Regan Davids
SAP CX Consultant
Fourways
Summary
SAP CX Consultant with over 15 years’ experience in design and implementation, comprising of 10 full life cycle implementations . Extensive experience across a diverse range of industries within the SAP environment. Participated and led multiple SAP CX implementation projects, from requirements gathering and solution design to configuration, testing, and go-live. SAP Modules I’ve worked on are, CRM Services , CRM Sales , Customer Interaction Centre, Internet Sales, SAP Cloud for Customer ( Sales and Services), Solution Manager ITSM and SAP Configure Price and Quote (CPQ).
Overview
21
21
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Principal SAP CX Consultant
BCX
10.2016 - Current
- Managing implementation projects and support, from requirements gathering to solution design to configuration, testing and go live.
- Customizing CX solutions to meet specific business needs.
- Participate in User Acceptance testing to validate system functionality and address issues.
- Collaborate with IT teams to integrate CX with other enterprise systems, ensuring data consistency.
- Maintain effective communication with stakeholders regarding project updates, issue resolution and status reporting.
- Provide end user training and ongoing support to ensure successful adoption of the CX solutions.
- Identify areas for optimization within CX solutions and propose enhancements to improve performance and functionality.
SAP CRM Consultant
Britehouse - A Division of Dimension Data
09.2011 - 09.2016
- Design, implement and deployment of SAP CRM and SAP Cloud for Customer solutions.
- Conducted thorough analysis of business requirements, translating them into functional specifications for efficient system development.
- Streamlined CRM processes by implementing effective SAP solutions, resulting in improved customer satisfaction and increased sales.
- Produced functional and technical specifications and user documentation.
- SAP Cloud for Customer Presales
- SAP Cloud for Customer - Building of Proof of Concepts
SAP CRM Functional Consultant
Gijima
08.2009 - 09.2011
- Identify and administer CRM best business practices per business standards for functional processes.
- Configuring CRM 2005, 2007 and CRM7.0 products per requirements, including testing and problem solving.
- Customize SAP functionality to satisfy business requirements and business process design.
- Communicate SAP capabilities/responsibilities across functional areas.
- Develop business relationships and integrate activities with other departments to ensure successful implementation and support project efforts.
- Monitor and report to management on the status of project efforts anticipating / identifying issues that inhibit the attainment of project goals and implementing corrective actions.
- Building of demos to assist the Business Dev Tenders and proposal team.
SAP CRM Functional Consultant
Transnet Freight Rail
01.2009 - 08.2009
- Identify and administer CRM best business practices per business standards for functional processes.
- Configuring SAP CRM 2007 products per requirements, including testing, problem solving, and debugging.
- Customize SAP functionality to satisfy business requirements and business process design.
- Communicate SAP capabilities/responsibilities across functional areas.
- Develop business relationships and integrate activities with other departments to ensure successful implementation and support project efforts.
- Monitor and report to management on the status of project efforts anticipating / identifying issues that inhibit the attainment of project goals and implementing corrective actions.
- Prepare business specifications.
SAP CRM Functional Consultant
UCS Solutions
10.2007 - 12.2008
- Configuration and Customizing of the IC Web Client CRM 4.0and 5.0
- Building a CRM 2007 environment client
- Project Documentation (Configuration, testing, training and Go Live)
- Write functional specifications documents.
- Meeting with the Business around requirement changes
- Design and complete solution user help documentation.
- IC Web Client User training
- Portal Reporting training
- Assist with Go Live on Web Client
- Post Go Live Web Client support.
System Administrator
UCS Solutions
04.2004 - 09.2007
- Back Office on user administration
- Citrix Client- Server Metaframe 4 Do all related administration in accordance with SLA. Creating\deleting of accounts, unlocking accounts, access rights
- Net-op
- Remote VNC, assisting users on desktop related issues
- SAP R3/BW/CRM Account administration such as creating of users, unlocking user accounts.
- Mail Marshal - Releasing, blocking and monitoring of all mail across all clients.
- Active Directory - Creating\deleting of email accounts, modifying user accounts, and access rights Creation and deletion of network user accounts, internet user accounts and domain security groups; also oversee requests to reset user passwords. Ensuring that users have access to the required files and printers on the Windows servers (file permission settings, etc. Troubleshooting applications, basic O/S issues, Active Directory, DNS, DHCP and TCP/IP network issues
Education
High School Diploma -
St Martins
Gauteng 01.1991 - 12.1995
Skills
Problem-solving
Time management
Team collaboration
Client relationships
Solution Design
Business Process Analysis
Data Migration
Integration
User Training and Adoption
Accomplishments
Time Period - 30 Oct 2014 - 04 Dec 2015.
Project - SAP Sales Cloud Implementation.
Description - Being part of a team that Implemented the first SAP Sales Cloud solution in Africa.
Role - SAP C4C Consultant.
Time Period - 08 Jan 2020 - 05 Aug 2024.
Project - SAP CPQ Implementation.
Description - The SAP CPQ implementation at BCX was the first of its kind in Africa.
Role - SAP CPQ Consultant
Certification
SAP Certified Associate - Implementation Consultant - SAP Sales Cloud Version 2
Timeline
SAP Certified Associate - Implementation Consultant - SAP Sales Cloud Version 2
07-2024
SAP Certified Application Associate - SAP Field Service Management
02-2024
SAP Certified Application Associate - SAP S/4HANA Cloud - Public Edition Implementation with SAP Activate
07-2023
SAP Certified Application Associate - SAP S/4HANA Cloud Public Edition - Service 2023
07-2023
SAP Certified Application Associate - SAP S/4HANA Cloud - Public Edition - Sales 2023
07-2023
SAP Certified Application Associate - Solution Architect for Customer Experience
06-2023
SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation
04-2023
SAP Certified Application Associate - SAP CPQ Implementation
03-2022
SAP Certified Development Associate - ABAP with SAP NetWeaver 7.50
11-2020
SAP Certified Technology Associate - SAP Marketing Cloud (1902) Implementation
06-2020
SAP Certified Application Associate - SAP Hybris Cloud for Sales
05-2017
Principal SAP CX Consultant
BCX
10.2016 - Current
SAP Certified Application Consultant - SAP Cloud for Customer
10-2016
SAP CRM Consultant
Britehouse - A Division of Dimension Data
09.2011 - 09.2016
SAP CRM Functional Consultant
Gijima
08.2009 - 09.2011
SAP CRM Functional Consultant
Transnet Freight Rail
01.2009 - 08.2009
SAP CRM Functional Consultant
UCS Solutions
10.2007 - 12.2008
System Administrator
UCS Solutions
04.2004 - 09.2007
High School Diploma -
St Martins
01.1991 - 12.1995
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