Reginald Mosiwa Maledu
Business Operations Consultant
Johannesburg
Summary
Experienced with operational efficiency, strategic planning, and process improvement. Utilizes analytical skills to identify and implement effective business solutions. Track record of driving operational excellence and adapting to dynamic environments.
Professional with proven expertise in business operations, ready to drive impactful strategies and solutions. Strong collaborator focused on achieving tangible results and adapting to evolving needs. Skilled in process optimization, project management, and stakeholder engagement. Known for reliability, strategic thinking, and effective communication.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
4
4
Languages
Work History
Business Operations Consultant
Vodacom Financial Service
06.2021 - Current
- A multi-skilled resource team who will be able to assist with the manual capturing of merchant data as and when required
- The validation and correction of FICA/AML documentation loaded by sales agents using the Merchant Assisted On-Boarding App as well as merchants performing self on-boarding through the Merchant Online Application Journey (SMME Portal) to ensure that the documents presented meets the FICA/AML standards set
- Day-to-day second level query management support as it pertains to:
- Changes in information already hosted on the core system
- Additional terminal requests
- Terminal deployment queries
- General value added services queries
- Integration liaison and site validations for e-Commerce deployments
- Liaison and support with suppliers who fall within the ambit of accountability
- Settlement /balancing queries as it pertains to merchants
- Settlement / account balancing of vendor and agent accounts for value added
- Core competencies, knowledge and experience
- Administrative Skills
- Working knowledge of FICA/KYC/AML requirements and documentation
- Problem Solving Skills
- Analytical Skills
- Financial skills
- Excellent interpersonal skills
- Proactive and driven
Relationship Manager (Amex Centurion)
Nedbank Card Division
09.2017 - 03.2019
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbank’s strategy to be the most admired bank
- Complete tasks through planning and reviewing against set targets
- Manage resources to optimize value against client expectations
- Comply with risk standards; policies and procedures through training and development as required by group compliance framework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
- Build relationships with internal stakeholders through communication and networking as determined by client needs
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients
- Type of Exposure
- Conducting root cause analysis
- Working with a group to identify alternative solutions to work situations
- Interacting with diverse people
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Developing ways to minimise risks
- Analysing and interpreting qualitative and quantitative data
- Drafting reports
- Interacting with various levels of management
- Managing conflict situations
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Answering customer questions
- Sharing information in different ways to increase stakeholders understanding
- Communicating complex information orally
- Communicating complex written information
- Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
Anti-Money Laundering Specialist
Nedbank Business Banking
12.2015 - 08.2017
- The Anti-Money Laundering Compliance Analyst is responsible for performing CIP, KYC, and AML compliance functions
- Such functions include efficient gathering and reviewing of new client information, as well as monitoring financial transactions for existing clients to identify suspicious activities
- The AML Compliance Analyst must also analyze information received from correspondent banks and address AML economic sanctions-related (OFAC) alerts
- Job Responsibilities
- Investigate and assess alerts relating to potential money laundering risks in the organization
- Ensure efficient identification and monitoring of activities and transactions considered suspicious
- Ensure timely and efficient reporting of transactions considered suspicious
- Daily assessment of SWIFT and AML reports relating to potential suspicious activity
- Stay current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends
- Help in identifying potential weaknesses in processes
- Act as a subject matter expert to employees, providing guidance on what actions to take in dealing with high risk accounts
- Assist with addressing queries from corresponding banks relating to money laundering matters
- Provide advice to management on issues relating to correspondent banking
- Conduct proper investigation of money laundering alerts or transactions considered suspicious
- Help with AML compliance training on how to identify and report suspicious transactions
- Handle development training for new employees
- Collect documentary proof and build and maintain case files for transactions deemed suspicious
- Arrange weekly, bi-weekly, monthly, quarterly, and annual reports
- Ensure proper record-keeping of data collected and analyzed
Anti-Money Laundering Administrator
Nedbank Business Banking
05.2015 - 11.2015
- Strategy of Division
- Become the leading business bank for South Africa: Rated highest as the preferred employer Acknowledged as the leading business bank through our decentralised, empowered, community based partnering approach to business In the top 2 in assets and liabilities, top quartile financial returns and increased market share in primary banked clients
- Job Purpose
- To process all non-credit (accounting and product) administration accurately and timeously
- Job Responsibilities
- Operational and office administration
- Process all accounting activities
- Process and maintain non-credit products
- Complete and execute general office admin
- Paying bills (related to regions) to external vendors
- Ensure GL is in balancing position
- Ensure all expense accounts are cleared
- Process all staff expenses
- Do transfers on behalf of clients
- Complete client service fulfilment on requests
- Open, maintain and close all accounts
- Current accounts
- Investments
- Call/treasury accounts
- Electronic banking
- Capture and delete stop payments
Corporate Consultant
Nedbank - Card Servicing
Johannesburg
03.2010 - 04.2015
- Limit increases; re-aging; authorisation codes; APO removal and loading
- Manual debits; account entries; finance reversals; credit interests; rebates; NPS transactions; monitoring the 303; allocations from 303; movements between accounts
- Re-issuing of cards; recons; disputes; renewal cards; client queries; delivery instructions; pulling statements; spend analysis reports; closure of accounts & cards; new apps (add-ons & new accounts); dispute forms; MIS reports for clients
- Recons; FICA; obtaining financials; spend analysis
- Manage time and deadlines through planning and prioritising appropriately; be flexible and open to feedback (colleagues and clients); actively drive own learning and development
- Filing; answering calls for team; diary monitoring (information for client); take messages; monitor CAM e-mail when out of office
- Skills
- Nedcor Terminal Emulator (NTE)
- Stratus
- Card end to end Process
- All Card internal processes
- Card Product Knowledge
- Infrastructure - POS, ATM
- All Card Products
- Current & Savings Accounts
- App process
EFT /Magtapes and Phonebank Consultant
Nedbank Contact Centre
04.2007 - 02.2010
- Welcome calls to new cardholders
- Pro-active retention of existing Corporate cardholders
- Making payments & Transfers
- Adding beneficiaries
- Statement & Proof of payments
- Tracing Magtapes
- Providing EFT info
- Investments
- TIP service
- Self-service banking
- Liaising with clients, sales consultants and management
- Query Resolution
Education
Matric - Mathematics, Accounting, Economic, Travel and Tourism
Rondebult Secondary School
Certificate in Business Management - undefined
Tshwane University of Technology
Skills
- Nedcor Terminal Emulator (NTE)
- Stratus
- Card end to end Process
- All Card internal processes
- Card Product Knowledge
- Infrastructure - POS, ATM
- All Card Products
- Current & Savings Accounts
- App process
Educational Qualifications
Matric, 03/2003, Rondebult Secondary School, Mathematics, Accounting, Economic, Travel and Tourism, Tshwane University of Technology, Certificate in Business Management, 04/2004, Introduction to Economic & Management Environment 1B, Commercial Law, Business Management, Economics, Accounting, Account Systems in a Computer Environment
Personal Information
- ID Number: 8502155901082
- Ethnicity: African
- Notice Period: 4 weeks
- Gender: Male
- Driving License: Code 10
Timeline
Business Operations Consultant
Vodacom Financial Service
06.2021 - Current
Relationship Manager (Amex Centurion)
Nedbank Card Division
09.2017 - 03.2019
Anti-Money Laundering Specialist
Nedbank Business Banking
12.2015 - 08.2017
Anti-Money Laundering Administrator
Nedbank Business Banking
05.2015 - 11.2015
Corporate Consultant
Nedbank - Card Servicing
03.2010 - 04.2015
EFT /Magtapes and Phonebank Consultant
Nedbank Contact Centre
04.2007 - 02.2010
Certificate in Business Management - undefined
Tshwane University of Technology
Matric - Mathematics, Accounting, Economic, Travel and Tourism
Rondebult Secondary School
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