Regina De Hahn
Teamleader/Coordinator
Parow
Summary
As a seasoned Supervisor/Coordinator with 15 years of experience in people management. I bring a wealth of expertise in industrial relations, performance management, and strategic workforce planning. My core strength lies in my ability to coach and nurture teams, fostering a high-performance culture that consistently exceeds expectations. With a strong background in insurance sales and quality assurance management, I ensure that all operations are conducted to the highest standards. My proficiency in addressing customer complaints and queries is instrumental in maintaining satisfaction and trust. I am adept at driving team performance and leveraging key performance indicators to surpass monthly targets. My professional and results-orientated approach is dedicated to delivering excellence and advancing organizational objectives.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Teamleader/Coordinator
TFG
08.2008 - Current
- Agreed set goals with supervisors covering team performances.
- Audited teamleaders quality of coaching.
- Applied effective motivational techniques.
- Managed and maintained a focused and highly motivated team.
- Forecasted account rolling in, and capacity planning.
- Drove the achievement of all insurance targets.
- Mentored agents to become tomorrow's leaders.
- Handled general administration duties.
- Time and Attendance
Credit Advisor
TFG
06.2006 - 08.2008
- Dealt with customers, reached targets, handled customer service queries, arranged plan changes, and payment arrangements through inbound and outbound calls.
Admin Assistant & P.A
Foschini H/O Starfoods
08.2005 - 06.2006
- Answered all incoming calls, assisted with customers, dealt with the General Manager and Managing Directors' diaries, set up appointments, dealt with suppliers, ordered stock, checked stock, invoiced, prepared statements for all debtors, prepared wages, handled income tax payments, and managed bookkeeping.
Hostess
Arabella Sharaton Grand Waterfront
01.2005 - 07.2005
- Met and greeted guests for breakfast, seated all guests, ensured speedy service, cashed up breakfast totals, handled bookings, hosted functions, and managed filing.
Customer Service Representative
Pick 'n Pay Hypermarket
08.1997 - 08.2000
- Provided customer services.
Education
Matric - English 1st Language, Afrikaans 2nd Language, Criminology, Ethnology, Business Economics
Westridge High School
Blue Book Course - customer services, call centre skills, telephonic skills, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Internet & Email, Industrial Relations 1&2
Customer Services
No Degree - Growing The Leader
TFG
TFG 04.2001 -
Skills
Workplace relations management
Employee performance evaluation
Quality control
Team management
Team engagement
Strategic task management
Collaborative teamwork
Team management
Analytical problem-solving
Coaching and guiding
Personal Information
- ID Number: VN1938
- Date of Birth: 25 Nov 1978
- Nationality: South African
- Driving License: Eb
- Marital Status: Married
Awards
- Crystal award for Top Performer
- 2011-2012
- 2012-2013
References
- Teri Hawyn, Foschini Head Office, (021) 937 4873/0834405878
- Gwen van Wyk, Pick 'n Pay Hypermarket, (021) 980 5300
- Zimasa Ngubelanga, TFG, 0663616685
- Alana van der Ross, Tfg ,0814237514
- Delmaine Jordaan,Tfg , 0743001017
Timeline
Teamleader/Coordinator
TFG
08.2008 - Current
Credit Advisor
TFG
06.2006 - 08.2008
Admin Assistant & P.A
Foschini H/O Starfoods
08.2005 - 06.2006
Hostess
Arabella Sharaton Grand Waterfront
01.2005 - 07.2005
No Degree - Growing The Leader
TFG
04.2001 -
Customer Service Representative
Pick 'n Pay Hypermarket
08.1997 - 08.2000
Blue Book Course - customer services, call centre skills, telephonic skills, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Internet & Email, Industrial Relations 1&2
Customer Services
Matric - English 1st Language, Afrikaans 2nd Language, Criminology, Ethnology, Business Economics
Westridge High School