Rendani Angela Netshivhumbe

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Monitor and maintain customer satisfaction ratings.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Ensure all actions are focused on customer satisfaction.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Create positive relationships with new clients to help build the customer base.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Researched product and issue resolution tactics to address customer concerns.
• Resolving customer complaints quickly and efficiently
• Investigating and solving customer problems
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Responded promptly to incoming sales leads and requests for technical support.
• Documented support interactions for future reference.
• Ensuring that our outsourced service providers adhere the policies and procedures of our company and ensure that they represent the company's goals and mission through rendering effective and efficient service delivery.
• Professional interaction always with internal and external customers
• Accuracy in data capturing
• Maintaining other internal and external relationships
• Preparing documents and reports
• Ensuring SLA is being always adhered to.
• Managing SLAs and resolving all escalations from customers and providing appropriate feedback
• Identifying customers’ needs and providing feedback to management for service delivery improvement.
• Assist with training recently recruited personnel.

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• Performed environmental site assessments and provided remediation recommendations.
• Investigated accidents and analyzed root causes to develop corrective action plans.
• Served as technical consultant on environmental policies to maintain regulatory compliance.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Self-motivated, with a strong sense of personal responsibility
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Developed strong communication and organizational skills through working on group projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Preparation of Prospecting Work Programs
• Conducted field surveys to collect data about levels of pollution and contamination at sites and areas of consideration.
• Implementing NEMA and EIA regulations lodging applications for prospecting rights, mining rights and mining permits to DMR
• Prepare and development of environmental management plans in accordance with legislation and
• Reviewed, interpreted and communicated current and proposed legislation to determine applicability for regional areas.
• Shared best practices and developed synergies for businesses to achieve results.
• Liaising with stakeholders
• Conducting public participation meetings
• Managing projects/applications (prospecting rights and mining rights)
• Preparation of reports (consultation reports)
• Released reporting and recordkeeping to meet environmental regulations.
• Monitored compliance against environmental authorizations and verifying that the EMP is always adhered to and acting if the specifications are not followed.
• Conducted inspections and audits and produce thorough, readable and informative reports.
• Coordinated, conducted and managed public participation processes.
• Compiled basic assessment reports for application for prospecting rights and mining rights
• Facilitated the implementation of project plans through standards and policies.
• Preparation of Environmental Impact Assessment

• Farm visits for farm assessments, monitoring and evaluating purposes.
• Provided professional services and support in a dynamic work environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Preparing and presenting projects at the Local Land Reform Committee (LLRC) for further planning recommendation.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Negotiating land price with sellers for land that is in process of being bought on behalf of the state.
• Self-motivated, with a strong sense of personal responsibility.
• Attending to queries and enquiries related to land reform projects.
• Drafting and submitting of terms of reference for appointment of service providers for the commissioning of valuations for determination of the current market value of farms to be acquired through Proactive Land Acquisition Strategy.
• Skilled at working independently and collaboratively in a team environment.
• Preparing and presenting projects at the Provincial Technical Committee for land acquisition for agricultural purposes.
• Preparing and submitting projects for the approval of recapitalization and development funding to resuscitate unproductive farms and perusing and commenting on business plans.
• Data capturing

• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Monitoring and supervising students on plant production practical work (soil preparation, application of fertilizers, planting, irrigating, weed control, harvesting and selling of the end product) and animal production practical work (dehorning, castrating, artificial insemination, vaccinating, injecting, disease controlling).
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Assist in facilitating students
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Admin work: (data capturing, record keeping, filling)
• Gained extensive knowledge in data entry, analysis and reporting.
• Reception (Answering calls, typing documents, arranging meetings, attending to visitors and enquiries, writing minutes in meetings, selling stock, registering students and preparing studying materials for students)
• Data capturing