Refilwe Mampe

Capturing outward payment for client

• Educating clients on our forex product and contributing to revenue growth for the company
• Capturing outward payment for client
• Taking inbound calls on 3 skills on both wealth and retail clients
• Navigating client on the FNB platforms on how to capture of receive forex payments
• Working with MT103,199 and PACS 008
• Helping clients with MoneyGram
• Assist and advising on Global Account
• Assisted in the development of customized solutions for specific client challenges, resulting in increased satisfaction levels.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Vetting outward payments for Foreign Nationals
• Doing escalations and responding to customers concerns with friendly knowledgeable service and resolve issues quickly to deliver prompt service
• • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
• Skills: Client Services
• Achievements: Completing my NQF 5 on generic management in 2019