Summary
Overview
Work History
Education
Skills
Career Path
Professional Highlights
Timeline
Generic
Rena Pieterse

Rena Pieterse

Marketing And Merchandise Director
Bellville

Summary


Retail professional with passion for delivering impactful marketing solutions and driving brand success. Extensive experience in developing comprehensive marketing strategies and executing high-impact campaigns. Known for fostering collaborative team environments and consistently achieving results, with strong focus on adaptability and innovation.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

Marketing and Merchandise Director

The Crazy Store
Epping
08.2019 - Current
  • Conducted regular competitor analysis to identify market trends and opportunities for growth.
  • Optimized markdown strategies to minimize excess inventory while maintaining profitability targets.
  • Launched new product lines successfully, coordinating merchandising efforts with marketing initiatives to maximize visibility and traction.
  • Create targeted promotional campaigns that drives foot traffic and increased sales.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Created content and promotional materials to drive engagement and conversions.
  • Built strong relationships with industry professionals and influencers.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
  • Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
  • Evaluated competitor activity to inform strategic decision-making within the marketing and merchadnise department.
  • Increased customer engagement by developing and implementing multi-channel marketing strategy tailored to diverse audience segments.
  • Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
  • Optimized marketing budget allocation, achieving greater ROI on advertising spends by data-driven analysis and adjustments.
  • Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
  • Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Conducted market research to identify new opportunities and target markets.
  • Wrote and distributed press releases to increase brand visibility.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.

Marketing and Merchandise Executive

Melbro Retail T/ A The Crazy Store
Epping
08.2019 - Current

Reporting to the Managing Director

  • Campaign management and ROI analysis for every promotion and marketing initiative
  • Reputation management
  • Mentor all team members to reach full performance within the various departments
  • Analyse store performance, stock efficiency and sales growth
  • Store communication to ensure implementation of marketing and sales initiatives
  • Implement and develop the Crazy Store duck mascot
  • Manage all sponsorship opportunities
  • Manage new range and product launches
  • Implemented a Call Centre and customer care department for improved customer care
  • Centralizing strategy implemented for cost saving and improved contributions
  • Assist in range building and set pricing strategies
  • Competitive analysis of the South African markets
  • Achieve service delivery and improve consistent quality of products
  • Analyze stock levels and sell through of products
  • Assist in identifying areas of product development
  • Develop and execute the company's marketing and merchandising strategies
  • Develop and manage the company's brand
  • Develop and execute marketing plans, including advertising, public relations, and social media campaigns
  • Manage the company's product assortment, including product selection, pricing, and placement
  • Work closely with the operations team to ensure that the company's marketing and merchandising strategies are aligned with the company's sales goals
  • Monitor and analyze market trends and competition
  • Develop and manage marketing budgets

Operations Executive

Green Cross Manufacturers (AVI)
Western Cape
01.2016 - 07.2019
  • Company Overview: Green Cross is South Africa's leading comfort footwear brand with a retail and wholesale sales channel
  • Reporting to the Managing Director
  • Appointed to grow and manage the wholesale channel and to put processes in place for better service delivery and customer service in order to grow revenue
  • Stabilising the decline of the wholesale environment
  • Restructuring of the department to create efficiency
  • Implemented a call centre and customer care department for improved customer care
  • Centralising strategy implemented for cost saving and improved contributions
  • Manage all operations in retail and wholesale channel
  • Manage the wholesale sales team
  • Develop new markets in Africa
  • Assist in range building and set pricing strategies for both channels
  • Build and maintain key customer relationships
  • Implemented a customer care department and telesales department
  • Set and achieve all budgets for the company
  • Improved DIFOT of all product channels
  • Achieve service delivery and improve consistent quality of products
  • Manage communication to customers
  • Manage stock levels and sell through of products
  • Assist in identifying areas of product development
  • Manage credit balances and OTB of the wholesale channel

Marketing Operations Manager

Green Cross Manufacturers (AVI)
Cape Town
02.2014 - 01.2016
  • Company Overview: Green Cross is South Africa's leading comfort footwear brand with a retail and wholesale sales channel
  • Reporting to the Managing Director and Group Services
  • Development of retail and wholesale strategy and marketing execution plans
  • Developed and implemented a full operations plan with regards to retail and wholesale strategy
  • Develop and implement brand support material for both retail and wholesale
  • Develop and implement new seasonal launch and product launch plans for Green Cross across all channels
  • Leverage market information and analyse seasonal trends to maximise business opportunities
  • Implementation of BTL and ATL brand plans
  • Developed and implemented a sound digital strategy
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Increased presence in social media
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Determined go to market pricing for both retail and wholesale channels based on margins and volumes
  • Streamlined marketing processes for improved efficiency and cost savings.
  • Budget planning
  • Build a product range for all channels in the business
  • Established strong relationships with key industry influencers, amplifying brand reach through strategic partnerships.
  • Seasonal competitor analysis in all channels
  • Launched successful product lines by conducting thorough market research and competitive analysis.
  • Drive traffic to retail, convert visits in purchase, and re-enforce the company brands position and credentials
  • Evaluated campaign effectiveness using metrics such as ROI, CTR, and conversion rates to inform future strategies.
  • Communication with Regional Managers - liaison regarding all regional initiatives
  • Conducted regular competitor analysis to identify gaps in the market and capitalize on emerging trends.
  • Drive analysis in order to ascertain ROI
  • Oversaw budget allocation across multiple channels, ensuring efficient use of resources in achieving marketing goals.
  • Liaise with and maintain relationships with key suppliers
  • Collaborated with sales team to align marketing initiatives for maximum impact on revenue growth.
  • Coach and mentor team of direct reports
  • Drove customer retention efforts with targeted loyalty programs and promotional offers.
  • Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising
  • Negotiated vendor contracts, securing favorable terms and cost savings for the company.
  • Building good relations with the public through the effective use of public relations
  • Developed data-driven strategies to boost lead generation and conversion rates.
  • Implement visual merchandise standards to display product and create departments to increase sales
  • Enhanced customer engagement with personalized email marketing campaigns.
  • Rebranded wholesale business in line with the corporate rebrand of the business
  • Assist planning on production volumes and ensuring that stock gets allocated to the right channels to optimise sales
  • Coordinated trade show presence, increasing brand visibility and fostering new business opportunities.
  • Assist buying on identifying product opportunities in the market to increase offering and target market
  • Optimized website content for better search engine ranking and increased organic traffic.
  • Managed cross-functional teams to ensure timely completion of marketing projects.
  • Identify new retail store potentials for expanding into malls
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Evaluate feasibility of new store opportunities
  • Determining feasibility of retail channel and wholesale channel overlap
  • Building key relationships with our wholesale partners and assisting in their business needs

Marketing and Communications Executive

Dunns (A division of Pepkor)
Midrand
07.2013 - 01.2014
  • Company Overview: Dunns is an affordable South African fashion retailer with over 200 stores that specialises men's and women's clothes and competitive deals for cellular, tablet, DStv and flash
  • Reporting to the Managing Director
  • Implement and create the marketing strategy
  • Preparation and presentation of marketing reports
  • Negotiation of terms, deals, rates and sponsorships
  • Manage and create social media platforms
  • Responsible for the marketing of 265 stores nationally as well as Botswana, Swaziland, Namibia and Lesotho
  • Manage relationships with magazines for free editorial space
  • Ensure integrated marketing approach across multiple channels (ATL; BTL; PR; In Store; Activations)
  • Set co-ordinate and manage Promotional Calendar
  • Drive analysis in order to ascertain ROI
  • Liaise with and maintain relationships with key suppliers
  • Coach and mentor team of direct reports
  • Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising
  • Building good relations with the public through the effective use of public relations
  • Ensure competitive marketing of brand
  • Growing the market share in retail outlets by assessing and evaluating all opportunities and growth potential
  • Reviewing brand performance with retail management where appropriate and presenting future plans to retailer
  • Work closely with all buyers, assisting in product reviews and the planning of the promotional activity
  • Manage the brand and control the use of the brand in all press and communications

Head of Marketing and Sales

Dunns (A division of Pepkor)
01.2012 - 01.2013
  • Company Overview: Dunns is an affordable South African fashion retailer with over 200 stores that specialises men's and women's clothes and competitive deals for cellular, tablet, DStv and flash
  • Reporting to the Managing Director
  • Manage sales of the company
  • 265 stores in South Africa and Africa
  • Manage 17 regional managers to achieve sales budget of the company
  • Implement sales plans and budgets on a regional and store level
  • Manage regional expenses, sales and budgets
  • Manage stock in stores to ensure all stores have the right stock
  • Control the property portfolio, decision making on the opening and closing of stores
  • Responsible for the look and feel in stores as well as displays and executions of marketing plans
  • Preparation and presentation of marketing reports
  • Negotiation of terms, deals, rates and sponsorships
  • Full sales and marketing functions for the company was handled
  • Dunns is an affordable South African fashion retailer with over 200 stores that specialises men's and women's clothes and competitive deals for cellular, tablet, DStv and flash

General Manager: Marketing and Communications

Dunns (A division of Pepkor)
07.2010 - 01.2012
  • Company Overview: Dunns is an affordable South African fashion retailer with over 200 stores that specialises men's and women's clothes and competitive deals for cellular, tablet, DStv and flash
  • Reporting to the Managing Director
  • Preparation and presentation of marketing reports
  • Negotiation of terms, deals, rates and sponsorships
  • Social media platforms
  • Responsible for the marketing of 265 stores nationally as well as Botswana, Swaziland, Namibia and Lesotho
  • Manage relationships with magazines
  • Drive traffic to retail, convert visits in purchase, and re-inforce the company brands position and credentials
  • Communication with Regional Managers - liaison regarding all regional initiatives
  • Ensure integrated marketing approach across multiple channels (ATL; BTL; PR; In Store; Activations)
  • Co-Ordinate and manage Promotional Calendar
  • Drive analysis in order to ascertain ROI
  • Liaise with and maintain relationships with key suppliers
  • Coach and mentor team of direct reports
  • Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising
  • Building good relations with the public through the effective use of public relations
  • Ensure competitive marketing of brand
  • Management and control of marketing budgets and expenditure
  • Planning and execution of a comprehensive public relations strategy internally and externally
  • Dunns is an affordable South African fashion retailer with over 200 stores that specialises men's and women's clothes and competitive deals for cellular, tablet, DStv and flash

Key Accounts and Sales Director

Hirt and Carter (A division of Times Media)
01.2007 - 01.2010
  • Company Overview: Hirt & Carter is South Africa's leading supplier of systems-driven, integrated print solutions, providing a turnkey service to the marketing, advertising and general communications industry across numerous print technologies
  • Reporting to the Managing Director
  • Identified and developed new markets
  • Plans how to increase markets share within market segments
  • Product Knowledge and product development
  • Increased customer base and maintained customer retentions
  • Customer retention
  • Grow contracting component of business
  • Increases effectiveness and develops customer relations by providing a total solution selling service
  • Liaises with production in terms of providing full and efficient service to the customer
  • Hirt & Carter is South Africa's leading supplier of systems-driven, integrated print solutions, providing a turnkey service to the marketing, advertising and general communications industry across numerous print technologies

Key Accounts Manager

Hirt and Carter (A division of Times Media)
01.2005 - 01.2007
  • Company Overview: Hirt & Carter is South Africa's leading supplier of systems-driven, integrated print solutions, providing a turnkey service to the marketing, advertising and general communications industry across numerous print technologies
  • Reporting to the Managing Director
  • Setting annual sales budgets
  • Meet regularly with clients in order to strengthen client relationship
  • Understands clients business needs
  • Sell all services and constantly keep clients up to date with innovation and the latest technology offering
  • Constantly keeping up to date with product offering
  • Communicate with production and make sure jobs are completed timeously and efficiently
  • Ensure that the best value is achieved for each job
  • Ensure that all costs on the jobs are analysed and that the job are profitable
  • Ensure that all briefs are accurate
  • Invoice all jobs on completion
  • Ensure that all necessary quality measures are in place to guarantee customer satisfaction
  • Ensure that invoices & statements are delivered timeously and all queries sorted out
  • Hirt & Carter is South Africa's leading supplier of systems-driven, integrated print solutions, providing a turnkey service to the marketing, advertising and general communications industry across numerous print technologies

North South Productions
01.2000 - 01.2005
  • Company Overview: North South Productions provides a comprehensive production service for stills and film
  • Actively involved in growing the companies from a 2 million turnover per year to a R50 million company
  • North South Productions provides a comprehensive production service for stills and film

Education

Bachelor of Business Commerce (BComm) - Marketing Management

University of Stellenbosh
01.1995 - 12.1998

Bachelor of Business Commerce (BComm) (Hons) - Bussiness Management

University of Stellenbosh
01.1999 - 12.1999

Diploma in Digital Marketing -

Digital Institute
07.2012 - 08.2012

Skills

Marketing Strategy

Digital strategy and implementation

Competitive analysis

Consumer insights

Sales analysis

Data-driven decision making

Competitor analysis

Market analysis

Product pricing strategy

Team building and motivation

Problem-solving abilities

Team leadership

Customer focussed

Career Path

  • Melbro Retail T/ A The Crazy Store, Marketing and Merchandise Executive, 01/01/19, current, Campaign management and ROI analysis for every promotion and marketing initiative., Reputation management., Mentor all team members to reach full performance within the various departments., Analyse store performance, stock efficiency and sales growth., Store communication to ensure implementation of marketing and sales initiatives., Implement and develop the Crazy Store duck mascot., Manage all sponsorship opportunities., Manage new range and product launches., Implemented a Call Centre and customer care department for improved customer care., Centralizing strategy implemented for cost saving and improved contributions., Assist in range building and set pricing strategies., Competitive analysis of the South African markets., Achieve service delivery and improve consistent quality of products., Analyze stock levels and sell through of products., Assist in identifying areas of product development., Develop and execute the company's marketing and merchandising strategies., Develop and manage the company's brand., Develop and execute marketing plans, including advertising, public relations, and social media campaigns., Manage the company's product assortment, including product selection, pricing, and placement., Work closely with the operations team to ensure that the company's marketing and merchandising strategies are aligned with the company's sales goals., Monitor and analyze market trends and competition., Develop and manage marketing budgets., Report on marketing and merchandising results to the Chief Marketing Officer., Represent the company at industry events and conferences.
  • Green Cross Manufacturers (AVI), South Africa, Operations Executive, 01/01/16, 12/31/19, Stabilising the decline of the wholesale environment., Restructuring of the department to create efficiency., Implemented a call centre and customer care department for improved customer care., Centralising strategy implemented for cost saving and improved contributions., Manage all operations in retail and wholesale channel., Manage the wholesale sales team., Develop new markets in Africa., Assist in range building and set pricing strategies for both channels., Build and maintain key customer relationships., Implemented a customer care department and telesales department., Set and achieve all budgets for the company., Improved DIFOT of all product channels., Achieve service delivery and improve consistent quality of products., Manage communication to customers., Manage stock levels and sell through of products., Assist in identifying areas of product development., Manage credit balances and OTB of the wholesale channel.
  • Green Cross Manufacturers (AVI), South Africa, Marketing Operations Manager, 01/01/14, 12/31/16, Development of retail and wholesale strategy and marketing execution plans., Developed and implemented a full operations plan with regards to retail and wholesale strategy., Develop and implement brand support material for both retail and wholesale., Develop and implement new seasonal launch and product launch plans for Green Cross across all channels., Leverage market information and analyse seasonal trends to maximise business opportunities., Implementation of BTL and ATL brand plans., Developed and implemented a sound digital strategy. Increased presence in social media., Determined go to market pricing for both retail and wholesale channels based on margins and volumes., Budget planning., Build a product range for all channels in the business., Seasonal competitor analysis in all channels., Drive traffic to retail, convert visits in purchase, and re-enforce the company brands position and credentials., Communication with Regional Managers - liaison regarding all regional initiatives., Drive analysis in order to ascertain ROI., Liaise with and maintain relationships with key suppliers., Coach and mentor team of direct reports., Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising., Building good relations with the public through the effective use of public relations., Implement visual merchandise standards to display product and create departments to increase sales., Rebranded wholesale business in line with the corporate rebrand of the business., Assist planning on production volumes and ensuring that stock gets allocated to the right channels to optimise sales., Assist buying on identifying product opportunities in the market to increase offering and target market., Identify new retail store potentials for expanding into malls., Evaluate feasibility of new store opportunities.
  • Dunns (A division of Pepkor), Marketing and Communications Executive, 01/01/13, 12/31/14, Implement and create the marketing strategy., Preparation and presentation of marketing reports., Negotiation of terms, deals, rates and sponsorships., Manage and create social media platforms., Responsible for the marketing of 265 stores nationally as well as Botswana, Swaziland, Namibia and Lesotho., Manage relationships with magazines for free editorial space., Ensure integrated marketing approach across multiple channels (ATL; BTL; PR; In Store; Activations)., Set co-ordinate and manage Promotional Calendar., Drive analysis in order to ascertain ROI., Liaise with and maintain relationships with key suppliers., Coach and mentor team of direct reports., Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising., Building good relations with the public through the effective use of public relations., Ensure competitive marketing of brand., Growing the market share in retail outlets by assessing and evaluating all opportunities and growth potential., Reviewing brand performance with retail management where appropriate and presenting future plans to retailer., Work closely with all buyers, assisting in product reviews and the planning of the promotional activity., Manage the brand and control the use of the brand in all press and communications.
  • Dunns (A division of Pepkor), Head of Marketing and Sales, 01/01/12, 12/31/13, Manage sales of the company., 265 stores in South Africa and Africa., Manage 17 regional managers to achieve sales budget of the company., Implement sales plans and budgets on a regional and store level., Manage regional expenses, sales and budgets., Manage stock in stores to ensure all stores have the right stock., Control the property portfolio, decision making on the opening and closing of stores., Responsible for the look and feel in stores as well as displays and executions of marketing plans., Preparation and presentation of marketing reports., Negotiation of terms, deals, rates and sponsorships., Full sales and marketing functions for the company was handled.
  • Dunns (A division of Pepkor), General Manager: Marketing and Communications, 01/01/10, 12/31/12, Preparation and presentation of marketing reports., Negotiation of terms, deals, rates and sponsorships., Social media platforms., Responsible for the marketing of 265 stores nationally as well as Botswana, Swaziland, Namibia and Lesotho., Manage relationships with magazines., Drive traffic to retail, convert visits in purchase, and re-inforce the company brands position and credentials., Communication with Regional Managers - liaison regarding all regional initiatives., Ensure integrated marketing approach across multiple channels (ATL; BTL; PR; In Store; Activations)., Co-Ordinate and manage Promotional Calendar., Drive analysis in order to ascertain ROI., Liaise with and maintain relationships with key suppliers., Coach and mentor team of direct reports., Building brand awareness, sales and consequently market share through the strategic and tactical use of advertising., Building good relations with the public through the effective use of public relations., Ensure competitive marketing of brand., Management and control of marketing budgets and expenditure., Planning and execution of a comprehensive public relations strategy internally and externally.
  • Hirt and Carter (A division of Times Media), Key Accounts and Sales Director, 01/01/07, 12/31/10, Identified and developed new markets., Plans how to increase markets share within market segments., Product Knowledge and product development., Increased customer base and maintained customer retentions., Customer retention., Grow contracting component of business., Increases effectiveness and develops customer relations by providing a total solution selling service., Liaises with production in terms of providing full and efficient service to the customer.
  • Hirt and Carter (A division of Times Media), Key Accounts Manager, 01/01/05, 12/31/07, Setting annual sales budgets., Meet regularly with clients in order to strengthen client relationship., Understands clients business needs., Sell all services and constantly keep clients up to date with innovation and the latest technology offering., Constantly keeping up to date with product offering., Communicate with production and make sure jobs are completed timeously and efficiently., Ensure that the best value is achieved for each job., Ensure that all costs on the jobs are analysed and that the job are profitable., Ensure that all briefs are accurate., Invoice all jobs on completion., Ensure that all necessary quality measures are in place to guarantee customer satisfaction., Ensure that invoices & statements are delivered timeously and all queries sorted out.
  • North South Productions, 01/01/00, 12/31/05, Actively involved in growing the companies from a 2 million turnover per year to a R50 million company.

Professional Highlights

  • Started career by growing a small advertising and production company to a medium to large enterprise.
  • Build and delivered on a Retail sales division within a large corporate company with Sales mentoring and New Business Development.
  • Managed and grown sales of a retail company across 300 stores in various provinces and across borders.
  • Instrumental in resolving the operational failures of processes within a manufacturing environment.
  • Manage the wholesale operations of a footwear business as well as the national sales team.
  • Repositioned brand including new store design and strategy.
  • Instrumental in growth of a discount retailer and implementing a marketing and merchandise strategy that is aligned with the goals of the business.

Timeline

Marketing and Merchandise Director

The Crazy Store
08.2019 - Current

Marketing and Merchandise Executive

Melbro Retail T/ A The Crazy Store
08.2019 - Current

Operations Executive

Green Cross Manufacturers (AVI)
01.2016 - 07.2019

Marketing Operations Manager

Green Cross Manufacturers (AVI)
02.2014 - 01.2016

Marketing and Communications Executive

Dunns (A division of Pepkor)
07.2013 - 01.2014

Diploma in Digital Marketing -

Digital Institute
07.2012 - 08.2012

Head of Marketing and Sales

Dunns (A division of Pepkor)
01.2012 - 01.2013

General Manager: Marketing and Communications

Dunns (A division of Pepkor)
07.2010 - 01.2012

Key Accounts and Sales Director

Hirt and Carter (A division of Times Media)
01.2007 - 01.2010

Key Accounts Manager

Hirt and Carter (A division of Times Media)
01.2005 - 01.2007

North South Productions
01.2000 - 01.2005

Bachelor of Business Commerce (BComm) (Hons) - Bussiness Management

University of Stellenbosh
01.1999 - 12.1999

Bachelor of Business Commerce (BComm) - Marketing Management

University of Stellenbosh
01.1995 - 12.1998
Rena PieterseMarketing And Merchandise Director