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REIHANA SULIMAN

QUALITY MANAGER
Roodepoort
REIHANA SULIMAN

Summary

Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.

Experienced with quality management processes and methodologies. Utilizes comprehensive quality control techniques to enhance product standards and ensure compliance. Strong understanding of team leadership and continuous improvement strategies.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

37
years of professional experience
1992
years of post-secondary education

Work History

Separation Scientific SA (Pty) Ltd

Quality Manager
10.2023 - Current

Job overview

  • IS0 13485 Implementation and IS0 9001 maintained.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Drove efficiency improvements in the QMS through consistent procedure reviews and necessary updates.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • By implementing SOPs, drove process standardization to achieve greater efficiency and fewer deviations.
  • Resolved quality issues by thoroughly evaluating problems and conducting necessary assessments.
  • Engaged with suppliers to enhance the quality of raw materials consistently.
  • Conducted investigations into root causes of product failures, implementing necessary corrective actions.
  • Ensured consistent compliance through meticulous audits aligned with industry standards and regulations.
  • Minimized waste while implementing revenue growth strategies to meet sales targets.
  • Defined employee performance objectives and delivered strategic feedback to meet those expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Implemented quality assurance methodologies throughout all development phases.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
  • Implemented risk management framework to proactively address potential quality issues before they affected production.
  • Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
  • Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.

AKILI LABS (PTY) LTD

Medical Laboratory Technician - Reporting into the Laboratory Manager
03.2022 - Current

Job overview

  • Reference surveys will be supplied on specific request from yourselves once a firm offer of employment is under consideration
  • Page of, (Biotechnology Company Specialising in Molecular Diagnostic Systems Development – Testing and Research Laboratory) IC COO - Reporting into the CEO, COO and CSO (Chief Scientific Officer)
  • Direct Reportees: 5 Medical Scientists, 1 Laboratory Technologist and 1 Admin Clerk
  • Key Accounts:
  • Embassies
  • Film Production companies
  • Medical Laboratories
  • Products:
  • Whole genome sequencing
  • Clinical pathology testing
  • Individualised medical testing
  • Geographical Areas responsible for:
  • South Africa
  • Zambia
  • Responsibilities: Sales and Key Account Managing, Asset and Quality control Management, Document Control
  • Supply chain and Project Management, Operational requirements, Training and upskilling requirements
  • Quality Management System IS0 13485, RISK and Health and safety officer, ensuring compliance, competency and the QMS is fully implemented and managed
  • Maintain and monitor all requirements for the Accreditation
  • Operational and project management (50%), manage Key Accounts (25%) and develop new business (25%)
  • Increase the sales of a company
  • Support the CEO in negotiations or customer relationship management
  • Responsible for effectively managing costs to support CEO in making decisions about the company's finances and investments
  • Develop business plans for capital expenditures, when necessary, on all budget aspects
  • Manage the day-to-day operations of the company or business unit or need to advise the CEO, CFO, COO, CSO on those operations
  • Monitor current projects which includes reporting status, progress updates, and identifying areas that require corrective actions
  • Responsible for managing the people side of an organisation, which includes responsibilities such as interviewing new employees, developing strategies for developing talent at all levels, and coaching organisational leaders
  • Provide management to staff and leadership to the organisation that aligns with the company’s business plan and overall strategic vision
  • Assist Executive team members in creating, growing, and building a world class, industry leading organisation
  • Drive company results from both an operational and financial perspective working closely with the CFO, CEO, CSO and Chief COO
  • Partner with the CFO to achieve favourable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting and controls
  • Set challenging and realistic goals for growth, performance, and profitability
  • Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes
  • Provide accurate and timely reports outlining the operational condition of the company
  • Spearhead the development, communication and implementation of effective growth strategies and processes
  • Work closely with Senior Management team to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company
  • Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members
  • Foster a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines (SANAS accreditation)
  • Forge strategic partnerships and relationships with Clients, Vendors, Banks, investors, and all other professional business relationships
  • Participate in the company’s road shows
  • EMPLOYMENT: Reihana is seeking alternative employment as she would like to return to the commercial side of invitro diagnostics.
  • Performed the following tests:
  • Compatibility tests and all serology testing
  • HIV, HBSag clinical laboratory science tests to detect, diagnose, monitor, and treat diseases
  • Liaised with all branch staff, Doctors and Nursing staff in Hospitals
  • Assisted with donor and patient capture and customer profiling
  • Electronically updated donors’ personal details on the system
  • Captured and checked all results of tests, input and communication to branches
  • REASON FOR LEAVING: Reihana left as she wanted to gain experience working within a sales role specialising in diagnostics.

GONDWANA ENVIRONMENTAL SOLUTIONS (PTY) LTD

Key Accounts Manager
01.2022 - 02.2022

Job overview

  • Reporting into the General Manager - Air Emission Control
  • Key Accounts:
  • Foscom
  • Assore
  • MRT (Saldana Bay)
  • Anglo American
  • Lancet
  • Ampath Laboratories
  • NHLS Laboratories
  • Pathcare Laboratories
  • Akili Laboratories
  • Roche
  • Perkin Elmer
  • Ilex
  • Netcare
  • Life
  • Mediclinic
  • Busamed
  • Products:
  • Air Monitoring Instrumentation
  • Industries:
  • Mining (Private and Provincial)
  • Hospital and Clinics
  • Pathology Laboratories
  • Retail
  • Corporate Organisations
  • Geographical Areas responsible for:
  • Johannesburg and Western Suburbs
  • Responsibilities:
  • Built and managed strong customer relationships with existing and new Clients
  • Identified new potential Clients, promoted sales, set up meetings and submitted proposals
  • Determined Customer needs, provided proficient technical advice and recommended and proposed solutions accurately
  • Drafted quotations and solutions based on the needs of the Client and Business’s costing and pricing policies
  • Met monthly, quarterly and yearly sales targets
  • Achieved sales, revenues and profitability targets within the allocated Client base or area as defined by the Company
  • Developed and implemented strategic sales plans in the allocated Client base or area to accommodate Company objectives, targets, and budgets
  • Delivered sales presentations and displays or demonstrated products to Clients, by using samples or catalogues while emphasising saleable features
  • Attended trade shows and product launches as scheduled by the Company
  • Drove and strategized sales plans for short- and long-term objectives
  • Solved technical queries on products, with Customers either telephonically or on-site
  • REASON FOR LEAVING: Reihana left as she was employed by Gondwana on a low basic and a high commission basis, selling a new product developed to monitor air quality during the Covid pandemic
  • As the pandemic situation appeared to be improving, the need for the product diminished and the capacity for making commission did not materialise.

CRATOS LIFE (PTY) LTD, OF DISCOVERY LIFE

REPRESENTATIVE, Insurance Broker
11.2020 - 12.2021

Job overview

LIBERTY HOLDINGS LIMITED

Financial Internal Advisor, the Branch Manager
01.2020 - 10.2020

Job overview

  • Prospected new business opportunities in the selected segments and explored business expansion opportunities with existing clients
  • Contributed to the enablement of a universal services organisation by identifying other relevant opportunities and leads and advised relevant business partners accordingly I.E
  • GAP Cover to Corporates
  • Analysed and assessed Clients' current and future financial and estate planning needs
  • Developed appropriate proposals in line with customer requirements and in line with suite of existing solutions such as prepared quotes, issued and amended quotes, recorded advice, fulfilled contract and requirement management
  • Applied product and service knowledge to meet Client needs
  • This included providing financial and estate planning advice to Clients as well as the packaging, structuring and tailoring of financial solutions to secure profitable business in the identified market segment
  • Established and built strong relationships with staff within the network in order to maximise business opportunities
  • Built and maintained an internal third-party relationship network with product suppliers and distribution channels in the Group including Corporate Investment Banking, Stanlib and Liberty
  • Promoted a professional image and displayed exemplary behaviour
  • Maximised the utilisation of the internal and external network to achieve business objectives and targets
  • Maintained a visible and active presence within the network to build and expand relationships with new and potential Clients
  • Maintained relationships with existing Clients through regular follow-up calls and contact
  • This included proactive anticipation of client needs and the provision of sound financial advice that will attract and retain business and market share
  • Provided a service to Customers
  • Ensured that Client information was electronically updated and distributed to them on a proactive basis
  • Maintained regular contact with existing Customers to ensure that their needs were effectively serviced and scheduled appointments accordingly
  • Dealt with daily customer service requests, queries and complaints within the defined service level timeframes
  • Reviewed Client portfolios on an annual basis and recorded it accordingly
  • Serviced and amended policies as required
  • Remained abreast of all relevant changes within the financial advisory industry such as legislation, broader economy, trends and technology in order to apply this knowledge to the customer base
  • Adhered to risk and compliance requirements
  • REASON FOR LEAVING: Reihana left as she battled to work on a commission basis only during the Covid Pandemic period.

REIHANA SULIMAN

Financial Advisor, the Compliance Officer
10.2019 - 12.2019

Job overview

  • Prospected new business opportunities in the selected segments and explored business expansion opportunities with existing clients
  • Contributed to the enablement of a universal services organization by identifying other relevant opportunities and leads and advised relevant business partners accordingly I.E
  • GAP Cover to Corporates
  • Analysed and assessed clients' current and future financial and estate planning needs
  • Developed appropriate proposals in line with customer requirements and in line with suite of existing solutions such as prepared quote, issued and amended quote, recorded advice, fulfilled contract and requirement management)
  • Applied product and service knowledge to meet client needs
  • This included providing financial and estate planning advice to clients as well as the packaging, structuring and tailoring of financial solutions to secure profitable business in the identified market segment
  • Established and built strong relationships with staff within the network in order to maximize business opportunities
  • Built and maintained an internal third-party relationship network with product suppliers and distribution channels in the Group including Corporate Investment Banking, Stanlib and Liberty
  • Promoted a professional image and displayed exemplary behaviour
  • Maximised the utilization of the internal and external network to achieve business objectives and targets
  • Maintained a visible and active presence within the network to build and expand relationships with new and potential clients
  • Maintained relationships with existing clients through regular follow-up calls and contact
  • This includes proactive anticipation of client needs and the provision of sound financial advice that will attract and retain business and market share
  • Provided a service to customers
  • Ensured that client information was electronically updated and distributed to them on a proactive basis
  • Maintained regular contact with existing customers to ensure that their needs were effectively serviced and scheduled appointments accordingly
  • Dealt with daily customer service requests, queries and complaints within the defined service level timeframes
  • Reviewed client portfolios on an annual basis and recorded it accordingly
  • Serviced and amended policies as required
  • Remained abreast of all relevant changes within the financial advisory industry such as legislation, broader economy, trends and technology in order to apply this knowledge to own customer base
  • Adhered to risk and compliance requirements
  • REASON FOR LEAVING: Reihana left as she was headhunted to join Cratos Life.

STRYKER SOUTH AFRICA (PTY) LTD

Application Specialist, Applications Team Leader and Sales Manager
05.2019 - 09.2019

Job overview

  • Reporting into the Managing

Manufacturers of Medical Technologies

Customer Logistics Manager
02.2019 - 04.2019

Job overview

  • Reporting into the EEMEA Operations Manager based in the United Kingdom
  • Direct Reportees: Direct Reportees: Customer Services Manager, Warehouse Manager, Kits room Manager coastal and inland (Total team size: 54)
  • Responsibilities:
  • Developed and implemented the appropriate Customer Logistics strategy for South Africa
  • Identified and considered options that created breakthrough strategies and plans to create value for customers and stakeholders, using internal and external inputs to translate the vision and strategies into concrete, actionable plans that created competitive advantage
  • Provided the team with clarity on expectations and how functional goals, objectives, and activities contribute to overall global organisational strategy
  • Directed work activities, projects and teams based on a clear understanding of customer and market needs
  • Championed breakthrough solutions that support the mission, strategy and goals
  • Contributed, consulted and participated in decision making that may have had an impact on the strategical direction of the local organisation
  • Built, liaised and maintained relationships and collaborated with colleagues across functions (RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) and management while driving leverage opportunities within South Africa and across EMEA
  • Focussed on making procedural changes and new or more effective ways to accomplish tasks, achieving team goals or performing team functions
  • Implemented and maintained a culture of continuous improvement of service provided to customers
  • Optimised and transformed the Operations footprint in South Africa
  • Sought opportunities for collaboration, synergy and integration with colleagues across functions and divisions and made procedural or process suggestions for achieving team goals or performing team functions
  • Played an active role in the EMEA Operations team as we strive to implement a world-class logistics and customer support operation
  • Took ownership and participated in projects to further improve South African and overall EMEA customer logistics capabilities resulting in increased customer satisfaction, increasing efficiency, lower costs and optimised inventory levels
  • Identified and implemented process improvements and ensured that breakthrough solutions were sustained over time
  • Led or participated in cross-functional projects and the integration of operations of any relevant mergers or acquisitions
  • Ensured all compliance, SOX, FCPA and other policies and regulations were implemented, applied and followed
  • Championed change, actively share ideas and plans with team and colleagues and encouraged multiple perspectives to find new and better ways to deliver the results
  • Increased business impact by sharing expertise, promoting a free flow of information across the organisation and building collaborative networks internally and externally
  • Built positive relationships and a sense of teamwork by communicating and reinforces openness and consistency in meeting commitments
  • Ensured all Key Performance Indicators (KPIs) and financial metrics for Customer and Logistics Services were reviewed and achieved, including and not limited to On-Time-In-Full (OTIF), OTIF for Kits, Days on Hand (DOH), DOH Kits and Consignments (KC), Short Term Consignment (STC) and Turns and Remote Cycle Counting (RCC)
  • Monitored and encouraged the team to ensure high performance and actively work to reward performance and achievement of critical outcomes
  • Responsible for the operational management of the cost base of Operations and Customer Service
  • Drove cost and inventory against the budget and a strong focus on Return-on-Investment (ROI)
  • Supported standardisation and alignment of processes across EMEA to provide cost savings and improved service levels through consistent processes to drive efficiency and productivity
  • Provided business case and detailed cost justification/ROI to decision-makers to obtain resources
  • Managed the Customer Logistics Team ensuring that the best talent was sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations
  • Collaboratively worked to set meaningful performance objectives, set specific development goals, identified milestones, monitored team performance and provided appropriate feedback to keep the team on track, overcame barriers and resolved conflict
  • Actively encouraged sharing of talent, knowledge and expertise to achieve the best possible results
  • REASON FOR LEAVING: Reihana left Stryker as she had to report into two different Managers who wanted her to handle the same tasks in a different manner.

K2 MEDICAL LTD

Distributor of Medical Devices
12.2017 - 01.2019

Job overview

PERKIN ELMER (PTY) LTD

Sales Team Manager
08.2016 - 11.2017

Job overview

  • (60%) and Market Access (40%) - Reporting into the Managing Director
  • Direct Reportees: 10 Sales Representatives: 3 based in Western Cape, 1 based in Port Elizabeth,1 based in
  • East London, 1 based in Bloemfontein and 4 based in Gauteng
  • Principals:
  • Haemonetics
  • Pall Filters
  • Vernacare Pulp Disposables
  • Van Straten Wound Care
  • BK Ultrasound
  • Products:
  • Diagnostic Imaging
  • Infection Control: Pall Breathing Filters, Water Filters, IV Filters
  • Infusion Therapy
  • Haemonetics Blood Filters - Confident Filtration
  • Vernacare Macerator and Pulp Disposable Products, Infection Prevention, and Hospital Waste Management
  • Wound Drain and Autologous Blood Reinfusion Systems
  • Industries:
  • Private and Provincial Hospitals
  • Geographical Area responsible for:
  • National
  • Responsibilities:
  • Serviced existing Clients (60%) and developed new business (40%)
  • Oversaw the sales management for Medical Device Division, including:
  • Lead generation and management of company CRM system
  • Target setting, active management towards target achievement, including processes that enabled efficient sales
  • Building networks with key role players to generate sales leads
  • Marketing Team communication, including marketing event presence and presentation, planning and executing of marketing strategy and interaction with Marketing Team
  • Ensuring implementation and control of sales processes with the Sales Team
  • Managed the Sales Team and external Sales Team and provided motivation and assistance to achieve sales targets and to close pending sales
  • Acted as the primary accountable individual for the delivery of the sales objectives for the Group
  • Led weekly sales report meetings and reported on sales activities, including reporting on sales statistics
  • Approved contracts and related forms signed by Sales Representatives
  • Kept records of sales productivity
  • Worked with the Sales Team to improve performance and terminate unsatisfactory performers
  • Actively involved in recruitment and appointment of Sales Team
  • Trained new and current sales personnel on relevant processes, including overseeing team activities
  • Located or proposed potential business deals by contacting potential partners; developing, discovering and exploring opportunities
  • Drove engagement with customers through various channels (meetings, calls, proposals, conferences)
  • Conducted market trend analysis as well as sales data analysis
  • REASON FOR LEAVING: Reihana left as she was retrenched.

Regional Account Manager, the Sales Manager
08.2010 - 07.2016

Job overview

  • Private, Public, and Academic Hospitals (across all Departments e.g
  • Clinicians, Nursing Staff, Procurement and Buying Departments)
  • Private and Provincial Pathology Laboratories
  • Products:
  • Broad Spectrum Diagnostic Testing Instrumentation for Pathology Laboratories and In-Hospital for Point of Care Use
  • Prevention, Diagnosing and Treatment of Disease
  • Personalised Healthcare
  • Industries:
  • Private and Provincial Pathology Practices
  • All Private and Provincial Hospitals
  • Geographical Areas responsible for:
  • Gauteng (70%)
  • North West (10%)
  • Northern Cape (10%)
  • Free State (10%)
  • Responsibilities:
  • Serviced existing Clients (60%) and developed new business (40%)
  • Oversaw key account managing in the region for all non-key accounts
  • Assisted Key Account Managers for NHLS, Lancet, Ampath, and Pathcare in the region
  • Generated sales for a portfolio of accounts and reached sales targets
  • Identified new sales opportunities within existing accounts and oversaw up-selling and cross-selling
  • Managed and solved conflicts with customers
  • Interacted and coordinated with the Sales Team and other staff members in other departments working on the same account
  • Established budgets with the customers and managed the strategic business plan for all customers in line with focus points
  • Assisted with the project management, coordination, strategic planning, relationship management, negotiation, leadership, and innovative development of opportunities
  • Planned and facilitated workshop
  • Determined market information timeously and accurately
  • Analysed and evaluated customers’ sales achievements (day to day operational activity)
  • Ensured that the correct pricing and information was reordered on the order and cross referenced against the current pricing list
  • Ensured monthly call reports were updated timeously with all relevant information
  • Facilitated customer visits by Representatives and Debtors Departments, in accordance with company requirements
  • Recorded and followed up on back orders daily, ensuring timeous delivery of products
  • Ensured that preference of stock was given to strategic customers
  • Effectively and timeously communicated shortcomings on deliveries
  • Ensured and maintained sound relationships between sales and other departments e.g., Supply Chain, Logistics and Production in order to ensure appropriate customer service levels
  • Managed a contact matrix to ensure that all potential points of contact and influence were being serviced appropriately.

ROCHE DIAGNOSTICS LTD

Sales Account Manager
08.2007 - 07.2016

Job overview

  • Reporting into the Regional Managing Director
  • Key Accounts:
  • Academic, Private and Provincial Hospitals
  • Private and Provincial Laboratories
  • Products:
  • Prenatal Serum Screening
  • Pre-Eclampsia Screening and Down Syndrome in First Trimester
  • Non-Invasive Prenatal Screening
  • Screen babies for 21 Metabolic Disorder/ Genetic Disorders
  • Cytogenetics Clinical Instrumentation
  • Maternal Fetal Healthcare
  • Nucleic Acid Analysis and Protein Characteristics
  • Nucleic Acid Isolation
  • Industries:
  • Pathology Practices i.e
  • Lancet, Ampath, Pathcare, etc
  • Universities and Research Institutions
  • Health Technology Assessment Teams
  • Funders i.e
  • Discovery Health
  • Geographical Areas responsible for:
  • National (80%)
  • Sub-Saharan Africa (15%)
  • Mauritius (5%)
  • Responsibilities:
  • Developed new business (50%) and serviced existing Clients (50%)
  • Oversaw sales and marketing strategies and provided customer support in South Africa and SACU region
  • Prospected, developed and actively scouted for new opportunities at existing and potential new accounts
  • Worked with key decision makers and built relationships
  • Focused on solution selling to customers
  • Maintained the existing customer base and revenue by actively following the needs of the customers and providing a long-term strategy
  • Actively supported the implementation of new products and technologies
  • Ensured the territory prospect pipeline was populated with a balance of short, mid and long-term prospects sufficient for the continuous attainment of the short and long-term targets
  • Maintained accurate customer and prospect information by utilising approved information and database tools and technologies (Salesforce.com)
  • Built strong relationship with the customers and all relevant stakeholders that could drive PerkinElmer sales, i.e
  • Key Opinion Leaders, Patient Groups and Policy Makers
  • Provided product training to customers as well as provided high level information about products and techniques with the continuous aim of optimising sales success
  • As part of the Perkin Elmer (PKI) Team, collaborated closely with all different departments that could improve the customer experience with PKI, in particular the local Applications and Customer Support Engineer
  • Organised sales visits, demonstrated and presented products, established new business, maintained accurate records In Salesforce, and attended trade exhibitions, conferences and meetings
  • Reviewed sales performance, negotiated contracts and packages, and aimed to achieve monthly or annual targets
  • Sourced candidates through CV databases/LinkedIn as well as the internal database
  • Assisted with cold calling, business development and account management
  • REASON FOR LEAVING: Reihana left as she was headhunted to join K2 Medical
  • Manufacturer of Equipment and Reagents for Research and Medical Diagnostic

Operational Manager
06.2010 - 08.2010

Job overview

  • Broad Spectrum Diagnostic Testing Instrumentation for Pathology Laboratories and In-Hospital for Point of Care Use
  • Prevention, Diagnosing and Treatment of Disease
  • Personalised Healthcare
  • Industries:
  • Private and Provincial Pathology Practices
  • All Private and Provincial Hospitals
  • Geographical Areas responsible for:
  • South Africa (80%)
  • Africa (20%): Botswana, Namibia, Swaziland, Mozambique, Zambia, Zimbabwe, Lesotho, Kenya, Nigeria
  • Responsibilities:
  • Planned and facilitated workshops for existing and new possible clients in order to showcase and market Roche services and products
  • Monitored market and customer movements in order to react effectively and proactively to any changes within the regions
  • Provided technical and scientific support with focus on Haematology and Coagulation
  • Assisted with troubleshooting and backup for Roche Diagnostic customers
  • Provided rapid and reliable support for Roche Diagnostics Systems with focus on Haematology and Coagulation and Chemistry
  • Trained Users for all systems
  • Travelled extensively and into the Africa continent when required e.g
  • Swaziland and Namibia
  • Provided technical support on related instruments with strong problem-solving and analytical skills
  • Project managed all installations and trainings.-
  • Warehouse and Spares, - Reporting into the Chief Financial Officer and Chief Executive

Officer
08.2007 - 05.2010

Job overview

  • 1 Administrator, 2 Storemen and 1, :
  • NHLS
  • Lancet
  • Ampath
  • Afripath
  • State and Private Pharmacies
  • IHD
  • Provincial Hospitals
  • Pathcare Laboratories, Controlled and improved processes and systems to ensure that process integrity was maintained in order to enhance the business agenda
  • Managed the Warehouse Team and oversaw KPI and team performance
  • Supported the different business areas in calculating and evaluating the impact and effectiveness of customer deals/tenders and promotions
  • Oversaw the ordering, procurement, expediting and controlling of imported products from global Roche affiliates
  • Oversaw the forecasting and inventory management of products to ensure effective control and maximising on-time, in-full delivery
  • Ensured that delivery to customer was within the agreed service level delivery parameters
  • Monitored supply chain KPIs to ensure that costs were minimised, and deliveries were efficient and cost effective
  • Coordinated, managed, and controlled domestic South African distribution partners to ensure that products were delivered to customers within the boundaries of agreed service levels
  • Managed warehouse operations and activities to adhere to global logistical regulations
  • Ensured the efficient control, storage, and movement of stock from delivery to dispatch
  • Managed the SAP warehouse batch management system to ensure that expiries and batches were controlled and writes off and losses were minimised
  • Processed orders received from customers into SAP
  • Resolved any customer queries relating to sales and distribution
  • Visited customers to assess levels of customer satisfaction and service excellence
  • Ensured compliance of Sales Team with agreed business processes and procedures
  • Documented business processes and internal controls and communicated and provided training of these processes with the Sales Team
  • Provided a documented audit trail to prove internal controls, processes, approvals, and authorisations had taken place
  • REASON FOR LEAVING: Reihana left as she had worked for Roche Diagnostics for 9 years and wanted to gain experience working within a different environment.

ILEX DIAGNOSTICS SOUTH AFRICA (PTY) LTD

Distributor of Diagnostic Equipment and Reagent Systems
11.2005 - 07.2007

Job overview

SOUTH AFRICAN BLOOD TRANSFUSION SERVICE

Sales and Marketing Manager, Chief Financial Officer
06.2005 - 10.2005

Job overview

  • Reporting into the Sales Manager and, Key Accounts:
  • Private and Provincial Pathology Laboratories
  • Blood Transfusion Services
  • Products:
  • Instruments and Reagents for Virology and PCR Testing
  • Blood Gas Analysers
  • Industries:
  • Medical Laboratories
  • Geographical Area responsible for:
  • National
  • Responsibilities:
  • Serviced existing Clients (90%) and developed new business (10%)
  • Facilitated strategic planning and led the strategic planning process of all frozen and reagents products to ensure forecasts future market and competitive trends
  • Communicated and presented strategic plans to Sales, Logistics and other key role players to ensure that objectives were understood, and adequate resources (people and time) were assigned to ensure execution was achieved
  • Planned milestones and Must Win Battles to ensure execution of plan within agreed time frames
  • Analysed all blood bank distribution capacity and truck cube utilisations and identification of the need to leverage asset base by the inclusion of allied partners
  • Controlled the inventory by demand planning and creating reports and KPIs to predict future stock demand
  • Managed adequate stock levels (weeks forward cover) in ILEX off site warehouses (locations) to ensure that out of stocks and overstocks were minimised
  • Ensured that monthly distribution targets were achieved
  • Liaised with sales staff to agree and implement agenda for growth
  • Acted as the key contact between customer and ILEX to ensure 100% execution of planned agenda
  • Led quality internal controls within sales environment to ensure compliance of Sales Team with agreed business processes and procedures
  • Provided a documented audit trail to prove internal controls, processes, approvals and authorisations had taken place
  • REASON FOR LEAVING: Reihana left as she was headhunted by the Customer Services Manager to join Roche
  • Non-Profit Blood Transfusion Organisation

AT NATIONWIDE AIRLINES (PTY) LTD

BOARD CREW LEADER
08.2004 - 05.2005

Job overview

DISCOVERY HEALTH (PTY) LTD

Administrator, Medical Aid Assessor, the Team Leader
05.1996 - 06.2004

Job overview

  • Assisted with medical aid assessing and processed claims
  • Credited and reprocessed incorrect claims
  • Kept up to date with rules and regulations of scheme
  • Attended to pricing queries
  • Updated members’ details
  • Developed customer service standards and customer touch points across the value chain, in line with organisational strategy
  • Aligned standards with internal support departments such as Key account Managers, Product Development customers services and external service providers
  • Managed quality assurance strategy to improve on service delivery/ claims processing
  • Designed a system to ensure that quality audits were conducted, and training was aligned to strategy
  • REASON FOR LEAVING: Reihana left as she was offered an opportunity to be a Flight Attendant

AT SOUTH AFRICAN BLOOD TRANSFUSION SERVICE

MEDICAL LABORATORY TECHNICIAN
07.1989 - 05.1996

Job overview

STUDENT NURSE AT CORONATION HOSPITAL

INTERVIEW NOTES
01.1988 - 12.1988

Job overview

  • CURRENT REMUNERATION PACKAGE EARNED AT AKILI LABS (PTY) LTD (PLEASE SEE ATTACHED PAYSLIP DETAILING THE SALARY BREAKDOWN) GUARANTEED COST TO COMPANY : R 333 000.00 per annum
  • COMPANY ALLOWANCE :
  • Laptop
  • PERFORMANCE BONUS :
  • Company has promised but hasn’t been there long enough.

Education

Medical Technology: Blood Transfusion Technology

Certificate

University Overview

Coronation Hospital

Student Nurse
01.1988 - 12.1988

University Overview

Skills

Microsoft Word

Erpsystems

Erpsystems
  • Magic 8
  • EDI
  • Meditech
  • ProClarity
  • SAP
  • Advantage
  • Great Plains
  • FutureWave
  • Maximiser
  • Astute

Coursesandseminars

Coursesandseminars
  • Sales Manager Pro
  • Conflict Resolution
  • Trainer Development Programme
  • Train the Trainer
  • Project Management and Presentation Skills
  • Manage for Results
  • QAS Aviation and CAA - Flying Licensed Crew Member
  • Customer Relations Training
  • Product Management
  • Sales Manager Pro and Accelerator

Software

Full transparent paperless system

Languages

English
Advanced (C1)
Afrikaans
Advanced (C1)

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany Culture

Timeline

Quality Manager
Separation Scientific SA (Pty) Ltd
10.2023 - Current
Medical Laboratory Technician - Reporting into the Laboratory Manager
AKILI LABS (PTY) LTD
03.2022 - Current
Key Accounts Manager
GONDWANA ENVIRONMENTAL SOLUTIONS (PTY) LTD
01.2022 - 02.2022
REPRESENTATIVE, Insurance Broker
CRATOS LIFE (PTY) LTD, OF DISCOVERY LIFE
11.2020 - 12.2021
Financial Internal Advisor, the Branch Manager
LIBERTY HOLDINGS LIMITED
01.2020 - 10.2020
Financial Advisor, the Compliance Officer
REIHANA SULIMAN
10.2019 - 12.2019
Application Specialist, Applications Team Leader and Sales Manager
STRYKER SOUTH AFRICA (PTY) LTD
05.2019 - 09.2019
Customer Logistics Manager
Manufacturers of Medical Technologies
02.2019 - 04.2019
Distributor of Medical Devices
K2 MEDICAL LTD
12.2017 - 01.2019
Sales Team Manager
PERKIN ELMER (PTY) LTD
08.2016 - 11.2017
Regional Account Manager, the Sales Manager
08.2010 - 07.2016
Operational Manager
06.2010 - 08.2010
Sales Account Manager
ROCHE DIAGNOSTICS LTD
08.2007 - 07.2016
Officer
08.2007 - 05.2010
Distributor of Diagnostic Equipment and Reagent Systems
ILEX DIAGNOSTICS SOUTH AFRICA (PTY) LTD
11.2005 - 07.2007
Sales and Marketing Manager, Chief Financial Officer
SOUTH AFRICAN BLOOD TRANSFUSION SERVICE
06.2005 - 10.2005
BOARD CREW LEADER
AT NATIONWIDE AIRLINES (PTY) LTD
08.2004 - 05.2005
Administrator, Medical Aid Assessor, the Team Leader
DISCOVERY HEALTH (PTY) LTD
05.1996 - 06.2004
MEDICAL LABORATORY TECHNICIAN
AT SOUTH AFRICAN BLOOD TRANSFUSION SERVICE
07.1989 - 05.1996
INTERVIEW NOTES
STUDENT NURSE AT CORONATION HOSPITAL
01.1988 - 12.1988
Coronation Hospital
Student Nurse
01.1988 - 12.1988
Medical Technology: Blood Transfusion Technology
Certificate
01.1991

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