Regina Rampolokeng
Facilitator/Trainer
Bloubosrand,Gauteng
Summary
Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring [Number] years of experience to a challenging new role. Background includes organizing classes, materials and equipment for [Type] training courses. Organized, proactive and flexible team player with excellent multitasking and time management skills. Agile Team Leader Supervisor ready to take responsibility for overall group performance and worker morale. Provides novel management strategies to enliven workforces and improve KPIs. Eager to apply innovative organizational and logistical strategies to supplying optimal output and superlative growth. Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Training Facilitator
Merchants Sa
Johannesburg, Gauteng
12.2019 - 12.2020
- Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
- Administered assessments before, during and after courses.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Eliminated process gaps by implementing new methods of standardized training.
- Tracked attendance and progress against goals for each participant.
- Managed new employee orientation training process for more than [Number] employees each year.
- Identified training needs and planned classes accordingly.
- Developed surveys to identify training needs based on projected production processes and changes.
- Tested all training software and hardware prior to commencing training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Team Leader
Merchants SA
Johannesburg, Gauteng
05.2013 - 12.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Implemented new working processes which delivered continued improvements.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees..
- Identified issues, analyzed information and provided solutions to problems.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Collaborated with [department or management] to achieve [result].
Customer Care Representative
Merchants
Johannesburg, Gauteng
04.2009 - 04.2012
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
High School Diploma -
St Matthews High
Soweto 01.2002 - 12.2002
Skills
Employee coaching
Employee development planning
Interpersonal communications
Leadership
Team Building
Trainer coaching
Lesson writing
Assessments administration
Class preparation
Materials Preparation
Feedback collection
Program implementation
Online training experience
Employee training
Timeline
Training Facilitator
Merchants Sa
12.2019 - 12.2020
Team Leader
Merchants SA
05.2013 - 12.2019
Customer Care Representative
Merchants
04.2009 - 04.2012
High School Diploma -
St Matthews High
01.2002 - 12.2002