Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reitumetse Gomolemo

Johannesburg

Summary

Focused technical engineer with demonstrated skills in network troubleshooting and operating systems. Proven ability to enhance client payment solutions through strategic implementations and continuous process improvements.

Overview

6
6
years of professional experience

Work History

PRE-PREP TECHNICAL LEAD

Adumo
10.2024 - Current
  • Managed the configuration of IP addresses on devices to ensure network connectivity and compliance with configuration protocols.
  • Updated devices with the latest secure firmware and installed essential applications, upholding PCI DSS standards.
  • Executed the integration of new standalone devices for merchants, contributing to the enhancement of client payment solutions through On Demand Services (ODS).
  • Customized and prepared payment servers for clients, tailoring configurations to meet specific service requirements.
  • Drive continuous improvement in technical processes and team performance.
  • Collaborate with cross-functional teams to define project scopes and timelines.
  • Conduct code reviews, ensuring adherence to coding standards and best practices.
  • Troubleshoot and resolve complex technical issues in a timely manner.
  • Led the Pre-prep Team, preparing Linux servers and payment terminals for deployment while ensuring PCI DSS compliance.
  • Utilized SQL to query and analyze transaction data, ensuring data accuracy and supporting system integrity.

TECHNICAL ENGINEER

Adumo
Johannesburg
05.2021 - Current
  • Spearheaded the implementation of TIA Network+ products/services, ensuring seamless integration with client systems.
  • Collaborated with the Operations Linux team to facilitate smooth transitions and uphold system stability.
  • Crafted and managed installation scripts to streamline client setup and monthly rotation processes.
  • Orchestrated pre-configuration of deployments, enhancing system preparedness for new client onboarding.
  • Delivered hands-on installation support to technicians, overseeing server setups and service verifications.
  • Engaged in the incubation of new clients/services, monitoring for performance issues and troubleshooting as needed.
  • Ensured the reliability, performance, and security of deployments, conforming to industry best practices and standards.
  • Updated hardware with the latest secure firmware and installed necessary applications to maintain security standards.
  • Provided expert troubleshooting and problem-solving for major system issues.
  • Supported field technicians with server and device replacements to minimize service interruptions.
  • Contributed to project work and service testing, aiding in the ongoing enhancement of technical solutions.
  • Demonstrated versatility by adopting a floating role, offering cross-functional support and fostering team collaboration.

IOS TECHNICIAN

Apple
01.2020 - 12.2021
  • Diagnosed and resolved software issues on iOS devices to ensure optimal functionality.
  • Conducted thorough testing and diagnostic procedures on Apple devices to identify and address technical problems.
  • Installed, updated, and upgraded software on iOS devices to enhance system performance and user experience.
  • Managed inventory, device reception, sales order entries, and stock reconciliation using Syspro, an accounting-based application, ensuring accurate tracking and processing.
  • Assessed and graded device conditions within the system to maintain quality standards.
  • Generated sales order entries in Syspro to facilitate efficient transaction processing.
  • Investigated and reconciled stock discrepancies in Syspro to maintain inventory accuracy.
  • Coordinated the movement and transfer of stock between warehouses using Syspro to optimize logistics.
  • Replaced broken or outdated hardware components with new parts to restore and improve device performance.
  • Provided technical support to Apple users, swiftly resolving hardware and software issues to minimize downtime.
  • Enhanced user experience by effectively troubleshooting and resolving software and hardware conflicts.
  • Upgraded iOS devices through testing and software enhancements, improving reliability and user satisfaction.
  • Implemented strategic part replacements to optimize device functionality and extend service life.

Education

INFORMATION TECHNOLOGY - \

MANCOSA
Johannesburg
01.2026

IT TECHNICAL SUPPORT NQF 4 -

CTU Training Solutions
Johannesburg

Skills

  • Problem-solving skills
  • Customer service excellence
  • Operating systems: iOS and Linux
  • Ticketing and management systems: Syspro
  • Network troubleshooting expertise
  • Project management proficiency
  • Software installation capabilities
  • Team leadership abilities
  • Application security knowledge
  • Web development skills
  • Team performance management

Languages

  • English
  • Afrikaans
  • Setswana

Timeline

PRE-PREP TECHNICAL LEAD

Adumo
10.2024 - Current

TECHNICAL ENGINEER

Adumo
05.2021 - Current

IOS TECHNICIAN

Apple
01.2020 - 12.2021

INFORMATION TECHNOLOGY - \

MANCOSA

IT TECHNICAL SUPPORT NQF 4 -

CTU Training Solutions

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Reitumetse Gomolemo