Hi, I’m
Remalini Gangapersadh
Head Of Operations
Durban North
Summary
Results-driven operations and accounts professional with over 10 years of experience in logistics, events, and client services. Expertise in end-to-end operational management, supplier negotiations, financial oversight, and cultivating strong client relationships. Proven leader known for exceptional problem-solving abilities and a commitment to delivering seamless service execution across diverse markets in Africa. Passionate about driving efficiency and fostering collaboration to achieve organizational goals.
Overview
14
years of professional experience
Work History
M1 Logistics (Pty) Ltd (Motus | One)
Head of Operations – Africa Branch
11.2020 - Current
Job overview
- Manage full-scale end-to-end operations for transport and event logistics throughout Africa.
- Oversee procurement, negotiate with suppliers, and execute financial oversight.
- Manage client quotations, contracts, and service delivery.
- Directed workforce recruitment, payroll administration, and performance evaluation
- Enhance operational efficiency and uphold service excellence.
- Strengthened customer satisfaction by effectively addressing issues and ensuring swift resolutions.
- Coordinated with executive leadership on strategic planning initiatives focused on enhancing business growth
- Implemented detailed training initiatives for staff, fostering enhanced team performance and skill development.
- Improved operational workflows by recognizing inefficiencies and executing best practices.
- Cultivated vendor relationships, negotiating contracts for optimal value and efficiency.
Aqua Tours & Transfers
Account Executive – Conferencing Department
07.2012 - 10.2020
Job overview
- Managed large-scale conferences, guaranteeing timely fulfillment of client requirements to high standards.
- Facilitated communication between clients and suppliers.
- Provided administrative support and coordinated event planning logistics.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Aqua Tours & Transfers
Accounts Administrator & Reservations Consultant
03.2012 - 07.2016
Job overview
- Administered invoicing processes, creditor communications, and account inquiries.
- Managed reservations, guaranteeing client satisfaction.
- Guided onboarding process for new staff within accounts and reservations department
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
- Consistently met deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks.
Amusement Warehouse
Stock Controller
08.2011 - 02.2012
Job overview
- Managed inventory, repairs, and stock across Durban and Johannesburg branches.
- Administered purchase orders, supplier invoices, and accounts records.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
Education
University of KwaZulu-NatalDurban, South Africa
Bachelor of Social Science from Organisational & Labour Studies
04-2008
Skills
Team leadership
References
Kim Caitano, Chief Commercial Officer, kimg@motusone.com, +27 607 895 911, Motus | One Global
Timeline
Head of Operations – Africa Branch
M1 Logistics (Pty) Ltd (Motus | One)
11.2020 - Current
Account Executive – Conferencing Department
Aqua Tours & Transfers
07.2012 - 10.2020
Accounts Administrator & Reservations Consultant
Aqua Tours & Transfers
03.2012 - 07.2016
Stock Controller
Amusement Warehouse
08.2011 - 02.2012
University of KwaZulu-Natal
Bachelor of Social Science from Organisational & Labour Studies