Cooking
Refilwe Makunyane
Waitress, Cashier
Tembisa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To work in an environment which acknowledges potential, encourage growth and honors success. To also explore and Improve my skills and knowledge in a well grooming environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Waitress
Mr Edward Molopo-067 777 2196
Tembisa
03.2021 - 12.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Mrs Mary Setlai -068 582 7035
Tembisa
01.2020 - 02.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
Education
Grade 11 -
Boitumelong High School
Sedibeng Section 01.2018 - 11.2022
Skills
Cash Handling
undefinedInterests
Soccer
Singing
Creativity
Reading
Traveling
Timeline
Waitress
Mr Edward Molopo-067 777 2196
03.2021 - 12.2022
Cashier
Mrs Mary Setlai -068 582 7035
01.2020 - 02.2021
Grade 11 -
Boitumelong High School
01.2018 - 11.2022
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