Rejay Gangaram Lalloo
PGA Professional
Durban,KZN
Summary
Enterprising Golf Professional. successful in leading every facet of new and ongoing golf business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Retail Manager
Global Golf
11.2025 - Current
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Golf Operations Manager
Avalanche Trading Group
12.2022 - 10.2024
- Maintained accurate financial records for all golf operations transactions, ensuring budget compliance and fiscal responsibility throughout the year.
- Managed inventory control to ensure adequate stock levels, minimizing losses due to waste or theft.
- Contributed to a positive work environment by fostering open communication and collaboration among team members, leading to increased employee satisfaction and retention.
- Developed a successful marketing plan for the golf facility, resulting in increased membership sales and event bookings.
- Ensured proper maintenance of equipment and facilities by coordinating necessary repairs or replacements as needed.
- Oversaw pro shop operations, maximizing sales revenue through effective merchandising techniques and product selection.
- Collaborated with greenskeeping team to maintain high-quality course conditions throughout the season.
- Coordinated successful tournaments and events, ensuring seamless execution from planning stages to completion.
- Updated policies and procedures manuals as needed to ensure clear communication of expectations among team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Golf Professional
Prince's Grant Golf Club
12.2019 - 11.2022
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Conducted private lessons focusing on individual player development and improvement.
- Streamlined tee-time reservation process by implementing an online booking system, reducing wait times and increasing customer satisfaction.
- Assisted manager with making purchases for club pro shop.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
Education
PGA Diploma - Golf Management
PGA of South Africa
Johannesburg, South Africa 04.2001 -
High School Diploma -
Northwood School
Durban, South Africa 04.2001 -
Skills
Sales analysis
Operations management
Inventory control
Staff management
Budget planning
Store operations
Staff training and development
Sales and marketing
Golf course management
Tournament operations
Golf rules expertise
Class A PGA member
Handicap system management
Golf instruction expertise
Club fitting proficiency
Timeline
Retail Manager
Global Golf
11.2025 - Current
Golf Operations Manager
Avalanche Trading Group
12.2022 - 10.2024
Assistant Golf Professional
Prince's Grant Golf Club
12.2019 - 11.2022
PGA Diploma - Golf Management
PGA of South Africa
04.2001 -
High School Diploma -
Northwood School
04.2001 -