Summary
Overview
Work History
Education
Skills
Education - Secondary education
Additional training-courses
Other Responsibilities
References
Accomplishments
Timeline
Generic
Relebohile Radebe

Relebohile Radebe

Summary

A young driven gentleman. My background has given me the hands-on experience that would contribute positively to any organization. I dealt effectively with customers and executives at all levels on a regular basis. I have made numerous contributions to my previous employers that was beneficial to us both. My accomplishments are derived from my exceptional interpersonal and communication skills, strong attention to detail and unparalleled work ethics. I believe that knowledge is power, and I firmly believe in lifelong learning. I love challenges for they introduce growth and provides experience which allows me to further improve my abilities.

Overview

12
12
years of professional experience

Work History

Premier Customer Service Advisor

Nutun
Sandton, South Africa
05.2023 - Current
  • Resolved concerns with products or services to help with retention and improved celebrity service through Telephone, emails and Live Chat feature.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Improved first-call resolution by providing accurate information and effective problem-solving skills.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Conducted regular training sessions for new hires, facilitating their integration into the team.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Customer Service Representative

QUANTANITE (BSN Sports US Campaign)
Sandton, South Africa
7 2022 - 05.2023
  • Manage customer queries and complaints
  • Assist to process orders, Modifications, and escalate complaints across a number of communication channels.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Call Centre Agent

ISON Xeperiences
06.2021 - 07.2022
  • Answering incoming calls to provide assistance to customers in several areas, such as billing, service issues, orders, sim card activation and cancellation or attend to any sort of complaints the customer might have in regards with their device.
  • Provide technical assistance with regards to customer s cellphone devices issues.

Call Centre Agent

Altron Bytes People Solutions
01.2021 - 06.2021
  • Answering incoming calls and responding to emails from clients who have enquiries or complaints about their SASSA grant applications or payments and provide general information.
  • Processing applications for the 350 SASSA grant reconsideration or appeals.


Nedbank Retail Administrator

Nedbank Ltd
09.2017 - 04.2018
  • Capturing third party transfers from different branches to other banks as well as capturing internal transfers.
  • Managing and reconciling suspense accounts.
  • Actioning daily reports and managing club or accounts.

Business Banking Administrator

Nedbank Ltd
01.2014 - 09.2017
  • Broad ranging role processing all current and investment account activities, while drawing up VAF contracts and Letters of Guarantees for clients, balancing suspense account and action daily reports.
  • Processing of internal and external transfers on Buffalo system
  • Remove and uplift pledge status
  • Assist with Visa letters and paid in full letter.
  • Handle cancellations and re-instatement of VAF contracts while assisting with settlements, NATIS documents and finance registrations with Trans Union.
  • Activate Letter of Guarantee and assist with Vet Trust documents.

Shelf Packer

Woolworths
02.2013 - 12.2013
  • Being customer service orientated was the most important key in a retail environment, making sure products are neatly packed on shelf's and customers are given the best service at all times.

Education

Banking Certificate - Banking And Financial Support Services

MilPark Business School
04.2001 -

Skills

Strong communication and corporate presentation skills

Decision making skills

Dedicated to resolving a case/query by customer or company SLA time

Strong background in a broad range of paying attention to detail

Client service orientated

Innovative, Planning and organizing

Active Listening

De-Escalation Techniques

Complaint Handling and Customer service excellence

Education - Secondary education

Marallaneng Senior Secondary School

Matric Certificate

2012

Additional training-courses

Fire Fighter Basic Fire Fighting, level 1

Other Responsibilities

  • Stand Inn Team Leader
  • Providing guidance, instruction, direction and leadership for a purpose of achieving a key result. Ensuring that every document that leaves the business is 100% correct (Quality Assessed). Always ensuring that our suspense accounts balances and our daily reports are actioned thoroughly on a daily basis with no outstandings.
  • BB Gauteng BU EE Forum (Member), to represent employees on all related matters, as required by EE Act.

References

  • Nolukhanyo Mbaluwo,

      Team Leader Quantanite 

      (073) 316-1196

  • Nomthadazo Kholoane

      Operations Manager Nutun 

       (060) 573-7563

Accomplishments

  • Customer Service Advisor - Top Agent Charles Tyrwhitt

Timeline

Premier Customer Service Advisor

Nutun
05.2023 - Current

Call Centre Agent

ISON Xeperiences
06.2021 - 07.2022

Call Centre Agent

Altron Bytes People Solutions
01.2021 - 06.2021

Nedbank Retail Administrator

Nedbank Ltd
09.2017 - 04.2018

Business Banking Administrator

Nedbank Ltd
01.2014 - 09.2017

Shelf Packer

Woolworths
02.2013 - 12.2013

Banking Certificate - Banking And Financial Support Services

MilPark Business School
04.2001 -

Customer Service Representative

QUANTANITE (BSN Sports US Campaign)
7 2022 - 05.2023

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Relebohile Radebe