Remember Mphakani
IT Desktop Support Engineer
471 Tembisa,Gauteng, South Africa
Summary
IT Desktop Support Engineer with advanced knowledge of computer systems, Operating systems, software applications, remote connection systems, with ability to solve complex hardware and software issues, I have the ability to travel and work after hours when necessary. a solution-oriented and highly knowledgeable Operations and IT specialist with over 3 years of experience within the telecommunications industry, offering advanced skills to provide support to help desk personnel and technicians.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
IT Support Specialist
Maredi Technologies CC
Midrand
02.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Delivered onsite technical support for a number employees.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Documented support interactions for future reference.
IT Desktop Support Engineer
Mobax Group
Centurion
01.2020 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Worked well with team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software application.
- Provide on-site or remote technical assistance including setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
- Adding user on the domain and creation of active directory profile.
- Incidents Coordinator.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Upgrading computer memory and Hard drives (HDD– SSD drives.
- Database Assets management.
- Office 365 Administrator.
- Remote desktop assistance via team viewer and Anydesk remote support.
- Repairing laptops, crashed hard drives and upgrading RAMs.
- Onsite Laptops and Mobile Phones setup for technician and employees.
- Responsible for Onsite Printer Management and Maintenances.
- Data backups and retrievals.
End-User Technical Support
Hostpal C
Centurion
09.2021 - 09.2022
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Bit Locker recovery removal.
- Local User password removal.
- Laptop Hardware upgrade recommendations
- Check office 365 License Compliances
- Hardware and Software troubleshooting issues.
- Installation and configuration of the appropriate software and functions according to specifications.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without disrupt.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts.
Junior IT Administrator
Sizwile Funeral Solutions
North West, Britz
06.2019 - 12.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Support users in a timely manner and ensure daily operational tasks are performed efficiently.
- Install, Maintain and upgrade various software and manage monitoring of various software services and ensure availability of those resources.
- Exposure to Server Support and maintenance, configuration, security, backups and monitoring.
- Hardware, software and network support.
- Resolving general IT Issues and queries.
- Knowledge of Active Directory, Domain Controller and Office 365
End-User Service Technician Internship
Gauteng Department of Health
Johannesburg
05.2018 - 08.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Crimping cables and Installation ( Straight through Wiring code T568B).
- Adherence to a call logging process via Service desk call logging tool.
- Install, configure and support all Microsoft packages.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations
Education
No Degree - Information Technology
The Graduate Institute of South Africa
Johannesburg 11.2021 - 02.2022
No Degree - Information Technology
The Graduate Institute of South Africa
HCIA - Cloud Computing 09.2021 - 11.2022
No Degree - Information Technology
Gijima Technology People
System Support NQF Level 5 01.2019 - 06.2019
No Degree - Information Technology
The Graduate Institute of South Africa
MCSA- Microsoft Certified Solutions Assosciate 10.2018 - 12.2018
No Degree - Information Technology
The Graduate Institute of South Africa
MCP - Microsoft Certified Professionals 08.2018 - 09.2018
No Degree - Information Technology
CTU Training Solutions
Gauteng - EastRand, Boksburg 04.2018 - 06.2018
No Degree - Information Technology
Mopani TVET College
Phalaborwa, South Africa 02.2012 - 11.2014
Skills
Backup and recovery
Technical equipment inspection
XGRC Software Inspection Support
Helpdesk call support
Operating system management
Mobile device management
Hardware upgrades
Desktop support
Data recovery
Software diagnosis
Ticket support system management
User credential management
Microsoft Outlook
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Support Specialist
Maredi Technologies CC
02.2023 - Current
No Degree - Information Technology
The Graduate Institute of South Africa
11.2021 - 02.2022
End-User Technical Support
Hostpal C
09.2021 - 09.2022
No Degree - Information Technology
The Graduate Institute of South Africa
09.2021 - 11.2022
IT Desktop Support Engineer
Mobax Group
01.2020 - 01.2023
Junior IT Administrator
Sizwile Funeral Solutions
06.2019 - 12.2019
No Degree - Information Technology
Gijima Technology People
01.2019 - 06.2019
No Degree - Information Technology
The Graduate Institute of South Africa
10.2018 - 12.2018
No Degree - Information Technology
The Graduate Institute of South Africa
08.2018 - 09.2018
End-User Service Technician Internship
Gauteng Department of Health
05.2018 - 08.2018
No Degree - Information Technology
CTU Training Solutions
04.2018 - 06.2018
No Degree - Information Technology
Mopani TVET College
02.2012 - 11.2014