Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
OfficeManager
Refilwe Tsotetsi

Refilwe Tsotetsi

Project Coordinator
Johannesburg

Summary

Dynamic and results-driven Project Management professional with proven experience in leading diverse projects from planning to execution, consistently achieving high-impact outcomes. Currently pursuing a Bachelor's Degree in Project Management, combining academic knowledge with hands-on experience to excel in streamlining workflows and enhancing team synergy. Strong adaptability to various environments ensures project success while fostering collaboration among team members. Committed to delivering excellence and driving projects forward with innovative solutions and strategic thinking.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Project Coordinator

FNB eBucks
Sandton
09.2023 - Current
  • Facilitate seamless project planning, execution, and delivery
  • Expertly manage administrative tasks.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Foster clear communication among stakeholders.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Boost operational efficiency and maximize customer impact.
  • Equipped with strong project oversight and team synergy capabilities
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Personal Assistant to the Chief Executive Officer

FNB EBucks
Sandton
06.2022 - 09.2023
  • Provided high-level administrative and operational support to the CEO
  • Organized travel arrangements, including flights, accommodations, and transportation.
  • Handled confidential information discreetly while maintaining strict confidentiality protocols.
  • Coordinated meetings, conference calls, and video conferences for executives.
  • Assisted with planning and execution of business events, meetings and conferences.

  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Drafted correspondence on behalf of executives for internal or external communication purposes.
  • Prepared executive presentations, reports, and meeting agendas to support decision-making processes.

Administrator

FNB Credit Card
Johannesburg
04.2019 - 05.2022
  • Played a pivotal role in ensuring operational efficiency across the team by managing a range of clerical and project-related responsibilities
  • Coordinated meetings, prepared agendas, and documented minutes to support effective decision-making
  • Facilitated staff onboarding and organized training sessions for new joiners
  • Oversaw team budgets and compiled detailed monthly reports to aid in strategic planning and performance monitoring
  • Collaborated with IT department to troubleshoot technical issues affecting office equipment or software.
  • Created presentations for executive team meetings using PowerPoint or other presentation software.
  • Coordinated meetings, appointments, and travel arrangements for executives.
  • Trained new employees in office systems, policies, and procedures.
  • Served as liaison between departments to facilitate communication and resolve conflicts.
  • Organized company events such as conferences, team-building activities, and holiday parties.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Customer Care Consultant

FNB Credit Card
Johannesburg
10.2012 - 03.2019
  • Delivered exceptional service, resolving complex inquiries and building lasting customer relationships through empathetic and efficient communication
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • My role centered on understanding diverse client needs, providing tailored solutions, and maintaining brand trust, all while navigating high-volume, fast-paced call centre environments
  • Engaged in active listening with customers, confirming, and clarifying information to provide comprehensive support.
  • Communicated effectively both verbally and in writing with diverse clientele.
  • Ensured customer data confidentiality by strictly adhering to privacy policies and procedures.

Cabin Crew

Airlink
Kempton Park
02.2009 - 03.2012
  • Collaborated closely with fellow flight attendants to provide exceptional customer service to all passengers.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Offered special assistance to elderly travelers, individuals with disabilities, or families traveling with young children.
  • Responded to medical emergencies by administering first aid or coordinating with flight crew for assistance.
  • Ensured cleanliness of cabin area throughout flight and post-landing.
  • Completed detailed flight reports on passenger incidents, equipment malfunctions, or other concerns.
  • Demonstrated ability to handle difficult situations professionally, including addressing unruly passengers.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Education

Certificate - Agile Project Management

PMP Ideas
South Africa
04.2001 -

BCom - Project Management

MANCOSA
01.2027

Matric/ National Senior Certificate -

Rondebult Secondary
01.2008

Skills

Project coordination

Accomplishments

  • FNB All Stars Top Achievers
  • FNB Credit Card All-star Nominee
  • FNB Credit Card Top Customer Care Agent

Training

SETA ETDP Certificate

Timeline

Project Coordinator

FNB eBucks
09.2023 - Current

Personal Assistant to the Chief Executive Officer

FNB EBucks
06.2022 - 09.2023

Administrator

FNB Credit Card
04.2019 - 05.2022

Customer Care Consultant

FNB Credit Card
10.2012 - 03.2019

Cabin Crew

Airlink
02.2009 - 03.2012

Certificate - Agile Project Management

PMP Ideas
04.2001 -

BCom - Project Management

MANCOSA

Matric/ National Senior Certificate -

Rondebult Secondary

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Refilwe TsotetsiProject Coordinator