REMANO GINO NAIDOO
La Mercy
Summary
Dynamic and results-driven management professional with over 20 years of experience spanning logistics, customer service, and insurance operations. Proven track record in team leadership, operational efficiency, client care, and business development. Adept at managing cross-functional teams, driving strategic initiatives, and improving service delivery across high-pressure environments. Offers strong analytical, interpersonal, and communication skills, with a demonstrated ability to lead teams, streamline processes, and exceed performance targets. Brings a unique combination of corporate and entrepreneurial experience, capable of adapting to both structured and fast-paced, change-driven environments.
Overview
19
19
years of professional experience
Work History
Self-Employed Business Owner
HFG Transport
Pretoria
02.2022 - Current
- Manage end-to-end logistics operations as a freight subcontractor for Coca-Cola (2022-2023) and Aspen Logistics (2024-Present).
- Built strategic partnerships and expanded market reach, resulting in consistent contract renewals and high client satisfaction.
- Oversaw fleet management, route planning, and regulatory compliance to ensure timely and cost-effective deliveries.
- Handled financial planning, vendor negotiations, and inventory system improvements to increase profitability.
- Directed small logistics teams with a focus on performance, safety, and on-time delivery.
Commercial Team Manager
OUTsurance
Centurion
04.2017 - 02.2022
- Led a high-performing team of commercial insurance claims advisors and account managers.
- Managed daily performance metrics including customer satisfaction, claims resolution turnaround, and sales targets.
- Trained and developed staff on product knowledge, compliance, and systems use.
- Streamlined onboarding processes, coordinated with underwriters, and ensured alignment with company SLA standards.
- Implemented performance reviews and career development plans.
Personal Lines Claims Insurance Team Manager
OUTsurance
Centurion
02.2015 - 03.2017
- Oversaw the Personal Lines Claims department, supervising a team of advisors handling complex individual claims.
- Ensured fair, accurate, and efficient claims processing through quality control protocols and procedural adherence.
- Served as a point of escalation for client complaints and dispute resolution.
- Drove improvements in NPS (Net Promoter Score) and customer retention by reinforcing customer-centric practices.
- Coordinated with legal and technical teams for risk and fraud assessments.
Team Manager - Client Care
King Price Insurance
Pretoria
01.2013 - 12.2015
- Supervised client care consultants in a busy contact center environment.
- Trained team on policy management, up-selling, and client issue resolution.
- Delivered monthly reports to senior management on team KPIs, productivity, and quality assurance.
- Designed incentive programs to increase engagement and performance.
- Managed escalations, implemented customer retention strategies, and refined internal processes.
Insurance Sales Advisor
OUTsurance
Centurion
01.2006 - 09.2009
- Provided customized insurance solutions and achieved top advisor recognition.
- Built and managed a personal client portfolio.
- Supported new hires with mentorship and system training.
Education
High School Diploma -
Laudium Secondary School
Pretoria01-2003
Skills
- Performance management
- Team building
- Sales strategy
- Client relationship management
- Training and development
- Team collaboration and leadership
- Logistics management
- Vendor negotiation
Timeline
Self-Employed Business Owner
HFG Transport
02.2022 - Current
Commercial Team Manager
OUTsurance
04.2017 - 02.2022
Personal Lines Claims Insurance Team Manager
OUTsurance
02.2015 - 03.2017
Team Manager - Client Care
King Price Insurance
01.2013 - 12.2015
Insurance Sales Advisor
OUTsurance
01.2006 - 09.2009
High School Diploma -
Laudium Secondary School
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