Relebogile Catherine Ndebele
Protea Glen ExT 40
Summary
Motivated professional demonstrating strengths in customer engagement and conflict resolution. Adapts to dynamic environments by employing strong communication and time-management skills. Committed to delivering exceptional service and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Revenue Agent
City of Tshwane
Pretoria
05.2018 - Current
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
- Adhered to company data collection processes to verify data integrity and reduce risk of data loss.
- Resolved complaints and disputes with diplomacy, maintaining the company's reputation for exceptional customer service.
- Coordinated with other departments to resolve customer issues promptly, improving overall service efficiency.
- Successfully handled disputes between employees and customers, using excellent problem-solving abilities to remove complaints to satisfy both parties.
- Liaised with underwriters to discuss and resolve any issues with applications or customer policies.
Education
Bachelar Degree - Theology
Team Impact Christian University
Germiston, Gauteng2026
Matric Certificate - Commerce
Nghunghunyani High School
Soweto, Gauteng2000
Skills
- Customer service
- Negotiation skills
- Microsoft Excel
- Communication skills
- Time-management
- Computer literacy
Timeline
Revenue Agent
City of Tshwane
05.2018 - Current
Bachelar Degree - Theology
Team Impact Christian University
Matric Certificate - Commerce
Nghunghunyani High School