Summary
Overview
Work History
Education
Skills
Personal Information
Awards
References
Timeline
Generic
Regina De Hahn

Regina De Hahn

Teamleader/Coordinator
Parow

Summary

As a seasoned Supervisor/Coordinator with 15 years of experience in people management. I bring a wealth of expertise in industrial relations, performance management, and strategic workforce planning. My core strength lies in my ability to coach and nurture teams, fostering a high-performance culture that consistently exceeds expectations. With a strong background in insurance sales and quality assurance management, I ensure that all operations are conducted to the highest standards. My proficiency in addressing customer complaints and queries is instrumental in maintaining satisfaction and trust. I am adept at driving team performance and leveraging key performance indicators to surpass monthly targets. My professional and results-orientated approach is dedicated to delivering excellence and advancing organizational objectives.

Overview

28
28
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Teamleader/Coordinator

TFG
08.2008 - Current
  • Agreed set goals with supervisors covering team performances.
  • Audited teamleaders quality of coaching.
  • Applied effective motivational techniques.
  • Managed and maintained a focused and highly motivated team.
  • Forecasted account rolling in, and capacity planning.
  • Drove the achievement of all insurance targets.
  • Mentored agents to become tomorrow's leaders.
  • Handled general administration duties.
  • Time and Attendance


Credit Advisor

TFG
06.2006 - 08.2008
  • Dealt with customers, reached targets, handled customer service queries, arranged plan changes, and payment arrangements through inbound and outbound calls.

Admin Assistant & P.A

Foschini H/O Starfoods
08.2005 - 06.2006
  • Answered all incoming calls, assisted with customers, dealt with the General Manager and Managing Directors' diaries, set up appointments, dealt with suppliers, ordered stock, checked stock, invoiced, prepared statements for all debtors, prepared wages, handled income tax payments, and managed bookkeeping.

Hostess

Arabella Sharaton Grand Waterfront
01.2005 - 07.2005
  • Met and greeted guests for breakfast, seated all guests, ensured speedy service, cashed up breakfast totals, handled bookings, hosted functions, and managed filing.

Customer Service Representative

Pick 'n Pay Hypermarket
08.1997 - 08.2000
  • Provided customer services.

Education

Matric - English 1st Language, Afrikaans 2nd Language, Criminology, Ethnology, Business Economics

Westridge High School

Blue Book Course - customer services, call centre skills, telephonic skills, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Internet & Email, Industrial Relations 1&2

Customer Services

No Degree - Growing The Leader

TFG
TFG
04.2001 -

Skills

Workplace relations management

Personal Information

  • ID Number: VN1938
  • Date of Birth: 25 Nov 1978
  • Nationality: South African
  • Driving License: Eb
  • Marital Status: Married

Awards

  • Crystal award for Top Performer
  • 2011-2012
  • 2012-2013

References

  • Teri Hawyn, Foschini Head Office, (021) 937 4873/0834405878
  • Gwen van Wyk, Pick 'n Pay Hypermarket, (021) 980 5300
  • Zimasa Ngubelanga, TFG, 0663616685
  • Alana van der Ross, Tfg ,0814237514
  • Delmaine Jordaan,Tfg , 0743001017

Timeline

Teamleader/Coordinator

TFG
08.2008 - Current

Credit Advisor

TFG
06.2006 - 08.2008

Admin Assistant & P.A

Foschini H/O Starfoods
08.2005 - 06.2006

Hostess

Arabella Sharaton Grand Waterfront
01.2005 - 07.2005

No Degree - Growing The Leader

TFG
04.2001 -

Customer Service Representative

Pick 'n Pay Hypermarket
08.1997 - 08.2000

Blue Book Course - customer services, call centre skills, telephonic skills, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Internet & Email, Industrial Relations 1&2

Customer Services

Matric - English 1st Language, Afrikaans 2nd Language, Criminology, Ethnology, Business Economics

Westridge High School
Regina De HahnTeamleader/Coordinator