Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Reinhardt  Coetzee

Reinhardt Coetzee

Senior Software Engineer
Johannesburg

Summary

Seasoned software engineer with 9+ years of experience, proficient in multiple programming languages. Leverages strong communication, analytical, and problem-solving skills to collaborate effectively. Passionate about creating impactful user-centric solutions. Seeks a challenging software engineering position to contribute expertise and innovative thinking to collaborative projects.

Overview

9
9
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Lead Developer

DataWarior
03.2022 - 01.2024
  • Developed 4Tress - Frontend, backend and infrastructure on Azure for Xtracti.
  • Developed MRB Secure's CRM app, ticketing system, work order management system, sales management system, and SoD reports for the technical team, as well as daily meeting reports.
  • Managed all system administration tasks.
  • Developed advanced Acronis reporting tool with Python scripting.
  • Automated reporting using Zendesk API and posting it to MS Teams channels per client.
  • Mirrored Zendesk support tickets on MS Teams Planner via SharePoint using flows.
  • Created a backup report server with scheduled reports for clients.

Technical Team Leader/Developer/Senior Engineer/System Administrator

MRBSecure
03.2018 - 09.2022
  • Supervised technical team for optimal productivity.
  • Managed daily reports and addressed issues requiring follow-up.
  • Managed ticketing projects for new system rollouts.
  • Provided technical information to potential clients.
  • Prioritized technical tickets for the team.
  • Scanned daily reports for customer issues.
  • Ensured resolution of previous day's issues.
  • Performed installations, repairs, proof-of-concepts, customer queries, and change management.
  • Managed restorations, service requests, customer complaints, and backup failures.
  • Continuously updated technical knowledge and skills in company products (software, hardware, and services).
  • Created backup report server with scheduled reports for clients.

StorageCraft Engineer

MRBSecure
07.2017 - 01.2018
  • Provided remote support, managed and monitored assigned backup clients.
  • Billed clients for serviced systems.
  • Performed file and full DR restores, with billing based on predefined hourly rates.
  • Managed Image Manager (StorageCraft) offsite to ensure client data remained workable and restorable.
  • Installed and implemented backup software on POC clients after NAS device installation.
  • Deployed systems to increase productivity.
  • Monitored backups and identified potential faults.
  • Provided technical sales support and assistance for Avira implementation, including installation, deployment, and troubleshooting.
  • Created virtual machines and domains to test and configure new Avira products, delivering high-quality customer support.

Sales Consultant and Remote Support

Intact Security
02.2015 - 03.2017
  • Selling Bitdefender Anti-Virus
  • Achieve monthly set targets
  • Responsible for first level remote support for the Bitdefender brand
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Created detailed sales presentations to communicate product features and market data.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Education

Networking Technologies N+ -

Damelin
Krugersdorp
04.2001 -

PC Technologies A+ -

Damelin
Krugersdorp
04.2001 -

High School Diploma -

High Technical School N Diedericks
Krugersdorp
04.2001 -

Skills

Software Development

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Accomplishments

Google Foo-Bar Challenge:

  • Successfully completed the Google Foo-Bar Challenge, showcasing problem-solving skills and algorithmic proficiency.

MRBSecure CRM System and Ticket Automation:

  • Developed a comprehensive CRM system for MRBSecure, featuring an integrated ticket system with automated reporting at the start of the day.
  • Achieved significant efficiency gains, reducing the start-of-day process from a 4-hour task for three senior resources to a 15-minute operation for a single mid-level engineer.

Enhanced Acronis Report for Major Client:

  • Engineered an Enhanced Acronis report tailored to the specific needs of MRBSecure's largest customer.
  • Integrated the report seamlessly into the ticket system, streamlining the start-of-day process and optimizing resource utilization.

DataWarrior's 4tress Solution:

  • Architected and developed the 4tress solution for DataWarrior, providing enhanced reporting capabilities for MSPs and large clients.
  • Enabled clients to monitor workloads across multiple Acronis Data Centers through a unified dashboard, enhancing visibility.
  • Implemented containerization on Linux servers with a focus on security, ensuring a robust and scalable infrastructure.

Intact Security:

  • Created a auto dialer that shows all relevant information without searching for it in order to boost my own sales performance and then got adopted by the entire sales force - Java and excel

Certification

Redis Certified Engineer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Lead Developer

DataWarior
03.2022 - 01.2024

Redis Certified Engineer

01-2021

Acronis Certified API developer

02-2019

Acronis Certified Engineer

01-2019

Technical Team Leader/Developer/Senior Engineer/System Administrator

MRBSecure
03.2018 - 09.2022

StorageCraft Engineer

MRBSecure
07.2017 - 01.2018

Avira Certified Engineer

06-2017

StorageCraft Certified Engineer

04-2017

Veeam VTSP

01-2017

Bitdefender Certified Engineer

03-2016

Sales Consultant and Remote Support

Intact Security
02.2015 - 03.2017

Networking Technologies N+ -

Damelin
04.2001 -

PC Technologies A+ -

Damelin
04.2001 -

High School Diploma -

High Technical School N Diedericks
04.2001 -
Reinhardt CoetzeeSenior Software Engineer