Relebohile Moeketsi
Rustenburg
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
PSG Wealth Insure
Potchefstroom, South Africa
09.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Debt Collector
VERICRED COLLECTIONS
06.2020 - 03.2022
- Telecommunication services through incoming calls
- Client data capturing
- Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and responsibility
- Collecting debts from individuals
- Assisting stakeholders on enquiries
- And reaching sales target performance both daily and monthly, monitoring of client's accounts and attention to detailed analysis
- And Updating database
Sales Associate
MR PRICE HOME
12.2019 - 01.2020
- One of the responsibilities I had as a Sales Associate or Retail Sales Associate was to assist consumers in terms of the purchasing process
- This included greeting customers when they enter the store, helping customers navigate specific products or showing them how to use them and ringing up customer purchases on the POS register
Education
RE 5 - Certificate
MOONSTONE BUSINESS SCHOOL
Bachelor of Applied Arts - Development and Management
NORTHWEST UNIVERSITY
Potchefstroom05-2021
Skills
- MARKETING
- FINANCE
- LENDING
- PRODUCTS
- SALES
- TARGET
- BANKING
- FINANCIAL EDUCATION
- CUSTOMER COMPLAINTS
- QUALITY STANDARDS
- PERSONAL FINANCE
- CUSTOMER SERVICE
- HOUSE KEEPING
- RETAIL
Languages
English
Personal Information
- Date of Birth: 12/20/95
- Nationality: South Africa
References
- Lucky Pietersen, PSG Wealth Insure, 078 347 3129
- Joconia Molokela, Vericred Collections, 071 040 7795
- Lerato Dlamini, Mr Price Home-Manager, 0798128398
Aboutme - Qualifications
- BA in Development and Management
- RE5 certificate
- COB in short-term personal lines
Timeline
Receptionist Administrator
PSG Wealth Insure
09.2022 - Current
Debt Collector
VERICRED COLLECTIONS
06.2020 - 03.2022
Sales Associate
MR PRICE HOME
12.2019 - 01.2020
RE 5 - Certificate
MOONSTONE BUSINESS SCHOOL
Bachelor of Applied Arts - Development and Management
NORTHWEST UNIVERSITY