Relebohile Mokiti
Office Administrator
Johannesburg,GP
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Miko&Anna Style Consulted
Sumaya
01.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided constructive feedback on new merchandise arrivals, contributing to better buying decisions by management.
Used Car Sales Consultant
Terence Akonjock
01.2020 - 03.2022
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Organized and managed test drives for potential buyers to facilitate informed decision making.
- Worked closely with the sales team to develop strategies for increasing market share and reaching broader demographics.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
Mmidi Occupational Health Services
Preciuos Lechesa
05.2018 - 12.2018
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
Higher Certificate - Office Administration
Rosebank Collage
Johannesburg, South Africa 04.2001 -
Skills
Patient Relations
Paperwork coordination
Mail Management
Upselling
Sales Development
Social Media Marketing
Sales strategy development
Data Entry
Timeline
Miko&Anna Style Consulted
Sumaya
01.2023 - Current
Used Car Sales Consultant
Terence Akonjock
01.2020 - 03.2022
Mmidi Occupational Health Services
Preciuos Lechesa
05.2018 - 12.2018
Higher Certificate - Office Administration
Rosebank Collage
04.2001 -