Refilwe Maile

• Improved cash flow by implementing efficient credit control policies and procedures.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Ensured compliance with relevant financial regulations and legislation in all credit control activities.

• Supported sales teams by providing accurate credit information for new and existing customers.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Completed in-depth research of issues to develop accurate and effective solutions.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Kept all operations compliant with applicable regulations and established company policies.
• Obtained payments and entered details into system.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.

• .Opening new accounts
• Analysis of the Transunion credit report
• Evaluated credit worthyness
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.
• Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.

• · Inbound Calls /s.
• · Administration of cell phone insurance claims , death, retrenchment claims

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• · Responding to incoming calls
• · Data capturing and other administrative duties.
• · Handle difficult and irate customers

• Utilized advanced knowledge of company products and services to provide accurate information and support to customers.
• Leveraged strong understanding of competitor offerings to highlight the unique value of company products and services, leading to increased customer loyalty.
• Upheld high standards of professionalism throughout all interactions with clients, colleagues, and supervisors alike.
• Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
• Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
• Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
• Identified trends in common customer issues, enabling proactive improvements in product offerings and support materials.
• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Approved and terminated customer contracts upon request.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Educated customers about billing, payment processing and support policies and procedures.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Maintained consistently high success rate of collecting on overdue accounts.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Collected on delinquent accounts to reduce overdue balances.
• Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
• Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Acted as a liaison between clients and the legal department, ensuring proper communication and timely resolution of escalated accounts.
• Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
• Contacted customers to discuss past-due accounts and negotiated payment plans.