DIY Soft furnishings
Regini Jeffrey
Receptionist & Administrative Professional
Cape Town
Summary
Trustworthy and dependable professional with immense pride in providing exceptional service to organizations. Experienced in managing patient appointments and front desk operations in dental settings, resulting in utmost patient satisfaction. Proven track record of maintaining organized records and offering efficient administrative support.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Dental reception
Dental wize
11.2022 - 12.2023
- Greet and Welcome patients warmly.
- Answer and direct calls to appropriate staff, and manage patient related queries.
- Schedule appointments patients via telephone, emails and schedule post op follow ups.
- Verification of Medical aid Benefits prior to treatment of patient.
- Maintain office organization and cleanliness.
- Assisting with administrative tasks as needed.
- Prepared Medical Aid claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
Sales Consultant
OK Furniture
02.2017 - 11.2018
- I had monthly targets to reach, which I most of the time did
- Cold calling customers and informing them about upcoming promotions.
- Maintain professional conduct even when dealing with challenging customers.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Hostess
Taj hotel
01.2014 - 08.2016
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Interaction with new people was a daily highlight for me.
Debt Collection Sales Agent
Nimble collections
05.2011 - 09.2013
- Job requirements was to collect payment from customers who's accounts was in areas/behind with payments
- Professional yet firm interaction with debtors
- Maintain weekly and monthly KPI's
- Reporting and record keeping of paid debt as well as co-ordination of payment terms.
Education
High School Diploma -
Atlantis Secondary School
Atlantis, Western Cape 04.2007 - 01.2009
Collage of Cape Town
Cape Town, South Africa12-2007
Skills
- Communication skills: Ability to speak clearly,listen actively, and convey information effectively
- Interpersonal skills: Strong people skills to interact positively with patients and colleagues
- Organization skills: Capacity to manage multiple tasks, prioritize effectively and keep the work space orderly
- Customer Service skills: Providing a welcoming environment and addressing inquires or complaints with a positive attitude
- Technical skills: Proficiency in Microsoft Office, Eg Word and Excel and Telephone systems
- Problem solving & adaptability: Solution driven and flexible in adapting to new situations
Certification
Interior Decorator, 01/01/07, Currently, Completed an interior decorating course allowing to make scatter pillows, window coverings, upholstery, and more.
Additional Information
Well-behaved, Trustworthy, Friendly, Dedicated, Great listener, Observant, Works well in a group, Functions well as an individual
Personal Information
- Date of Birth: 10/08/1989
- Gender: Female
- Nationality: South African
Interests
Baking
Love of family
Timeline
Dental reception
Dental wize
11.2022 - 12.2023
Sales Consultant
OK Furniture
02.2017 - 11.2018
Hostess
Taj hotel
01.2014 - 08.2016
Debt Collection Sales Agent
Nimble collections
05.2011 - 09.2013
High School Diploma -
Atlantis Secondary School
04.2007 - 01.2009
Collage of Cape Town
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