Summary
Overview
Work History
Education
Skills
References
PERSONAL DETAILS
Timeline
Generic

REFILWE MARY MODISE

BRITS,North West

Summary

Refilwe is results driven with proven experience leading teams, coordinating logistics, and ensuring efficient distribution of goods and services. Leading a team of 40 employees (31 cleaners) and (9 building maintenance assistants) she is skilled in guiding staff, creating a positive work environment that boosts efficiency and morale. Recognized for strong communication, problem-solving and hands-on leadership style that ensures smooth operations and client satisfaction.

Overview

15
15
years of professional experience

Work History

Director

Refengdimpho Construction and Projects (PTY) Ltd
Bethanie
02.2019 - Current
  • · Build strong teams and maintain positive work culture.
  • · Assign tasks, monitor performance and motivate team members.
  • · Conduct performance reviews and succession planning.
  • · Oversee day-to-day business operations.
  • · Set performance targets and monitor progress
  • · Ensure clear communication across departments.
  • · Recruit, train and manage department heads (supervisors).
  • · Ensure efficient use of resources (staff, equipment and budget).
  • · Act as a link between company and clients regarding delivery timelines.
  • · Implement inventory control systems to avoid shortages or overstocking.
  • · Oversee stock levels, storage and distribution of goods (cleaning detergents, toilet papers, paper towels, hand soaps).
  • · Ensuring accuracy in invoicing, billing and supplier payments.
  • · Supervise loading, dispatching and delivery processes to ensure accuracy.
  • · Develop and oversee supply chain strategies to ensure timely procurement and delivery.
  • · Ensure suppliers meet quality, price and delivery standards.
  • · Handle customer complaints and resolve delivery-related issues.
  • · Track and monitor shipments to ensure on-time deliveries.

Complaints Consultant

National Credit Regulator
02.2017 - 01.2019
  • · Receive, log and acknowledge customer complaints through various channels (phone, email, in-person, online platforms).
  • · Investigate complaints by gathering facts, reviewing records and liaising with relevant departments.
  • · Provide clear, timely, and professional responses to customers.
  • · Ensure complaints are resolved within agreed timelines and in line with company policies.
  • · Maintain accurate records of complaint in the complaints management systems.
  • · Escalate complex or unresolved issues to senior management where necessary.
  • · Monitor complaint trends and prepare regular reports for management.
  • · Balance customer needs with company policies to reach fair resolution.
  • · Recommend corrective actions or process changes to reduce recurring issues.
  • · Provide after-resolution follow-up to ensure customer satisfaction.

Sales Consultant

African Bank
Brits
01.2014 - 01.2017
  • · Prepare and present tailored financial solutions to clients.
  • · Conduct needs analysis to understand customers’ financial requirements.
  • · Promote and sell bank products.
  • · Identify business opportunities, cross-selling and upselling products.
  • · Guiding clients on appropriate banking products that meet their needs.
  • · Building and maintain strong relationships with existing clients to encourage loyalty.
  • · Checking loan application documentation for accuracy, authenticity and compliance to policy and procedure as well as completeness.
  • · Cash administration.
  • · Handle customer queries, resolve complaints, and provide after-sales support.
  • · Maintain accurate records of sales, leads, and customer interactions in CRM systems.
  • · Stay updated on banking trends, competitor products and regulatory changes.

Cashier

Checkers
North Cliff
02.2011 - 12.2013
  • · Group similar items together for convenience.
  • · Use appropriate packaging materials (plastic, paper or eco-bags).
  • · Ensure items are packed to avoid damage or contamination.
  • · Ensure bags/packaging are readily available and neatly arranged.
  • · Work at a team to ensure smooth customer flow.
  • · Uphold the store’s customer service standards.
  • · Cash administration and balancing.

Education

No Degree - RE 5

Moonstone
Pretoria
05-2018

National Diploma - MARKETING, MARKETING RESEARCH, MARKETING COMMUNICATIONS, SALES MANAGEMENT, PERSONAL SELLING, END-USER COMPUTING, MANAGEMENT

UNIVERSITY OF JOHANNESBURG
Johannesburg
05.2012

Grade 12 - ENGLISH, AFRIKAANS, MATHS, ECONOMICS, BUSINESS ECONOMICS, ACCOUNTING

RABBONI CHRISTIAN SCHOOL
Brits
12.2006

Skills

  • Project planning and scheduling
  • Resource allocation (people, time, budget)
  • Workflow optimization
  • Forecasting and performance tracking
  • Scheduling and workforce planning
  • Risk assessment and mitigation
  • Planning and coordination - Scheduling deliveries efficiently and prioritizing tasks
  • Attention to detail - ensuring correct items are picked, packed and delivered
  • Adaptability - handling unexpected issues like route changes, unexpected disruptions on the road or damaged goods

References

MMONI, SOGO, SUPERVISOR CHECKERS NORTHCLIFF, 011 446 7800

MARY MACHITJE, SUPERVISOR, NATIONAL CREDIT REGULATOR, 011 554 2888

LEBOGANG RAKGOKONG, BRANCH MANAGER, AFRICAN BANK, 012 252 5856

PERSONAL DETAILS

  • SURNAME: MODISE
  • NAME: REFILWE MARY
  • IDENTITY DETAILS: 880524 0673 08 1
  • MARITAL STATUS: SINGLE
  • GENDER: FEMALE
  • NATIONALITY: SOUTH AFRICAN
  • RACE: BLACK
  • HEALTH STATUS: EXCELLENT
  • CONTACT DETAILS: 073 148 9508
  • POSTAL ADDRESS: P.O BOX 1358, BRITS, 0250
  • Relocation: YES

Timeline

Director

Refengdimpho Construction and Projects (PTY) Ltd
02.2019 - Current

Complaints Consultant

National Credit Regulator
02.2017 - 01.2019

Sales Consultant

African Bank
01.2014 - 01.2017

Cashier

Checkers
02.2011 - 12.2013

No Degree - RE 5

Moonstone

National Diploma - MARKETING, MARKETING RESEARCH, MARKETING COMMUNICATIONS, SALES MANAGEMENT, PERSONAL SELLING, END-USER COMPUTING, MANAGEMENT

UNIVERSITY OF JOHANNESBURG

Grade 12 - ENGLISH, AFRIKAANS, MATHS, ECONOMICS, BUSINESS ECONOMICS, ACCOUNTING

RABBONI CHRISTIAN SCHOOL

Similar Profiles

CREATE PROFILE
REFILWE MARY MODISE