Ren Van Rooyen
Warehouse Manager
Johannesburg
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Resourceful Warehouse Manager with over 10 years of experience in warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Warehouse Manager
Sound Stylist
Johannesburg, South Africa
06.2022 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Developed safety programs to protect workers and reduce injuries.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Logistics & Warehouse Manager
POLSA SERVICES
5 2017 - 11.2019
- Assist in all aspects of order management to include order processing, procurement, logistics coordination/tracking, validation and proof of delivery for stock
- Oversee the order processing functions
- Ensures adequate inventory levels are maintained to maximize customer satisfaction
- Ensure all internal and external logistics processes, product, material and information flows are in place which are required to meet customer service level agreements and internal budget requirements
- Support internal staff and departments to ensure the appropriate business processes are in place to effectively procure, manage and control services to support the business
- Liaison for all 3rd party contractors, vendors, depots, warehouse facilities, and on-site storage locations
- Coordinate services, including inventory verification, order processing and fulfillment
- Ensure timely vendor repair/replenishment of damaged or incorrect stock
- Maintain that all documents are accurate according to company standards, procedures and regulations
- Established policies, processes and controls - the efficient flow of information in order to meet customer requirements
- Evaluate processes for maintaining inventory accuracy and recommend process improvements
- Confirm the completion of delivery and close the delivery loop internally
- Optimize delivery of goods to customers
- Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards
- Process order entry
- Dispatching and warehouse administration
- Record all postage data for reporting and record keeping purposes
- Negotiate with suppliers to improve supply chain efficiency or sustainability
- Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies
- Data collection and assessments, measures, and reporting of all findings
- Forecasting, inventory management, usage tracking, and supporting daily field operations
- Trends analysis
- Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work
- Effective and efficient distribution of stock for the Samsung Rewards System
- Effective and efficient client communication
- Had a positive impact on the ROI based on reduced costs for logistics and distribution partners
- Upholding and constantly increasing the Samsung Rewards system stock and offering and dispatching standards
- Constantly contributing to creative reward based ideas and opportunities
- My job means I need to demonstrate a high level of: Creativity, Attention to detail, Deadline driven, Ability to work under pressure, Ability to work independently, Time management, Prioritization, Communication skills, Team Work, Stress management, Pro-Activity, End User Oriented, Resourcefulness.
Logistics & Warehouse Manager
KILOWATT AV
11.2009 - 04.2017
- Management of all audio visual, staging, event equipment
- Management of 54 staff
- Co-ordinate, assign and review the work of permanent staff and temporary staff engaged in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, parts and products; processing purchasing transactions; co-ordination of production work; dispatching crews; scheduling transportation crews and routes and servicing vehicles
- Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co- ordinate activities with other supply-chain work departments
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of all systems, equipment and machinery and arrange for maintenance and repair work.
Service & Chromes Manager
HARLEY DAVIDSON CAPE TOWN
02.2007 - 10.2009
- First ever chromes advisor for Harley Davidson Cape Town
- Assist service department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
- Sell other services by pointing out service specials or additional work needed
- Provided superior customer service to both internal and external customers
- Diagnosed problems accurately for the repair order
- Estimate costs and completion times at point of sale
- Assign jobs to Service Technicians based on skill level and current resource utilization
- Review work in progress to ensure quality and timeliness
- Occasionally assisted Service Technicians when needed
- Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts
- Made estimates for internal and wreck repairs
- Open and close all customer paid, warranty, and internal repair orders
- Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items
- Receive payments for products and services rendered
- Authorizes all credit card and check payments
- Return receipts and change to customers
- Initiate and maintain all related paperwork
- Maintain customer logs and service records
- Maintain accurate warranty records
- Customer liaison - Handle customer complaints reasonably, showing empathy and a positive attitude
- Completing all training programs assigned by the Store Manager
- Maintained a clean, efficient parts and accessories environment
- Interface with Service Technicians
- Determining parts and accessories required for individual jobs
- Notify service personnel when special parts or back-ordered parts are received
- Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly
- Maintain updated customer mailing lists
- Tagged merchandise and display or place into stock
- Conduct or participate in periodic physical inventory checks of all merchandise
- Ensured merchandise displays are stocked, clean, and appealed to customers.
Sale Manager & 2IC
JODY'S TYRES (CONTI-CLUB)
01.2006 - 02.2007
- Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales of all motor vehicle tires
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold, and implement price and credit policies
- Source and negotiate with vendors to procure merchandise for resale
- Implemented marketing strategies
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development and retention of staff
- Identify and analyze competitor products
- Understand customer environment, needs and expectations
- Build and maintain long-term relationships with upper and middle management
- Ability to liaise at all levels
- Customer relations
- Customer liaison
- Client service and admin
- Understanding and maintaining a full knowledge of the motor industry meeting and exceeding the customers needs and wants
- Stock take and inventory
- Invoicing
- Ordering
- After sales service
- Dealer liaison
- Management of all sales staff.
Sales Manager
TIGER WHEEL & TYRE
12.2003 - 12.2005
- Executing sales for the assigned key strategic areas in line with business model and strategy
- Developing relationship with customers and providing feedback to the organization on market changes
- Propose distribution & value proposition for the assigned key strategic area
- Monitoring and focusing on objectives and results of the key strategic areas
- Continuous improvement of profitability and customer satisfaction
- Identify, prevent and act to market trends and changes identifying opportunities and threats
- Provide training and cooperation to key strategic areas sales and marketing persons
- Provides ongoing support to the customer base within a geographical area or customer assigned list
- Ensure profitable growth in sales, revenue through planning, execution and account management
- Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales of all motor vehicle tires
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold, and implement price and credit policies
- Source and negotiate with vendors to procure merchandise for resale
- Enter, update and maintain daily activities and client/customer information into CRM system
- Manage and update pipeline, prospects and deals
- Pitches clients and customers to convince them to buy
- Plan an effective sales targeting approach to the sales territory
- Regularly follow up on inbound leads and sales inquiries
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development and retention of staff
- Identify and analyze competitor products
- Build and maintain long-term relationships
- Customer relations
- Customer liaison
- Client service and admin
- Understanding and maintaining a full knowledge of the motor industry
- Understanding and maintaining a full knowledge of the tyre industry
- Managing and implementing safety and security measures
- Stock take and inventory
- Invoicing
- Ordering
- After sales service
- Dealer liaison.
Foreman
NVP VALVES
07.2003 - 12.2003
- Contract work for the South African Government
- Servicing Sasol valves on site
- Maintenance and repairs
- Stock take and inventory
- Recruiting, hiring and training the work crews necessary to successfully complete projects
- Issue reports and progress updates
- Ensure safe working conditions for all staff and compliance with all safe operating procedures
- Conduct tests and inspection of products and services to ensure they meet quality standards
- Eye for detail
- In charge of financial resources allocated to a project, and accounts for expenditures
- Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co- ordinate activities with other supply-chain work units or departments
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials.
Stock Administrator & Manager
PAINTCORE COLOURWAYS
04.2002 - 06.2003
- Plan, direct and evaluate the operations
- Determine merchandise and services to be sold, and implement price and credit policies
- Source and negotiate with vendors when necessary
- Evaluate and improve customer service and respond to customer requests and issues
- Sales
- Opening and closing of the store
- Stock control, stock take and product buying
- Tinting, colour matching, colour washing
- Cash up
- Inventory Control
- Technical department back up
- Customer liaison.
Sales Manager
WORLD TIME MACHINE
02.2001 - 03.2002
- Sales
- Client services & customer liaison
- Office maintenance
- Showroom display management
- Banking
- Stock take and inventory control
- Watch repairs
- Ordering and invoicing
- Chasing up
- Opening and closing of the store.
Sales Supervisor
MUSICA
12.1999 - 01.2001
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- Opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Waiter, Server, Barman
RESTAURANTS
02.1998 - 12.1999
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Recommend wines that complement patrons' meals
- Serve food and beverages
- Prepare and serve specialty foods at patrons' tables
- Present bill to patrons and accept payment
- Order and maintain inventory of wines and wine glassware
- Cashing up, banking
- Bar maintenance.
Game Ranger | Conservationist
SINGELEWANE LODGE
09.1994 - 01.1998
- Managed the building and construction of 3 individual lodges
- Lodge layout
- Game ranging
- Conservationist
- Started the wildlife and reptile conservation sanctuary for the lodges
- Generate public awareness of wildlife conservation and regulations
- Conduct patrols by truck and on foot, to ensure compliance with the provincial and federal statutes relating to wildlife and the environment
- Investigate complaints, arrest violators, prepare briefs and present evidence in court
- Issue licenses, export documents and special permits and collect royalties assessed on wildlife
- Implement and supervise approved techniques in preventing or overcoming damage caused by wildlife
- Perform resource protection duties - inspecting equipment and monitoring activities for compliance with regulations
- Supervise or provide firearms safety training courses and trapper education courses.
Education
Chromes & Accessories -
Harley Davidson
Anti-poaching and farm security - KZN - undefined
FACM ProTrack
undefined
South African Army
Senior Certificate - undefined
Pretoria Technikon
undefined
Nico Malan High School
Skills
Negotiation
Partnership Management
Project Management
Adaptability
Self-Motivator
Staff Management
Logical Reasoning
Team Work
Proficient user of Microsoft Office
Inventory Management
Warehouse Operations
Warehouse Logistics
Activities
- Surfing
- Snowboarding
- Woodwork
- Gaming
Personal Information
- ID Number: 7408095044085
- Citizenship: South African
- Date of Birth: 08/09/74
- Gender: Male
Timeline
Warehouse Manager
Sound Stylist
06.2022 - Current
Logistics & Warehouse Manager
KILOWATT AV
11.2009 - 04.2017
Service & Chromes Manager
HARLEY DAVIDSON CAPE TOWN
02.2007 - 10.2009
Sale Manager & 2IC
JODY'S TYRES (CONTI-CLUB)
01.2006 - 02.2007
Sales Manager
TIGER WHEEL & TYRE
12.2003 - 12.2005
Foreman
NVP VALVES
07.2003 - 12.2003
Stock Administrator & Manager
PAINTCORE COLOURWAYS
04.2002 - 06.2003
Sales Manager
WORLD TIME MACHINE
02.2001 - 03.2002
Sales Supervisor
MUSICA
12.1999 - 01.2001
Waiter, Server, Barman
RESTAURANTS
02.1998 - 12.1999
Game Ranger | Conservationist
SINGELEWANE LODGE
09.1994 - 01.1998
Logistics & Warehouse Manager
POLSA SERVICES
5 2017 - 11.2019
Chromes & Accessories -
Harley Davidson
Anti-poaching and farm security - KZN - undefined
FACM ProTrack
undefined
South African Army
Senior Certificate - undefined
Pretoria Technikon
undefined
Nico Malan High School