Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Hi, I’m

Renatha Taai

Bianca
East London, Eastern Cape
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Renatha Taai

Summary

I started my first job as a chistmas casual in 2006. I then moved on to a sales adviser for two years at The Body shop then later got promoted to store manageress. A year later I was running two stores in the East London area. In 2017 I was approached by the owner of a well established Optometrist to work for his company. I have worked as a sales,admin, secretary,optical assistant since. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
years of professional experience
4
years of post-secondary education

Work History

Allen and Dutton Optometrists
East London, Eastern Cape

Optical Assistant
01.2017 - Current

Job overview

  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

The Body Shop SA ( New Clicks)
East London, Eastern Cape

Store Manager
01.2009 - 12.2016

Job overview

  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Alphendale High School
East London

High School Diploma
01.2019 - 01.2021

Unisa
East London

High School Diploma
01.2016 - 01.2018
Availability
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Available
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friday
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sunday
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evening
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Skills

Customer service abilities

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Timeline

Alphendale High School

High School Diploma
01.2019 - 01.2021

Optical Assistant

Allen and Dutton Optometrists
01.2017 - Current

Unisa

High School Diploma
01.2016 - 01.2018

Store Manager

The Body Shop SA ( New Clicks)
01.2009 - 12.2016

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