Relebohile Makhausela

• Provide pharmaceutical care services within scope of practice.
• Perform day-to-day dispensary administration according to company’s Standard Operating Procedure.
• Provide a high standard of customer

service and care.

• Practice efficient stock control, administration, stock taking and monthly cycle counts.
• Switching to generics as per relevant SOP's, GPP and scheme rules including repacking of medicine, accurate capturing of scripts and picking of medication.
• Provision of general health advice under supervision of a responsible pharmacist.
• High standard of housekeeping & Adhoc merchandise display.
• Assisting with incoming calls from customers and patients.
• Interacting with medical aids where necessary e.g Authorisation of chronic medication, claiming queries etc.

• Promoting of products.
• Achieved sales targets consistently by implementing effective sales strategies and techniques.
• Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
• Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.
• Enhanced product knowledge to provide accurate information to customers, attending training sessions and staying up-to-date on industry trends.
• Increased customer satisfaction by addressing and resolving client concerns promptly and professionally.

• Handled high volume of incoming calls.
• Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
• Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
• Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.