Rene Calafato

* Logging work job cards

* Dispatching plumbing teams to the jobs

* Responsible for all communications and coordinations from inception o completion of the job with the Client and the plumbing team

Customer engagements:

• Achieved high first-call resolution rates by actively listening to customer concerns and quickly identifying appropriate solutions.
• Promoted positive teamwork atmosphere within the call center through active collaboration and open communication among colleagues.
• Managed high call volumes while maintaining professionalism and a calm demeanor under pressure.
• Contributed to process improvements by providing valuable feedback on potential areas of enhancement within the call center operations.
• Navigated challenging situations calmly, demonstrating empathy towards frustrated customers while finding suitable resolutions promptly.
• Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
• Developed strong rapport with customers, promoting trust and loyalty through genuine care and attention.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Bolstered customer retention by creating and offering unique discount options.
• Maintained customer records by updating personal and account information where changes occurred.

• Established strong customer relationships through excellent communication and attentive service.
• Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
• Interacted well with customers to build connections and nurture relationships.
• Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Created and designed quizzes, tests and projects to assess student knowledge.
• Designed and collated all training material and course content in accordance with the ITEC Standards
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Implemented differentiated instruction methods to accommodate diverse student learning styles, increase memory retention

• Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
• Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
• Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
• Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
• Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
• Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
• Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
• Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
• Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
• Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
• Optimized the calibration program for measuring equipment, reducing downtime due to inaccurate readings or malfunctioning instruments.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
• Reported problems and concerns to management.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Collaborated with marketing team to develop targeted promotional materials and campaigns.
• Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.