Reinard Wessels

• Build long term relationships with surgeon as well as other personal such as pharmacy manager, stock controller, scrub nurse, etc.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Monitored budgeting, forecasting, expenditures and performance for accounts.

• Maintain, grow and service all current accounts.
• Grow the territory via the onboarding of new accounts at different hospitals.
• Sales and Marketing of all products in the designated range.
• Attending theatre cases to learn and develop and to apply this learning in a theatre
environment and when ready give technical support in the operating theatre when required.
• Develop knowledge of how to conduct customer calls to drive business growth.
• Acquire the skill to lead the development of existing and new accounts.
• Plan and co-ordinate sales calls and strategies.
• Ongoing training of surgeons, registrars and theatre staff.

Job requirements

• Worked closely with Physiotherapists to maintain optimum levels of communication for the effective and efficient completion of patient rehabilitation.
• Developing and implementing SOP for the practice.
• Marketing and growing client base by using good relationships with Physiotherapist and other Biokineticists in the area.
• Continues learning of new techniques to provide the best possible service for patients.
• Following up on patients and monitoring their progress.
• Post surgery rehabilitation, Includes: Orthopedic surgery, especially knee, hip, lumbar and shoulder ; Cardiac such as stents, pacemaker and bypass surgery.
• Rehabilitation of neurological and cerebral damage such as strokes and mentally impaired patients.
• Patient education: Explaining the findings after an evaluation so that the patient has a better understanding of their medical condition, improving patient trust and confidence in us.

Job requirements

• Rehabilitating post operative patients, this included orthopedic and cardiac patients.
• Prescribed preventative exercise programs to prevent a high risk injury.
• Marketing of special rehabilitation classes for the elderly.
• Maintaining good relationship with Doctors that refer patients to us by means of personal visits and updating them on their patients progress.
• Traveling to different cities to do vitality fitness assessments.
• Focused on communication with patients to improve their understanding.
• Used multilingual expertise to improve communication skills resulting in positive customer feedback.