Rejoice R Hweta
Financial Analyst
Johannesburg
Summary
Highly organised and detail-oriented team player with exceptional ability to manage multiple projects with accuracy. Skilled in team building, leading and motivating, as well as in customer relations and relationship-building. A problem-solver with strong analytical skills and the ability to make independent decisions using sound judgment to contribute to company success. Committed to enhancing employee engagement and performance through training, monitoring, and morale-building initiatives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Shift Manager
Innscor Africa Bakers Inn
Harare
10.2015 - 04.2016
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximise team performance.
- Managed over 150 customer calls per day.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
Store Front End and Public Relations Manager
Hatfield Spar
Harare
03.2010 - 09.2015
- Raised brand awareness through consistent marketing efforts and product campaign launches which helped increase sales by 10%.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Conducted market analysis and monitored competitive activity.
- Wrote press materials and delivered presentations to media representatives.
- Managed internal, external and crisis communications.
- Cross-trained existing employees to maximise team agility and performance.
- Maintained professional, organised, and safe environment for employees and patrons.
Marketing Executive
Colourworks International
Johannesburg
05.2009 - 12.2009
- Oversaw 15-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Engaged, informed and supported staff on media and marketing outcomes.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Completed quarterly forecasting and monthly financial reviews.
- Developed innovative and targeted collateral to support overall branding objectives.
- Planned and executed events and marketing programs to increase qualified leads.
Education
Certificate - Accounting
Chartered Institute of Management Accountants
United Kingdom 03.2022 - Current
Bachelor of Commerce - Marketing Management
Midlands State University
Gweru, Zimbabwe 03.2002 - 03.2006
Skills
Accurate money handling
Timeline
Certificate - Accounting
Chartered Institute of Management Accountants
03.2022 - Current
Shift Manager
Innscor Africa Bakers Inn
10.2015 - 04.2016
Store Front End and Public Relations Manager
Hatfield Spar
03.2010 - 09.2015
Marketing Executive
Colourworks International
05.2009 - 12.2009
Bachelor of Commerce - Marketing Management
Midlands State University
03.2002 - 03.2006
Hobbies
- Team sports such as volleyball
- Volunteer work
- Technology
Hobbies
- Team sports such as volleyball
- Volunteer work
- Technology
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