Rei Beya
Customer Service Representative
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well established in fast paced and challenging environments and eager to learn.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/records Retriever
Icontact BPO
257 Beyers Naudé Dr, Cresta, Randburg, 2195
2018.06 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Provided training to new records clerks to improve knowledge and skills.
- Followed established policies and procedures to maintain compliance with regulations.
Internship
Maredi telecoms
Wendywood, Sandton.
2017.03 - 2018.02
- Operating Computers, Basic Programming, Communicating through internet
Promoter (part time)
Tactive
2014.01 - 2017.02
- Store activations, Record management, Implementing brand policies and ethics, Brand ambassador, Ushering
Tutor
Kumon Tutoring
2015.09 - 2016.11
- Leading and encouraging the kids, Teaching and correcting, Management
Salesman
XRIDER 4D Rides
Cresta, Johannesburg
2012.01 - 2013.02
- Recruitment, Record Management, Book keeping, Sales of tickets
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Applied Science - Information Technology
Damelin College
Malibongwe Drive, Republic Rd, Randburg, 2194 2001.04 -
High School Diploma -
Northcliff High School
Mountainview Drive, Northcliff, Randburg, 2195 2001.04 -
Skills
Strong written and verbal Communication
Data Entry
Call Management
Data Collection
Time Management
Interpersonal Skills
Problem Solving and Troubleshooting
Transferable Skills
Word, Access, Excel, PowerPoint, Publisher, Outlook, Visual Basics, Java, C#, Writing memorandums and letters at a working environment and assignments at tertiary environment have enabled me to obtain this skill., My ability to speak, write and present myself fluently and adequately has allowed me to have good interpersonal relations with different people.
References Testimonial
- Ryan Kekana, Floor Manager, Icontact BPO, 0649054490
- Arcel Diango, Project Manager, Maredi Telecoms, 0721017759
Driver License
Yes
Daytime Telephone Number
064 461 6045
Other Language Proficiency
French, Afrikaans
Academic Details
Damelin College, Information Technology, 2014 - 2018, Networking, Programming, Web development, Information systems, Software engineering, Accounting, Systems Software, Documentation Analysis, Advanced PC Skills, Northcliff High School, 2011, Grade 12, English, Afrikaans, Mathematics, Life Orientation, Computer Applications Technology, Consumer Studies
Personal Information
- Date of Birth: 01/15/1994
- Gender: Male
Timeline
Customer Service Representative/records Retriever
Icontact BPO
2018.06 - Current
Internship
Maredi telecoms
2017.03 - 2018.02
Tutor
Kumon Tutoring
2015.09 - 2016.11
Promoter (part time)
Tactive
2014.01 - 2017.02
Salesman
XRIDER 4D Rides
2012.01 - 2013.02
Associate of Applied Science - Information Technology
Damelin College
2001.04 -
High School Diploma -
Northcliff High School
2001.04 -