Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

REFILWE SOPHIE MASILELA

Frontline Supervisor
Mamelodi

Summary

Dynamic Front Line Supervisor at PicknPay Silverwater Crossing, recognized for enhancing team productivity through effective scheduling and employee coaching. Expert in cash handling and problem-solving, I successfully streamlined operations, optimizing resource utilization and consistently exceeding performance targets while fostering a motivated and efficient work environment.

Overview

19
19
years of professional experience
4
4
Languages

Work History

Front Line Supervisor

PicknPay Silverwater Crossing
12.2007 - 03.2025
  • Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
  • Enhanced team productivity by implementing efficient scheduling and task allocation processes.
  • Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
  • Created and oversaw employee training schedule to emphasize productivity and resource conservation.
  • Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Cashier

PicknPay Silverwater Crossing
11.2006 - 11.2007
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Shelf Packer

PicknPay Silverwater Crossing
11.2005 - 11.2006
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Education

Certificate - Local Government Management

Technikon Pretoria
Pretoria, South Africa
04.2001 -

Skills

    Customer service focus

    Motivation techniques

    Employee coaching

    Listening skills

    Problem-solving skills

    Time management

    Cash handling

    Staff supervision

Additional Information

References


Manager

Susan Malan- 063 779 9932


Supervisor

Anna Leshika- 072 573 3351

Timeline

Front Line Supervisor

PicknPay Silverwater Crossing
12.2007 - 03.2025

Cashier

PicknPay Silverwater Crossing
11.2006 - 11.2007

Shelf Packer

PicknPay Silverwater Crossing
11.2005 - 11.2006

Certificate - Local Government Management

Technikon Pretoria
04.2001 -

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REFILWE SOPHIE MASILELAFrontline Supervisor