Summary
Overview
Work history
Skills
Timeline
Generic
Refilwe Sekhuthe

Refilwe Sekhuthe

Boksburg

Summary

Accomplished professional with a focus on meeting facilitation, data analysis, and account management. Proven success in improving client satisfaction via effective labor relations and upselling strategies. Adept at coordinating meetings, planning events, and managing travel arrangements with precision. Skilled in QuickBooks and social media management, aiming to contribute to organizational growth in a fast-paced environment..

Overview

14
14
years of professional experience

Work history

Presiding Officer

Independent Electoral Commission
Boksburg/Vosloorus
05.2024 - 05.2024
  • Registration of new voters (first time voters)
  • Updating voters information on VMD
  • Registering voters who have moved to new voting district
  • Answering any registration related questions from voters at the voting station
  • Training of electoral staff at the voting centre before elections
  • Resolving any queries from party agents and voters
  • Ensuring the smooth running of the voting centre
  • Ensuring that the process of the National elections is followed
  • Counting of votes
  • Making sure results and ballot papers issued and votes cast balance
  • Capturing results on results slips and submitting them to boksburg centre
  • Transporting of ballot boxes
  • Managing of all voting staff at voting center
  • Making sure all staff signs register on VMD
  • Resolved conflicts swiftly for uninterrupted polling procedure.
  • Collaborated well with team members for seamless execution of duties.
  • Opened and closed polling station on time without fail, demonstrated punctuality and commitment to duty.

Office Administrator

The Folding Box
Benoni
01.2024 - 03.2024
  • Answering incoming calls
  • Invoicing clients
  • Writing down loading slips
  • Placing orders with suppliers
  • Stock take of all office and production products and equipment
  • Checking employee clock -ins on a daily
  • Maintaining employee status with uif
  • Loading new employee
  • Responding to all emails
  • Quoting customers
  • Mending whatsapp line
  • Filing
  • Making sure Purchases, Expenses, Petty cash files balance
  • Fleet management on standard bank fleet control portal
  • Managed daily scheduling to facilitate organised operations.
  • Handled correspondence, providing timely responses to all enquiries.
  • Resolved customer queries promptly for improved client satisfaction.

Deputy Presiding Officer

Independent Electoral Commission
Boksburg/Vosloorus
09.2023 - 11.2023
  • Registration of new voters (first time voters)
  • Updating voters information on VMD
  • Registering voters who have moved to new voting district
  • Answering any registration related questions from voters at the voting station
  • Training of electoral staff at the voting centre before elections
  • Resolving any queries from party agents and voters
  • Ensuring the smooth running of the voting centre
  • Ensuring that the process of the National elections is followed
  • Counting of votes
  • Making sure results and ballot papers issued and votes cast balance
  • Capturing results on results slips and submitting them to boksburg centre
  • Transporting of ballot boxes
  • Managing of all voting staff at voting center
  • Making sure all staff signs register on VMD
  • Opened and closed polling station on time without fail, demonstrated punctuality and commitment to duty.

Personal Assistant/Researcher Assistant

YethuNetworks
Remote
07.2023 - 09.2023
  • Gathered and organized information for research purposes.
  • Performed research into study topics to increase knowledge and to provide valuable contributions.
  • Interpreted data analysis results to draw inferences and conclusions.
  • Wrote research papers, reports, reviews, and summaries regarding different payment methods available, payment gateways, web hosting companies and the process of buying property in South Africa and Chatbot integration with payment gateways
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Streamlined administrative processes to improve office efficiency.

Payroll Administrator/Office Administrator

Skydiva Beautyworks
Braamfontein
05.2018 - 09.2022
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Managed employee records on database to maintain accuracy and updated information.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Coordinated with HR personnel to verify accuracy and completeness of employee

Payroll Administrator

Masilos Outsouircing
Kensington B
05.2015 - 11.2017
  • Prepared invoices and schedules for various pay periods.
  • Managed new employee onboarding and terminations.
  • Maintained and updated employee files and documents.
  • Handled payroll checks and reports.
  • Issued written warnings and confirmation of employment.
  • Managed leave forms and maternity leave documentation.
  • Corresponded with the Department of Labor.
  • Registered and deregistered employees with the Bargaining Council.
  • Issued employment contracts and ensured document compliance.
  • Reconciled wages and salaries. as well as resolved employee queries.
  • Managed employee file archiving.
  • Calculated overtime pay correctly; rewarded hardworking employees justly.
  • Maintained full confidentiality whilst handling sensitive employee information.

Credit Fix Agent

Lucid Legal
Rosebank
05.2013 - 02.2015
  • Pulling credit reports
  • Updating client file status on CRM
  • Doing first call resolution for inbound
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on a consistent basis.
  • Maintained a high volume of calls and met the demands of a busy and productive group.
  • Liaised with Credit Bureaus and attorneys
  • Organized company social events as part of the Organizing Committee
  • Improved customer trust by establishing open lines of communication and effectively handling enquiries.

Receptionist

Rebmormax Consulting
Rosebank
07.2012 - 01.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Took meeting minutes and performed various administrative tasks
  • Compiled advertisements for vacancies in local newspapers
  • Sorted mail and typed documents
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Receptionist /Personal Assistant

Meraka Holdings
Midrand
01.2010 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Skills

  • Meeting Minutes
  • Data Research and Compilation
  • Account Management
  • Labor Relations
  • Travel Administration
  • Filing
  • Client Satisfaction
  • Organizing and Preparing Meetings
  • Attention to Detail
  • Document Filing and Retrieval
  • Voting procedure familiarity
  • Meeting facilitation
  • Event planning
  • Social media management
  • QuickBooks experience
  • Upselling

Timeline

Presiding Officer

Independent Electoral Commission
05.2024 - 05.2024

Office Administrator

The Folding Box
01.2024 - 03.2024

Deputy Presiding Officer

Independent Electoral Commission
09.2023 - 11.2023

Personal Assistant/Researcher Assistant

YethuNetworks
07.2023 - 09.2023

Payroll Administrator/Office Administrator

Skydiva Beautyworks
05.2018 - 09.2022

Payroll Administrator

Masilos Outsouircing
05.2015 - 11.2017

Credit Fix Agent

Lucid Legal
05.2013 - 02.2015

Receptionist

Rebmormax Consulting
07.2012 - 01.2013

Receptionist /Personal Assistant

Meraka Holdings
01.2010 - 07.2012

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Refilwe Sekhuthe