Reinhardt Coetzee
Senior Software Engineer
Johannesburg
Summary
Seasoned software engineer with 9+ years of experience, proficient in multiple programming languages. Leverages strong communication, analytical, and problem-solving skills to collaborate effectively. Passionate about creating impactful user-centric solutions. Seeks a challenging software engineering position to contribute expertise and innovative thinking to collaborative projects.
Overview
9
9
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Lead Developer
DataWarior
03.2022 - 01.2024
- Developed 4Tress - Frontend, backend and infrastructure on Azure for Xtracti.
- Developed MRB Secure's CRM app, ticketing system, work order management system, sales management system, and SoD reports for the technical team, as well as daily meeting reports.
- Managed all system administration tasks.
- Developed advanced Acronis reporting tool with Python scripting.
- Automated reporting using Zendesk API and posting it to MS Teams channels per client.
- Mirrored Zendesk support tickets on MS Teams Planner via SharePoint using flows.
- Created a backup report server with scheduled reports for clients.
Technical Team Leader/Developer/Senior Engineer/System Administrator
MRBSecure
03.2018 - 09.2022
- Supervised technical team for optimal productivity.
- Managed daily reports and addressed issues requiring follow-up.
- Managed ticketing projects for new system rollouts.
- Provided technical information to potential clients.
- Prioritized technical tickets for the team.
- Scanned daily reports for customer issues.
- Ensured resolution of previous day's issues.
- Performed installations, repairs, proof-of-concepts, customer queries, and change management.
- Managed restorations, service requests, customer complaints, and backup failures.
- Continuously updated technical knowledge and skills in company products (software, hardware, and services).
- Created backup report server with scheduled reports for clients.
StorageCraft Engineer
MRBSecure
07.2017 - 01.2018
- Provided remote support, managed and monitored assigned backup clients.
- Billed clients for serviced systems.
- Performed file and full DR restores, with billing based on predefined hourly rates.
- Managed Image Manager (StorageCraft) offsite to ensure client data remained workable and restorable.
- Installed and implemented backup software on POC clients after NAS device installation.
- Deployed systems to increase productivity.
- Monitored backups and identified potential faults.
- Provided technical sales support and assistance for Avira implementation, including installation, deployment, and troubleshooting.
- Created virtual machines and domains to test and configure new Avira products, delivering high-quality customer support.
Sales Consultant and Remote Support
Intact Security
02.2015 - 03.2017
- Selling Bitdefender Anti-Virus
- Achieve monthly set targets
- Responsible for first level remote support for the Bitdefender brand
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Networking Technologies N+ -
Damelin
Krugersdorp 04.2001 -
PC Technologies A+ -
Damelin
Krugersdorp 04.2001 -
High School Diploma -
High Technical School N Diedericks
Krugersdorp 04.2001 -
Skills
Software Development
UX Design
Performance Optimization
Technical Support
API Development
Web Application Development
Web Security
Software Architecture Design
Virtualization
Advanced Coding
Version Control Management
Project Management
Security Best Practices
Hardware and Software Installation
Service-Oriented Architecture
Product Development
Predictive Data Modeling
Code Review Management
Knowledge Transfer Management
Accomplishments
Google Foo-Bar Challenge:
- Successfully completed the Google Foo-Bar Challenge, showcasing problem-solving skills and algorithmic proficiency.
MRBSecure CRM System and Ticket Automation:
- Developed a comprehensive CRM system for MRBSecure, featuring an integrated ticket system with automated reporting at the start of the day.
- Achieved significant efficiency gains, reducing the start-of-day process from a 4-hour task for three senior resources to a 15-minute operation for a single mid-level engineer.
Enhanced Acronis Report for Major Client:
- Engineered an Enhanced Acronis report tailored to the specific needs of MRBSecure's largest customer.
- Integrated the report seamlessly into the ticket system, streamlining the start-of-day process and optimizing resource utilization.
DataWarrior's 4tress Solution:
- Architected and developed the 4tress solution for DataWarrior, providing enhanced reporting capabilities for MSPs and large clients.
- Enabled clients to monitor workloads across multiple Acronis Data Centers through a unified dashboard, enhancing visibility.
- Implemented containerization on Linux servers with a focus on security, ensuring a robust and scalable infrastructure.
Intact Security:
- Created a auto dialer that shows all relevant information without searching for it in order to boost my own sales performance and then got adopted by the entire sales force - Java and excel
Certification
Redis Certified Engineer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Lead Developer
DataWarior
03.2022 - 01.2024
Redis Certified Engineer
01-2021
Acronis Certified API developer
02-2019
Acronis Certified Engineer
01-2019
Technical Team Leader/Developer/Senior Engineer/System Administrator
MRBSecure
03.2018 - 09.2022
StorageCraft Engineer
MRBSecure
07.2017 - 01.2018
Avira Certified Engineer
06-2017
StorageCraft Certified Engineer
04-2017
Veeam VTSP
01-2017
Bitdefender Certified Engineer
03-2016
Sales Consultant and Remote Support
Intact Security
02.2015 - 03.2017
Networking Technologies N+ -
Damelin
04.2001 -
PC Technologies A+ -
Damelin
04.2001 -
High School Diploma -
High Technical School N Diedericks
04.2001 -