Relebohile Mosia
Administration
Johannesburg,Gauteng
Summary
Proven leader in hospitality and education management, excelling in team collaboration and problem-solving to enhance operational efficiency and customer satisfaction. At H.Malan, spearheaded diversity initiatives and academic excellence, leveraging skills in organizational management and effective communication. Fluent in English, Sesotho, and Zulu, adept at multitasking with a strong focus on achieving results and elevating guest and student experiences. Positive and energetic professional comfortable working with minimal supervision. Results-driven Administration excels in any position or environment using solid skills and past experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.Recent graduate with foundational knowledge in Motheo Tvet college and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
House Keeper
Eezi House Keeping
CLARENS
2024.06 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Dusted picture frames and wall hangings with cloth.
Waitress Supervisor
Salty Pepper Steak House
CLARENS
2024.02 - 2024.05
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in area.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
School Administrator
H.Malan
CLARENS
2020.11 - 2022.12
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Met with parents of prospective students to discuss student needs and school offerings.
- Promoted academic excellence by collaborating with teachers on curriculum development and instructional strategies.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Led professional development initiatives for faculty members, providing opportunities for skill enhancement and career advancement.
- Championed diversity initiatives within the school community to create an inclusive learning environment for all students.
- Evaluated academic programs regularly based on established benchmarks ensuring continued improvement in teaching methods.
- Established partnerships with local businesses and organizations to enhance educational opportunities available to students within the community contextually relevant ways.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Facilitated collaboration between departments for seamless interdisciplinary education experiences for students.
- Coordinated extracurricular activities that promoted student growth in academics, arts, athletics, and leadership skills outside of the classroom setting.
- Developed and implemented plans to minimize misbehavior and maximize learning in school of many naughty students.
Education
DIPLOMA - Public Management
Oxbridge Academy
ONLINE 2024.12 - Current
Diploma - Human Resource Management
Motheo Tvet College
Bloemfontein, South Africa 2019.06 - 2020.07
High School Diploma -
Ntsu Secondary School
Bethlehem, South Africa 2016.12 - 2016.12
Skills
Excellent Communication
Accomplishments
- Worked 4 overtime hours during the holiday season at the request of management.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Batho pele principles.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Cashier for exceeding company goals and expectations for 2 months.
Languages
sesotho
Bilingual or Proficient (C2)
English
Advanced (C1)
zulu
Upper intermediate (B2)
Certification
Public sector education and training Training - 1 week
Interests
Music
Reading books
Timeline
DIPLOMA - Public Management
Oxbridge Academy
2024.12 - Current
House Keeper
Eezi House Keeping
2024.06 - Current
Waitress Supervisor
Salty Pepper Steak House
2024.02 - 2024.05
School Administrator
H.Malan
2020.11 - 2022.12
Public sector education and training Training - 1 week
2020-03
Diploma - Human Resource Management
Motheo Tvet College
2019.06 - 2020.07
High School Diploma -
Ntsu Secondary School
2016.12 - 2016.12
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