Refilwe Mabena

• Processed both local and export orders using Sage Pastel
• Delivered exceptional service for increased customer loyalty and repeat business by ensuring that their queries or orders are dealt with efficiently.
• Checked stock availability and liaised with the supply chain to ensure order fulfillment.
• Assisted with sales initiatives by offering relevant information about products and services based on each customer's needs.
• Identify possible solutions or alternatives in the event of shipment delays.
• Always upsell to ensure daily budgets are achieved or exceeded.
• Generated Non-Conformance reports with root causes to ensure continuous improvements.

• Left because the company is relocating.

Managed the end-to-end processing of local and international sales orders on Syspro.

Prepared and compiled export documentation, including commercial invoices,

Packing lists, Certificate of Origin, and safety data sheet.

Coordinated with logistics companies and freight forwarders to book shipments,

arrange collections and track deliveries for cross-border exports.

Liaised with internal departments (business managers, production, dispatch and finance)to align lead-times and inventory availability with customer requirements.

Maintained accurate customer data, pricing structures, and shipping in Syspro for both domestic and international clients.

Monitored open order reports, followed up, and communicated proactively with customers on the statuses.

Ensured the correct application of tax code and export terms within Syspro align with trade agreements.

Collaborated with the Finance team to ensure that all payment queries, overdues were collected timeously on both local and export accounts

Left due to retrenchment.

Primary point of contact for customers.

Processed orders, queries, and quotes on Pastel.

Captured customer payments, credit notes, and adjustments on SAP to ensure accurate financial records.

Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.

Processed all the write-offs and write-backs on SA.

Left the company to explore a new industry and broaden my experience

Accepted and processed all orders received on Syspro.

Provided technical support and product information to clients, ensuring compliance with fire safety standards.

Followed up on outstanding quotes, converted leads into confirmed orders.

Collaborated with field technicians, field sales reps to coordinate job schedules.

Ensured that all job cards are processed and closed on Syspro to ensure payments on time.

Left because the company was relocating to Bedfordview.

Posted supplier invoices and credit notes accurately on SAP, ensuring correct accounts allocations, tax codes, and cost centres.

Verified accuracy of accounting entries by cross-checking general ledger transactions with source documents using SAP.

Identified and resolved discrepancies in the general ledger and supplier accounts to maintain accurate financial records.

Reconciled ledger balances with supplier statements and bank accounts, ensuring alignment with SAP records.

Liaised with internal departments and vendors to investigate and resolve invoices or payment-related issues.

Left the company to explore the corporate world.