Reinhardt Reichel
Student Addiction Counsellor
Vereeniging
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Operations Manager
Project Purpose Lifestyle & Development Centre
08.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Broker Consultant
Hollard Insure
03.2015 - 08.2021
- Develop and maintain effective business relationships with the brokers to attract, develop and retain profitable business
- Establish strong broker relationships and a sound understanding of broker needs
- Interpret, communicate, and effectively explain all products and services in collaboration with all the various centers of excellence
- Process all sales transactions assigned, within the set parameters of the company thus contributing to the overall productivity of the branch
- Contribute to the growth and profitability of the branch and Hollard
- Ensure all technical aspects of administrative functions within the department is adhered to
- Enhance the image of the company through the continuous delivery and effective customer service
Business Development Analyst
Old Mutual Insure
03.2013 - 02.2015
- Defining business requirements and reporting to the relevant shareholders
- Creating a detailed business analysis, outlying problems, opportunities, and solutions
- Budgeting and Forecasting
- Monitoring of all automated reports
- Financial modelling
- Variance analysis, reporting and pricing
- Create and refine data reports in collaboration with the Business Intelligence department
- Supporting managerial roles through evidence of reporting and outlying corrective actions
Forensic Investigator
Mutual & Federal
05.2011 - 02.2013
- Provide required input to Fraud Detection Initiatives
- Conduct initiatives aligned to the departmental annual planning document
- Consult, obtain, extract & refine data partnering with the Business Intelligence department for all forensic work
- Identify and report on trends
- Conduct monitoring in respect of all automated reports
- Assist with investigations (preliminary as well as formal)
- Risk assessment identification and review
- Compiling data as well as providing structured analysis pertaining to different fraud initiatives within the organization
Broker Auditor
Mutual & Federal
05.2010 - 04.2011
- Contain cost in claims and reduce expenses
- Adherence to all service level agreements
- Improve the quality of service provided by our staff to our external customers
- Identify and report on trends
- Provide solutions to the claims handling operations, and protocols
- Constantly and consistently deliver accurate and concise audits that identify inefficiencies in claims handling and cost containment endeavors whilst providing possible solutions to rectify the deviation
- Identify financial leakages in all audits conducted
- Identifying training needs where applicable to all staff
- Development of Best Practices and the implementation thereof
Commercial Claims Negotiator
Mutual & Federal
10.2007 - 04.2010
- Processing of all commercial write-off motor claims
- Providing a high level of service to clients / brokers
- Financial effectiveness whilst calculating and authorizing claim settlements
- Collaboration within the departmental structures in conjunction with our deregistration department to ensure all documentation is provided to them timeously thus ensuring that the vehicle is correctly deregistered
Stolen & Recovered Negotiator
Mutual & Federal
06.2004 - 09.2007
- Processing of all stolen and recovered vehicles
- Expense control
- Arranging for upliftment of recovered vehicles, identification of vehicles by clients
- Providing a high level of service to clients / brokers
- Financial effectiveness by processing of tac invoices pertaining to the salvage from clients / third party suppliers and salvage bonds
- Collaboration within the departmental structures in conjunction with our deregistration department to ensure all documentation is provided to them timeously thus ensuring that the vehicle is correctly deregistered
Education
Matric - Grade 12
Hoërskool Alberton
Certificate of Proficiency (COP) - undefined
IISA
Certificate - Accounts Payable AP1
Institute of Credit Management of South Africa
Online 04.2001 -
Skills
Operations management
Personal Information
- Date of Birth: 09/06/83
- Gender: Male
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
Coursework
- Introduction to Business Information
- Introduction to economic and management environment
- Business management
- End user computing
- Advanced excel
- Negotiating skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Project Purpose Lifestyle & Development Centre
08.2024 - Current
Broker Consultant
Hollard Insure
03.2015 - 08.2021
Business Development Analyst
Old Mutual Insure
03.2013 - 02.2015
Forensic Investigator
Mutual & Federal
05.2011 - 02.2013
Broker Auditor
Mutual & Federal
05.2010 - 04.2011
Commercial Claims Negotiator
Mutual & Federal
10.2007 - 04.2010
Stolen & Recovered Negotiator
Mutual & Federal
06.2004 - 09.2007
Certificate - Accounts Payable AP1
Institute of Credit Management of South Africa
04.2001 -
Certificate of Proficiency (COP) - undefined
IISA
Matric - Grade 12
Hoërskool Alberton
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