RELEBOHILE NTAMANE
Real Time Analyst
Cape Town
Summary
Real Time Analyst with five years of experience in optimizing service delivery through performance evaluation and adherence monitoring. Skilled in developing metrics, collaborating with operations teams, and generating insights for process enhancement. Proficient in report production and data trend analysis for precise forecasting. Strong analytical and communication skills in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Real Time Analyst
Santam
Tygervalley
01.2024 - Current
- Analyzed schedule adherence and provided insights to optimize staffing levels.
- Communicated updates on performance metrics to stakeholders in a timely manner.
- Provided recommendations on how to optimize operations based on findings from analysis of data sets.
Real Time Analyst
Concentrix
Cape Town
08.2023 - 12.2023
- Assisted in training new analysts on tools and reporting methodologies.
- Conducted root cause analysis to address recurring operational challenges effectively.
Workforce Real Time Analyst
Teleperformance
Cape Town
01.2020 - 02.2023
- Analyzed agent performance data to identify trends and recommend improvements.
- Created reports on operational efficiency to assist in decision-making processes.
Education
Project Management In Practice - Monitoring, Controlling And Change Management - Certificate
Alison
Online06-2021
Management Assistant - N5 - Certificate of Higher Education
College of Cape Town
Cape Town12-2015
Skills
- Data analysis
- Performance metrics
- Operational optimization
- Dashboard development
- Problem solving
- Communication
References
References available upon request.
Timeline
Real Time Analyst
Santam
01.2024 - Current
Real Time Analyst
Concentrix
08.2023 - 12.2023
Workforce Real Time Analyst
Teleperformance
01.2020 - 02.2023
Project Management In Practice - Monitoring, Controlling And Change Management - Certificate
Alison
Management Assistant - N5 - Certificate of Higher Education
College of Cape Town
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