniques that led to increased lead generation rates.
- Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
- Proactively identified new business opportunities by researching market trends and competitor activities.
- Conducted regular sales reviews and analysed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Attended trade shows and conferences regularly to increase brand visibility.
- Conducted market research and analysis to identify key customer segments.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built strong client rapport to establish diversified network of connections.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts to close sales.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Used consultative sales approach to understand and meet customer needs.
- Developed comprehensive sales strategies based on market research data to drive business growth in targeted regions.
- Enhanced customer satisfaction with personalized attention to individual needs and concerns.
External Sales Representative
Nameplate Centre
03.2012 - 12.2014
- Promoting and selling of graphics and reflective materials
- Introduce the businesses and explain the promotional materials and specials.
- Build rapport with potential customers. Explain versatility of company products. Introduce services provided.
- Bring back business card and information needed to quote potential jobs. Maintain a consistent and organized follow up system.
- Follow up on all leads, pricing and prepare quotes. Accurately fill in sign layout forms.
- Completing necessary monitoring work sheets and documents daily
- Assisting in operating and managing the store when needed.
- Deliver quotes in a timely fashion.
- Assist in maintaining an organized; clean and professional store appearance at all times.
- Cold calling on prospective customers
- Servicing existing customer
Education
Higher Certificate in Marketing - Cum Laude -
IMM
JHB12.2021
Certificate - Business Administration -
Vaal Triangle Technicon
Vanderbijlpark, South Africa 04.2001 - 04.2019
Skills
Sales Force
MS Office
SAP R3
Financial Acumen
Territory Management
Customer Engagement
Customer relationship development
Business Development
Advertising and marketing
Territory Growth
Account Administration
Teamwork and Collaboration
Multitasking
Accomplishments
- Sales person of the year award
- 2018
- 2019
- 2021
- Using my administration experience to develop an accurate system to ensure the continuous process flow of time sheets, stationery management and audit reports
- Ensuring the timely submission of budgets, journals and reports to management
- Preparation of presentations for Executive Management
- Streamlining the day to day activities of the project office by creating and implementing various documents and controls
- Expanding of existing customer databases to obtain maximum sales and gross profit
- Reaching monthly set targets in the Commercial Vehicle Industry and winning a reward for being the 5th best sales executive in the country
Maritalstatus
Divorced
Driverlicense
Code 8
Citizenship
RSA
Dependents
2
Personal Information
Date of Birth: 07/29/74
References
- Frans Putter, Sales Manager, Cargo Commercial Vehicles, 079 491 2668
- Gavin Handford, Brand Manager, Hyundai Magnis Trucks, 082 905 0350
- Herman Neethling, Sales Manager, Sandown Commercial Vehicle, 083 758 1940
- Sandra van Wyk, Operational Manager, Telkom, 082 825 5486
- Kallie van der Westhuizen, Operational Manager, Telkom, 082 556 2144
Timeline
Key Account Specialist
Avery Dennison
05.2017 - Current
External Sales Representative
UD Trucks NWT
02.2015 - 04.2017
External Sales Representative
Nameplate Centre
03.2012 - 12.2014
Certificate - Business Administration -
Vaal Triangle Technicon
04.2001 - 04.2019
Higher Certificate in Marketing - Cum Laude -
IMM
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