Remona Samantha Naidoo
Kempton Park,Gauteng
Summary
A dedicated professional with a strong foundation in ethical conduct and technical proficiency, excelling in customer relationship management and process optimisation tools. Demonstrates resilience under pressure and expertise in procurement procedures, ensuring seamless product knowledge and integration. Committed to inspiring motivation within teams while delivering exceptional customer service.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work history
Discount Manager (Finance and Information)
Konica Minolta Gauteng
Midrand, Gauteng
08.2007 - 06.2025
- Addressed customer issues calmly and professionally, maintaining service standards.
- Delivered excellent customer service with prompt problem resolution during installations.
- Prioritised excellent customer service, resulting in repeat business.
- Streamlined operational processes to enhance efficiency in service delivery.
- Achieved high standards of service by implementing quality control measures.
- Implemented new services in response to evolving customer requirements.
- Managed resources effectively, ensuring optimal utilisation for service delivery tasks.
- Drafted detailed technical reports outlining project progress and challenges encountered during implementation stages.
- Managed multiple projects simultaneously with out compromising on quality or deadlines.
- Assured client satisfaction with effective communication throughout the project lifecycle.
- Participated in weekly interdisciplinary meetings, sharing updates about ongoing project s and upcoming deadlines.
- Coordinated and managed departmental projects for timely deliveries and quality out comes.
- Liaised directly with clients throughout entire project lifespan from initial consultation through completion stage; maintained open lines of communication at all times.
- Explored alternative construction methods to drive down overall project costs with out compromising quality standards.
- Delivered specialist advice to junior engineers for improved project out comes.
- Reviewed credit applications , making sound decisions on approvals or rejections.
- Made eligibility decisions and approved or rejected applications after checking financial statements and credit histories.
- Reviewed and updated credit applications , ensuring accuracy at all times.
- Processed credit applications for new vendors facilitating business growth.
- Reviewed credit applications , minimising risk exposure.
- Contributed towards improving the company's overall risk profile through informed decisions about customer creditworthiness.
- Reviewed credit applications with careful scrutiny, enhancing approval accuracy.
- Handled special orders from customers, ensuring their specifications were met accurately.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Ensured timely completion of orders by effectively managing workload.
- Managed purchase orders to ensure timely delivery of goods and services.
- Expedited overdue purchase orders, improving relationships with key suppliers.
- Processed contracts, sales orders and other documentation with high degree of accuracy.
- Streamlined inventory management processes for efficient stock control .
- Managed stock control , ensured timely delivery of goods.
- Conducted regular inventory checks for stock control .
- Reduced wastage by implementing effective stock control measures.
- Managed stock control for optimised inventory levels.
- Managed stock control for efficient warehouse operations.
- Analysed sales trends for optimised stock control .
- Implemented robust sales processes, leading to improved efficiency.
- Maintained cleanliness of sales area, enhancing customer experience.
- Collaborated with sales teams to align purchasing strategies with sales targets.
- Worked collaboratively within a team to achieve collective sales goals.
- Achieved sales targets through persuasive selling techniques.
- Played an instrumental role in business growth through strategic planning and execution of sales targets.
- Collaborated closely with sales team, providing valuable insights into customer needs and preferences.
Administrative Coordinator
Sharp Faranani (Pty) Ltd
Midrand, Gauteng
01.2002 - 07.2007
- Prepared detailed reports with use of data analysis skills.
- Collaborated on project management tasks for successful outcomes.
- Cultivated a positive work environment through professional communication practices.
- Upheld stringent quality standards in document preparation and record keeping.
- Processed invoices, resulted in accurate financial records.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Responded to telephone enquiries from clients, vendors and members of public.
- Provided high-quality customer service for enhanced client satisfaction.
- Dealt with challenging customer issues, ensuring swift resolution and retaining customer loyalty.
Administrative Supervisor
Clan Group (Pty) Ltd
Edenvale, Gauteng
04.1998 - 12.2001
- Oversaw inventory control, maintaining sufficient stock levels at all times.
- Handled sensitive information confidentially to maintain privacy standards.
- Executed efficient budget management, resulting in significant savings.
- Managed daily operations, ensuring efficiency and accuracy in all tasks.
- Supervised administrative staff to ensure smooth operation of departmental activities.
- Ensured timely completion of projects by enforcing strict deadlines.
- Improved workflow by implementing new management systems.
- Client satisfaction achieved through excellent customer service skills.
- Coordinated team meetings for better staff communication.
- Streamlined office procedures to improve efficiency.
Education
Diploma of Higher Education - Accounting
Ennerdale High School
Ennerdale, Gauteng 01.1997 - 12.1997
Skills
- Ethical conduct
- Product knowledge and integration
- Technical proficiency
- Inspiring motivation
- Customer relationship management
- Process optimisation tools
- Resilience under pressure
- Procurement procedures
- Customer Service
Languages
English
Upper intermediate
Afrikaans
Elementary
Timeline
Discount Manager (Finance and Information)
Konica Minolta Gauteng
08.2007 - 06.2025
Administrative Coordinator
Sharp Faranani (Pty) Ltd
01.2002 - 07.2007
Administrative Supervisor
Clan Group (Pty) Ltd
04.1998 - 12.2001
Diploma of Higher Education - Accounting
Ennerdale High School
01.1997 - 12.1997