Summary
Overview
Work History
Education
References
BIOGRAPHICAL DETAILS
PERSONAL DETAILS
Languages
Timeline
Generic

René Hagins

Rietfontein

Summary

Enthusiastic professional with several years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.

Overview

13
13
years of professional experience

Work History

Returns Assessor - Clerk

Furniture Bargaining Council (Relocated to Pretoria in December 2015 permanently)
05.2016 - 07.2016
  • Capturing and Assessing the monthly returns for the Furniture companies.
  • Assisting employees with their Provident Fund application
  • Claims, Death and disability claims, Holiday bonus and Leave pay payouts.
  • Issuing of member benefit statements. Checking claims, calculations, reports, complaints and correspondence to third parties etc.
  • Working on Everest computer systems
  • General Admin and office duties
  • Permanent since 1st of August 2016 – Current
  • 23rd of May 2016 – 31st of July 2016 on contract with AIM Personnel Services(Agency)

Customer service agent (call Centre)

WNS (British gas business campaign)
05.2015 - 11.2015
  • Assist customers with their billing queries (gas and electricity)
  • Book site visits for customers when fault is reported
  • Take card payments from customers
  • Set up debit orders for customers
  • Assist customers with setting up payment plans
  • Send customers invoices of their accounts
  • Offering customers value adds
  • Working on SAP computer system
  • Locating and allocating missing payments

Call Centre Agent

Old Mutual Finance
05.2012 - 03.2015
  • Assisting client's with loan enquiries and queries telephonically
  • Giving Financial Education to client's.
  • Provide efficient service to clients via telephone
  • Update client's personal or banking details on system
  • Missed payments, we negotiate with the client to pay these monies back (collections)
  • Provide client with installment arrangements
  • Attended a three month's Quality Assessor Up Skill Program
  • Coaching and Assisting Financial Consultants at the OMF Branches
  • May 2012 - November 2012 on contract with Sizano Staffing Services
  • Permanent since 1st of December 2012

Customer Service Agent (Inbound)

Edcon Financial Services
01.2007 - 01.2011
  • Assist clients with account queries (telephonic and email)
  • Marketing and sales of Edcon products
  • Assist in admin department
  • Sending out of letters and statements to clients
  • Filing
  • Faxing
  • General Admin and office duties

Service centre operator / Interactive / Sales assistant (Toys department)

CNA Stores (Century City)
01.2004 - 01.2005
  • Ringing up of sales
  • Assist walk in clients
  • Stock ordering
  • Daily cash up
  • Assist with switchboard duties
  • Daily stock counts
  • Partake in annual stock take
  • Housekeeping

Education

Senior Certificate - English, Afrikaans, Accounting, Business Economics, Economics, Mathematics

Portland Secondary High School
Cape Town
12-2001

References

  • Cornelius, Beukes, Manager, 021 555 2140, CNA Stores
  • Faiz, Jacobs, Manager, 021 467 4000, 078 253 6564, Edcon financial services, HR Department 011 891 8600
  • HR, Department, 021 509 3202, 0860 445 445, Old Mutual finance
  • Zizipho, Ntshanyana, 021 527 6600, WNS
  • HR, Department, 011 242 9200, 011 242 9204, Furniture Bargaining Council

BIOGRAPHICAL DETAILS

  • HOME ADDRESS: 799 26th Avenue, Rietfontein Pretoria
  • TELEPHONE NUMBER: 068 085 4499
  • E-MAIL: rehagins@gmail.com

PERSONAL DETAILS

  • FIRST NAMES: René Edna
  • SURNAME: Hagins
  • I.D. NO: 830708 0123 087
  • D. O. B: 1983-07-08
  • GENDER: Female
  • MARITAL STATUS: Married
  • DEPENDANTS: 1
  • NATIONALITY: S.A. Citizen
  • CRIMINAL OFFENCES: None
  • LICENCE: Yes - Code8

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Afrikaans
Elementary (A2)
A2

Timeline

Returns Assessor - Clerk

Furniture Bargaining Council (Relocated to Pretoria in December 2015 permanently)
05.2016 - 07.2016

Customer service agent (call Centre)

WNS (British gas business campaign)
05.2015 - 11.2015

Call Centre Agent

Old Mutual Finance
05.2012 - 03.2015

Customer Service Agent (Inbound)

Edcon Financial Services
01.2007 - 01.2011

Service centre operator / Interactive / Sales assistant (Toys department)

CNA Stores (Century City)
01.2004 - 01.2005

Senior Certificate - English, Afrikaans, Accounting, Business Economics, Economics, Mathematics

Portland Secondary High School

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