Refilwe Motsoeneng

• >Monitor and operate weighbridge automation systems and software to
• ensure that client requests are being responded to promptly and
• effectively.
• >Provide 247 remote support t clients, including responding to
• technical issues and providing guidance on system operation
• >Document client requests and issue resolution in the control room
• system ensuring that all relevant information recorded accurately.
• and completely. Incidents that are not resolved within 20 minutes need
• to be escalated to Control Room Supervisor/Control Room Manager.
• >Collaborate with other control room operators and the Control Room
• Supervisor to ensure that all systems and software are functioning
• correctly and that all clent requests are being responded promptly and effectively,
• secure
• >Follow safety and security protocols to maintain a safe and
• working environment.
• >Monitoring & reporting of TonTrac fleet vehicles locations daily at
• 07:00
• >Monitoring & reporting of site data & facilitating replenishment of said
• data bundles on a per site basis. Requests for data to be reloaded for
• requested on the "TonTrac Operations" & "TonTrac Control Room" groups & if no response is received within 10 minutes then
• CRO is to call Control Room Supervisor/Control Room Manager to
• action.
• >Hourly reports to be sent for NCC/RDK, Camden, Seriti sites on their

respective groups

>Assist with any other related requests by the company.

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met existing customers to review current services and expand sales opportunities.
• Attended monthly sales meetings and quarterly sales trainings.
• Contributed to event marketing, sales and brand promotion.

• Managed software installations and upgrades, maintaining optimal system functionality at all times.
• Provided remote support to end-users, resolving issues quickly without disrupting workflow or requiring on-site visits.
• Implemented effective data backup procedures, ensuring the security and integrity of critical information.
• Assisted in maintaining compliance with industry regulations through regular audits and updates of security policies and procedures.
• Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
• Enhanced system performance by troubleshooting hardware and software issues.
• Collaborated with cross-functional teams to improve overall IT operations and user experience.
• Optimized network connectivity for improved efficiency through regular maintenance and updates.
• Contributed to company-wide cybersecurity initiatives by monitoring network activity and reporting suspicious behavior.
• Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
• Streamlined processes by automating routine tasks, increasing operational efficiency across the organization.
• Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
• Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
• Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.
• Delivered training sessions to staff members on various technology topics, enhancing their proficiency in using tools effectively.
• Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
• Evaluated emerging technologies for potential implementation within the organization''s IT ecosystem.
• Participated in disaster recovery planning efforts, contributing to a robust contingency plan designed to minimize disruptions during emergencies.
• Assisted in the development of IT projects, contributing to successful project completion within deadlines.
• Maintained office PCs, networks and mobile devices.
• Developed comprehensive documentation for IT systems and procedures, facilitating knowledge transfer and process standardization.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed troubleshooting and repaired peripheral devices such as printers and scanners.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Configured and tested new software and hardware.
• Patched software and installed new versions to eliminate security problems and protect data.
• Tested new software and hardware prior to deployment.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Generated reports to track performance and analyze trends.
• Helped streamline repair processes and update procedures for support action consistency.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Developed and implemented preventive maintenance procedures.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.
• Configured systems according to prescribed software and hardware frameworks.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.