Reginah Mokgope
Rusternburg
Summary
A motivated and detail-oriented communications professional with over 4 years of experience in public relations, marketing, and communications. Holding a National Diploma in Public Relations Management and currently pursuing a Bachelor of Arts in Communications. Adept at writing and editing content for various media, managing internal and external communications, and coordinating public relations activities.
Overview
7
7
years of professional experience
Work History
Marketing and Communications
New Covenant Fellowship International
Rustenburg
01.2023 - Current
- -Develop and execute comprehensive marketing and communication strategies. - Create and manage content for digital and print media. - Coordinate and promote events and community outreach initiatives. - Manage social media accounts, ensuring engagement and growth. - Maintain consistent brand messaging across all communication channels. - Foster relationships with media outlets and other stakeholders.
Help Desk Operator and Communication
Yeast City Housing
Pretoria
01.2022 - 01.2023
- Communication Management: - Serve as the primary point of contact between tenants and the organization, ensuring clear and consistent messaging. - Respond to tenant inquiries and resolve issues in a timely and professional manner.
- Service Desk Operations: - Operate the Service Desk system, providing first-level support to users. - Troubleshoot and resolve technical issues, escalating to higher-level support when necessary. - Maintain detailed records of all interactions in the Service Desk system.
- Customer Service: - Uphold high standards of customer service, ensuring user satisfaction with support services. - Monitor and assess user feedback to improve service delivery.
- Marketing and Advertising Support: - Assist in executing marketing and advertising strategies to promote the organization's services. - Manage social media accounts, including content creation, scheduling, and engagement with followers.
- Reporting and Analysis: - Generate regular reports on Help Desk performance, including response times, issue resolution rates, and user satisfaction. - Analyze trends in service requests to identify areas for improvement.
Public Relations Officer
Tshwane Leadership Foundation
Pretoria
01.2020 - 01.2022
- Created and managed innovative public relations and media campaigns.
- Maintained strong relationships with media houses, managing media invites, press releases, and coverage for events.
- Developed and proofread organizational documents, ensuring accuracy before publication.
- Updated the organization's website with current news and events, fostering strong internal and external communication.
Assistant Communications and Marketing
Tshwane Leadership Foundation
Pretoria
01.2018 - 01.2020
- Support Marketing Campaign Planning and Execution:Assist the marketing team in organizing, developing, and implementing marketing campaigns across various channels to drive brand awareness and engagement.
- Participate in Training Opportunities:Engage in both formal and informal training to enhance your skills and stay updated with the latest industry trends and best practices in PR and communications.
- Contribute to Brainstorming Sessions:Actively participate in creative brainstorming sessions to generate innovative ideas for marketing and PR campaigns that align with the company's goals.
- Content Creation:Assist in the development and production of engaging written, video, and image content for use across multiple marketing channels, including social media, email newsletters, and the company website.
- Measure and Report Marketing Results:Monitor and evaluate the performance of marketing initiatives, gathering data to provide insights and reports that will inform future marketing strategies and improvements.
Education
BA In Communication -
University Of South Africa
08.2024
National Diploma In Public Relations Management -
Tshwane University Of Technology
01.2018
Skills
- A good team player
- Writing skills
- Excellent in organisation
- Problem-Solving
- Computer Literacy
- Strong Communication
- Multi tasking and prioritize
- Customer service
- Internal Communications
- Media Relations
- Customer Engagement
- Content Strategy
References
- Robinne Renkin, Communication and marketing Coordinator, Robinne@tlf.org.za, +2768230788
- Victoria Boshoga, Events manager, Victoriab@tlf.org.za, +27825891932
- Elizabeth Molwantoa, Coordinator, Lizzy@tlf.org.za, +27761734874
- Phlisiwe Magagula, HR Manager, HR@ych.org.za, +27820865207
- Messina Mmakgompi, Director, newcovenant@webmail.com, +27725110464
Timeline
Marketing and Communications
New Covenant Fellowship International
01.2023 - Current
Help Desk Operator and Communication
Yeast City Housing
01.2022 - 01.2023
Public Relations Officer
Tshwane Leadership Foundation
01.2020 - 01.2022
Assistant Communications and Marketing
Tshwane Leadership Foundation
01.2018 - 01.2020
BA In Communication -
University Of South Africa
National Diploma In Public Relations Management -
Tshwane University Of Technology