Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reino Swanepoel

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head of Technical

ScopServ Integrated Service
04.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Results-driven Head of Department (HOD) with a proven track record in successfully managing a team of 10 members to address day-to-day support requests and execute diverse software projects
  • Proficient in all programs offered by the company, actively bridging the gap between Sales and Projects to deliver clear and effective solutions to clients.
  • Expertise in handling KPIs, conducting monthly ticket and billing rundowns, and overseeing after-hours schedules for the team.
  • Specialized in tackling the most challenging client projects and requests.

Support Technician

TalkIP
05.2017 - 04.2018
  • Enhanced system performance by diagnosing and resolving hardware and software issues.
  • Streamlined troubleshooting processes for increased efficiency and reduced downtime.
  • Experienced Tech Support professional specializing in server management and day-to-day maintenance.
  • Proficient in overseeing Network Operation Centers (NOC) for client voice infrastructure.
  • Adept at handling client servers, troubleshooting VOIP issues, managing firewalls, and ensuring seamless network operations.
  • Demonstrated ability to swiftly resolve problems and ensure clients are online and operational.

Technical Support Engineer

MiRO Distribution
06.2014 - 06.2017
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Education

Certification - Information Technology

CTU
Gauteng

Certification - LPIC

Linux Professional Institute
Online

Skills

  • Customer Relations
  • Organization and Time Management
  • Project Management
  • Fluent in Afrikaans and English
  • Linux
  • Database Administration
  • Server Monitoring
  • Firewall Configuration
  • System Administration
  • Linux Server Management
  • Amazon Web Services
  • Python (Just Scripting and Automation of tasks and reports)
  • Cloud-based VoIP
  • Unified Communications
  • SIP Trunking
  • VoIP System Integration

Certification

  • JavaScript
  • Ansible Hands-On - DevOps
  • Linux Security
  • Docker- Hands On - DevOps
  • Terraform
  • Python

Timeline

Head of Technical

ScopServ Integrated Service
04.2018 - Current

Support Technician

TalkIP
05.2017 - 04.2018

Technical Support Engineer

MiRO Distribution
06.2014 - 06.2017

Certification - Information Technology

CTU

Certification - LPIC

Linux Professional Institute

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Reino Swanepoel