As a seasoned Supervisor/Coordinator with 15 years of experience in people management. I bring a wealth of expertise in industrial relations, performance management, and strategic workforce planning. My core strength lies in my ability to coach and nurture teams, fostering a high-performance culture that consistently exceeds expectations. With a strong background in insurance sales and quality assurance management, I ensure that all operations are conducted to the highest standards. My proficiency in addressing customer complaints and queries is instrumental in maintaining satisfaction and trust. I am adept at driving team performance and leveraging key performance indicators to surpass monthly targets. My professional and results-orientated approach is dedicated to delivering excellence and advancing organizational objectives.
Workplace relations management