Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Rejoyce Ngcobo

Retail
Springs
Rejoyce Ngcobo

Summary

Results-driven store manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for stores.


Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
years of professional experience
3
years of post-secondary education

Work History

Rage Distribution
Gauteng/Limpopo/Mpumalanga /eastern cape

Area Manager

Job overview

  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 100%
  • Drove revenues and team morale by developing and deploying sales contests.
  • Transformed underperforming teams into productive, profitable teams.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Resolved conflicts promptly to promote positive environment for customers.

Jam Clothing(footwear)
alberton

Store Manager
11.2019 - Current

Job overview

  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Rage Distribution
Benoni(Lake side mall)

Store Manager
02.2006 - Current

Job overview

  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Crazy Store
Boskburg

Store Manager
06.2017 - 09.2019

Job overview

  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.

Rage Distribution
Gauteng

Area Manager
02.2011 - 06.2017

Job overview

  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Built positive and productive relationships with store and field leadership.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Optimized team performance with newly implemented sales and merchandising procedures.

United Merchant (clothing)(foot Wear)
Guateng

Area Manager
06.2015 - 05.2017

Job overview

  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Managed inventory and reduced shrinkage by 0% through detailed monitoring of daily operations and stock.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 0%.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Built positive and productive relationships with store and field leadership.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Opening of new stores,closing down stores and also conduct interviews.
  • Foot wear was Fila ,Soviet,Tommy,Power,North star

Rage Distriboution
Gauteng/Limpopo/Mpumalanga/Eastern cape

Auditor
02.2011 - 03.2013

Job overview

  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Assessed internal control risks of network through information system audits.
  • Communicated with auditees staff to obtain necessary information for audits.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.

Rage Distribution
Gauteng/Limpopo/Mpumalanga

Visual Merchandiser
06.2009 - 03.2011

Job overview

  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
  • Created visual displays to highlight new and featured products.
  • Opening new stores,closing down stores and training staff

Underground Shoes(footwear)
brakpan(carnival mall)

Store Manager
02.2006 - 05.2010

Job overview

  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Make sure that brand are not mixed up example Nike together,gym shoes,Adidas together
  • Footwear was Soviet ,Tommy,FILA, sketchers,Nike,Adidas,puma,power,Hitec,All star and Superga

Education

St Thomas College
Burgersfort(Limpopo)

High School Diploma
01.2003 - 01.2004

University Overview

Ubuhle
Hillfox (Gauteng)

Certificate from NQL LEVEL 4
01.2021 - 07.2023

University Overview

Skills

Customer Relations

undefined

Additional Information

Additional Information

Am very determined person and obvious for new opportunities and challenges to grow,i have started with retail at the young age i love it. I'm motivated analytical,creative encouraged and friendly.

Motivations comes naturally to me and i,ve always been self-starter.

Very reliable,flexible,hard working and confident.



My greatest strength is my ability to excel in highly pressurized situation have found creative ways to keep calm when working under pressure,very good in time management innovative thinker also determined in reaching target or given task that must be done within a time frame.



My greatest person accomplishment was while was working for united merchants, was able to increase the success rate of their marketing department and company's profit,when i was first started the team in the department struggled to hit the quarterly goals.





Timeline

Ubuhle
Certificate from NQL LEVEL 4
01.2021 - 07.2023
Store Manager
Jam Clothing(footwear)
11.2019 - Current
Store Manager
Crazy Store
06.2017 - 09.2019
Area Manager
United Merchant (clothing)(foot Wear)
06.2015 - 05.2017
Area Manager
Rage Distribution
02.2011 - 06.2017
Auditor
Rage Distriboution
02.2011 - 03.2013
Visual Merchandiser
Rage Distribution
06.2009 - 03.2011
Store Manager
Rage Distribution
02.2006 - Current
Store Manager
Underground Shoes(footwear)
02.2006 - 05.2010
St Thomas College
High School Diploma
01.2003 - 01.2004
Area Manager
Rage Distribution

Similar Profiles

  • LERATO RAKOELE

    LERATO RAKOELELERATO RAKOELE

    Shop Assistant at Rage DistributionShop Assistant at Rage Distribution

    View Profile
  • Mofeng Mokoena

    Mofeng MokoenaMofeng Mokoena

    Manager at Rage DistributionManager at Rage Distribution

    View Profile
  • Ava Bloomfield

    Ava BloomfieldAva Bloomfield

    Volunteer at Rage Volleyball ClubVolunteer at Rage Volleyball Club

    View Profile
Rejoyce NgcoboRetail